Jan 2019 – Jan 2023 · 4 yrs · San Jose, California, United States · Remote

• Produced and maintained all technical documentation for the preZero platform, an application security platform designed to help software teams identify and fix vulnerabilities in their code, including quickstarts, API documentation (including Postman collections), integration guides, and dashboard documentation (e.g., usage instructions, tooltips), and software update announcements.
• Continuously identified and resolved gaps in preZero documentation.
• Edited and proofread technical documents for accuracy, consistency, and correct spelling and grammar.
• Communicated with customer success team/field engineers to garner feedback regarding documentation to improve quality by adding best practices information and newly written tutorials based on the field teams’ experiences implementing preZero.
• Worked closely with software engineers, product managers, and customer success team members to ensure accuracy and completeness of technical documentation that customers can use to successfully adopt and deploy preZero in their CI/CD pipelines.

Jan 2016 – Present · 10 yrs 2 mos

• Provided ad hoc technical writing services to boutique software companies and startups.
• Specialized in developer- and user-facing API/software/technical documentation; tutorials and how-to guides; research papers/white papers; blog and article writing, both long- and short-form.

Jan 2016 – Jan 2019 · 3 yrs · Bellevue, Washington, United States · Remote

• Wrote accurate, clear, and concise technical documentation for external developer audiences, such as API references, in-depth tutorials, and discussion pieces on software architecture.
• Designed, organized, and wrote documentation for new features and products, including passwordless authentication, custom social extensions, third-party, SAML/SSO, and API integrations, and private cloud deployments; created, built, and published code samples for relevant developer documentation.
• Edited and provided suggestions for improvements on articles written by colleagues.
• Reached out/facilitated communication with customers offering feedback on docs; collaborated with the design team to make improvements based on community suggestions.
• Collaborated with Customer Success Engineering and Technical Support Engineering teams to work with users, identifying issues with the UI/UX of the docs site and fixing pain points related to site usability, insufficient navigation, and inability to find relevant articles quickly.

Jan 2015 – Jan 2016 · 1 yr · Roseville, CA

• Expanded skill set to include C# and the .NET Framework.
• Contributed to the improvement of existing code base by authoring unit tests to increase testing coverage and refactoring instances of dynamic SQL to parameterized SQL/stored procedures.
• Introduced new features such as dynamic text/SQL-to-RTF generation and SQL-to-VB.NET/VB.NET-to-SQL conversion to support custom software configuration.

Jan 2011 – Jan 2015 · 4 yrs · Roseville, CA

• Experienced in the design, implementation, and maintenance of customized medical management software solutions for health care and social service organizations.
• Skilled in writing SQL queries, VB.NET scripts, and XAML to meet specific client needs including, but not limited to, query optimization/customization; report generation; automated delivery of electronic medical records; business calculation algorithms; custom user interfaces; and software integration with numerous claims systems, data repositories, and web portals.
• Proficient in eliciting business requirements, bridging communication between business and IT staff and vice versa, and providing clear, comprehensive solutions to application and system issues.