Feb 2021 – Nov 2022 · 1 yr 9 mos · Greater Delhi Area · On-site

• Led the design, development, and global scale-up of cybersecurity service offerings, addressing the evolving needs of clients across diverse industries. Successfully built and managed a high-performing cybersecurity team, achieving 20% year-over-year revenue growth by delivering measurable improvements in client security maturity.
• Pioneered and implemented advanced solutions including:
• ☁️ Cloud Security frameworks tailored for hybrid and multi-cloud environments
• 🔐 Zero Trust Architectures to enhance access control and minimize attack surfaces
• 📊 Compliance & Visibility Solutions to meet regulatory and audit demands
• Aligned cybersecurity solutions with client-specific business goals, resulting in improved trust, resilience, and long-term strategic partnerships.
• 🔝 Top Skills Utilized
• Cybersecurity Consulting & Advisory
• Cloud Security Strategy (AWS, Azure, GCP)
• Zero Trust Architecture
• Security Offering Development & GTM
• Client Relationship Management
• Cyber Risk & Compliance Frameworks
• Revenue Growth Strategy
• Cross-Industry Security Enablement
• High-Performance Team Leadership

Jul 2016 – Feb 2021 · 4 yrs 7 mos · New Delhi, Delhi, India · On-site

• Led the strategic governance of cybersecurity risk management and compliance frameworks at Tata Teleservices, ensuring regulatory adherence.
• Established a comprehensive risk management framework, integrating enterprise-wide strategies across critical business functions.
• Streamlined risk assessment processes, achieving a 37% reduction in response times to emerging threats.
• Pioneered AI-driven compliance tools, enhancing regulatory adherence efficiency and stakeholder confidence.

Jun 2014 – Jul 2016 · 2 yrs 1 mo · Greater Delhi Area · On-site

• Spearheaded the development and implementation of IT governance frameworks and cybersecurity strategies at Indus Towers Limited.
• Ensured alignment with business objectives and regulatory requirements, enhancing the organization's cybersecurity posture.
• Conducted regular audits and risk assessments, providing actionable insights to senior management for strategic decision-making.
• Collaborated with cross-functional teams to design and implement robust IT controls, fostering a culture of security awareness.

Mar 2008 – Jun 2014 · 6 yrs 3 mos · Greater Delhi Area · On-site

• Responsibilities entail leading large-scale security programs, developing strategic plans, and providing guidance to project teams.
• Collaborating with cross-functional teams
• I identified security risks and implemented mitigation strategies.
• I managed stakeholder communication, oversee security controls implementation, and conduct assessments to enhance security effectiveness.
• Additionally, I delivered training programs, serve as a subject matter expert, and stay updated on emerging security trends.
• Overall, my role focused on ensuring robust security measures, regulatory compliance, and continuous improvement in the organization's security posture.

Dec 2006 – Mar 2008 · 1 yr 3 mos · Greater Delhi Area · On-site

• Oversaw the end-to-end lifecycle of cybersecurity service requests, ensuring timely resolution and strict adherence to SLAs. Served as the primary point of contact for internal stakeholders, facilitating impact assessments and aligning resolution efforts with business priorities.
• Drove continuous service improvement, leading initiatives that streamlined processes, enhanced delivery efficiency, and increased stakeholder satisfaction. Through data-driven root cause analysis, successfully reduced recurring issues, resulting in a 20% drop in escalations.

Jun 2004 – Nov 2006 · 2 yrs 5 mos · Hyderabad Area, India

• Led the day-to-day operations of Network and Security Operations Center (NOC/SOC) teams, ensuring swift and effective resolution of security incidents, service requests, and system alerts. Oversaw team management activities including hiring, training, and performance development, fostering a high-performing, service-driven culture.
• Established and enforced ITIL-aligned processes and SLAs, serving as the primary escalation point for critical incidents. Proactively monitored system and network performance, collaborating with IT teams to implement continuous improvements and reduce downtime.
• Championed incident and problem management by conducting root cause analysis, implementing permanent fixes, and reducing ticket recurrence. Authored robust SOPs and knowledge documentation, significantly enhancing resolution consistency and response time.
• Provided management with regular operational and performance reports, optimizing Service Desk, NOC, and SOC workflows while boosting efficiency and customer satisfaction.

Dec 2001 – May 2004 · 2 yrs 5 mos · Greater Delhi Area

• As Site Incharge for IT Support in a BPO client setting, I managed daily IT operations, ensuring smooth functioning of infrastructure and systems. Maintained strong client relationships, understanding their needs for high satisfaction levels. Led a team, providing guidance and training for efficient support delivery. Handled incident and problem resolution, conducting root cause analysis for preventive measures. Ensured service delivery met SLAs and KPIs, continuously improving processes for client satisfaction. My role optimized IT support operations, fostering strong client partnerships, and maintaining high service standards.

Dec 2000 – Dec 2001 · 1 yr · Greater Delhi Area

• As a Systems Administrator for a computer education institute, I managed IT infrastructure, ensuring optimal performance and availability. Provided user support and training, addressing hardware and software issues for faculty, staff, and students. Implemented security policies to safeguard IT assets from threats. Monitored system performance, resolving issues proactively, and conducted regular maintenance tasks. Collaborated with management on IT planning, aligning strategies with institute goals and recommending technology investments. My role optimized IT operations, supported educational initiatives, and enhanced operational efficiency.

Mar 1998 – Nov 2000 · 2 yrs 8 mos · Greater Lucknow Area

• As a Systems Administrator for a Data Processing company, I managed and maintained servers, networks, and storage systems to ensure reliable data processing operations. Conducted system monitoring, maintenance, and troubleshooting to minimize downtime. Implemented security measures to protect sensitive data from cyber threats. Developed backup and disaster recovery plans for data integrity and business continuity. Provided technical support to employees, resolving hardware and software issues. Planned and executed system upgrades and expansions to meet operational needs. Ensured compliance with data protection regulations and industry standards. Documented system configurations and procedures, and collaborated with teams to improve processes and technologies.