Oct 2024 – Oct 2025 · 1 yr · Sector 44, Gurugram · On-site

• (Millennium Skill Assessors and Smart Kadam are part of the Swara Group - driving integrated workforce and skilling initiatives.)
• Served as Head of Department, leading Smart Kadam’s overall strategy, operations, and team management, with active involvement in key organizational and leadership decisions.
• Transferred from Millennium Skill Assessors to drive the growth and operational scale-up of Smart Kadam, a digital workforce-mobilization platform connecting security guards, delivery partners, and technical helpers with employers across India.
• ► Oversee business strategy, P&L ownership, and execution across product, marketing, operations, and field teams.
• ► Revamped app workflows, referral mechanisms, and mobilization funnels to boost user conversion and engagement.
• ► Built and lead a 15+ member cross-functional team, aligning tech, marketing, and operations for seamless execution.
• ► Implemented data-driven KPIs, SOPs, and tracking systems to improve efficiency and accountability.
• ► Built partnerships, influencer networks, and industrial alliances to strengthen recruitment pipelines.
• ► Work closely with the Group MD to scale Smart Kadam’s market presence and operational excellence.

Oct 2024 – Dec 2024 · 2 mos · Gurugram, Haryana, India · On-site

• (Millennium Skill Assessors and Smart Kadam are part of the Swara Group — driving integrated workforce and skilling initiatives.)
• Joined Millennium Skill Assessors as Entrepreneur-in-Residence, driving the strategic and operational transformation of its flagship venture Smart Kadam App — a referral-based mobilization platform for blue-collar and frontline workforce.
• ► Collaborated with the core team on a complete product revamp, business model redesign, and process optimization.
• ► Built and led a multi-functional team across tech, marketing, operations, and call-center support.
• ► Implemented new workflows, referral logic, and tracking systems to improve lead conversion and field engagement.
• ► Partnered with senior leadership to transition Smart Kadam into a standalone entity, SmartKadam Work Pvt Ltd.

May 2024 – Aug 2024 · 3 mos · New Delhi, Delhi, India · Remote

• (An IIT Bombay–incubated femtech startup pioneering hormone-free reproductive health solutions)
• Worked closely with the CEO and founding team to drive Femacare’s business strategy, product roadmap, and investor readiness for next-stage growth.
• ► Developed go-to-market and pricing strategies, aligning business planning with innovation milestones.
• ► Led hiring and organizational structuring, interviewing 100+ candidates to build a high-performing team.
• ► Collaborated with product and R&D teams on new offerings in reproductive and menopausal health.
• ► Negotiated key partnerships and investor discussions, contributing to a 40% valuation uplift.
• ► Supported fundraising, pitch decks, and regulatory engagement for upcoming product launches.
• The role required a blend of strategic foresight, operational alignment, and market insight to position Femacare as a leading player in the emerging femtech space.

Mar 2024 – Present · 2 yrs · Remote

• Part of an exclusive community for individuals working in Founder’s Office, CoS, EIR, or CxO roles.

Jun 2022 – May 2024 · 1 yr 11 mos · Remote

• I have been responsible for turning the founder's vision into reality and contributing to the growth of the company. My various endeavors encompassed a range of impactful contributions in the startup, including:
• Market Research & Financial Planning:
• ► Conducted extensive research to identify growth opportunities
• ► Contributed to pitch deck & created financial projections
• ► Defined KPIs for teams & monitored industry trends
• Executive Leadership:
• ► Collaborated with CEO & executive team to execute vision and mission
• ► Managed non-technical teams including operations, finance, HR, and legal
• ► Oversaw financial planning & budgeting for stability
• ► Managed crises & fostered culture of innovation & collaboration.
• Operations & HR:
• ► Created reporting & attendance system for smooth operations
• ► Developed process & compliance flow for business operations
• ► Led recruitment from job descriptions to training
• ► Trained interns & employees on company processes
• Legal & Stakeholder Management:
• ► Collaborated with industry leaders & implemented insights
• ► Drafted legal documents & negotiated with stakeholders
• ► Managed relationships with customers, investors, partners & regulatory bodies
• ► Represented company at events & conferences to increase visibility
• Marketing & Branding:
• ► Led marketing & branding efforts to build brand awareness & increase customer acquisition and retention
• ► Developed strategic plans for growth & expansion with social media team

Mar 2022 – May 2022 · 2 mos · Remote

• ► Conducted market research to identify consumer needs, preferences, and trends.
• ► Coordinated with SEO experts and content writers for brand-aligned content.
• ► Conducted product research to identify strengths and weaknesses.
• ► Analyzed and revamped business structure for improved performance.
• ► Developed and implemented successful marketing strategies.
• ► Collaborated with cross-functional teams for business objectives.
• ► Identified target audiences and launched effective campaigns.
• ► Participated in hiring and supported other teams.
• ► Generated workshop leads.

Dec 2021 – May 2022 · 5 mos · Bengaluru, Karnataka, India · Remote

• ► Worked with international team of BYJU'S handling students from Middle East, US, UK, Asia Pacific, and provided exceptional service and support to all clients, regardless of location.
• ► Collaborated closely with Sales, Content, and Logistics departments to provide effective resolution to customer issues, ensuring complete ownership of post-sales lifecycle management for all customers
• ► Successfully retained customers seeking cancellation of BYJU'S product using exceptional customer service skills and a range of tools available
• ► Guided and supported students throughout their academic journey, directing them to the right resources and valuable content
• ► Advised and counseled students on academic, educational, and short-term social and emotional problems, providing positive reinforcement and constructive feedback towards their success
• ► Provided on-call mentoring support to students for video, content, and app navigation issues
• ► Analyzed and interpreted students' dashboard to understand overall progress and shared monthly progress reports with students and parents, providing valuable insights and feedback

Jun 2021 – Dec 2021 · 6 mos · Vapi, Gujarat, India · On-site

• ► Oversaw the promotion of property sales through various advertisement media and listing services
• ► Met with prospects and clients interested in properties to offer real estate deals
• ► Communicated with clients to identify their requirements and choice of property
• ► Coordinated the closing of property deals, ensuring vital documents were signed and payment received
• ► Conducted property inspections to ensure terms and conditions of sales were met before closing deals
• ► Provided guidance and assistance to sellers and buyers in marketing and purchasing property for the right price under the best terms
• ► Determined clients’ needs and financial abilities to propose solutions that suited them
• ► Remained knowledgeable about real estate markets and best practices
• ► Consulted with sales and marketing team to ensure efficiency

Jun 2019 – Nov 2021 · 2 yrs 5 mos · Vapi, Gujarat, India · On-site

• ► Founded and led an education institution focused on preparing school students for Olympiad exams, NTSE, JNV, Sainik School and other competitive exams
• ► Implemented comprehensive curriculum for critical thinking and problem-solving skills
• ► Recruited, trained and mentored educators
• ► Maintained strong relationships with students and parents, offered guidance and support
• ► Conducted regular assessments to track progress
• ► Hosted workshops and seminars for additional learning opportunities
• ► Prepared students for competitive exams with high success rates
• ► Established institution as a leading provider of exam prep
• ► Collaborated with other institutions to enhance the learning experience
• ► Maintained strong online presence through social media and digital marketing.

May 2019 – May 2021 · 2 yrs · Vapi, Gujarat, India · On-site

• ► Managed day-to-day operations and supervised team of professionals in a chartered accountancy firm
• ► Developed and implemented strategies to increase client base and improve service offerings
• ► Achieved revenue growth and increased profitability through effective business development initiatives
• ► Fostered strong relationships with clients and maintained a high level of customer satisfaction
• ► Conducted regular performance reviews, provided feedback, and identified training needs for team members
• ► Demonstrated strong leadership skills and promoted a collaborative and inclusive work culture.