Harish Kumar

Co-Founder

Gurugram, Haryana, India6 yrs 7 mos experience

Key Highlights

Expert in product management and consumer behavior analysis.
Led successful UI redesign projects enhancing user engagement.
Strong background in data analysis driving product enhancements.

Stackforce AI infers this person is a Product Manager with a focus on consumer behavior in tech-driven industries.

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Skills

Core Skills

Product StrategyData AnalysisProduct Management

Other Skills

Agile MethodologiesCompetitive AnalysisConsumer BehaviorCustomer InsightCustomer Journey MappingStrategic PlanningStrategy

About

I use my engineering background and data analysis skills to understand and improve consumer behaviour. I perform daily root cause analysis of various customer satisfaction metrics, such as CES, CSAT, QRCF, and NPS, and identify and execute new product or process enhancements with the tech team. I gained valuable experience in product management at Zomato and Junglee Games, where I worked cross-functionally and partnered with business and leadership teams to drive product features for the users. I analyzed customer feedback and NPS response trends to build new product levers and optimize user retention and engagement. I also led a project to redesign the UI of the app at Mobile Premier League, and conducted competitor analysis and usability studies. I am fascinated by the intersection of technology and human psychology, and I am always eager to learn new tools and techniques to solve complex problems. I am a BTech graduate from Delhi Technological University, where I majored in Electronics. My goal is to create innovative and impactful solutions that enhance customer experience and loyalty.

Experience

United we care india

WIP

Dec 2024 – Present · 1 yr 3 mos

Noon

Strategy

Dec 2023 – Dec 2024 · 1 yr

Junglee games

Product & Strategy

Jan 2023 – Dec 2023 · 11 mos · Gurugram, Haryana, India · Hybrid

Performing daily root cause analysis of CES/CSAT/QRCF and identifying and executing new Product/process enhancements with the tech team.
Worked on analysing NPS response trends (Net promoter score) to drive product features for the business, operations
Worked cross-functionally, partnered with business and leadership teams on customer first approach to build new product levers for users.

Competitive AnalysisConsumer BehaviorStrategyCustomer InsightProduct StrategyData Analysis

Zomato

Product Manager

Apr 2022 – Jul 2022 · 3 mos · Gurugram, Haryana, India

Competitive AnalysisConsumer BehaviorCustomer InsightProduct Management

Mobile premier league (mpl)

2 roles

Product Manager

Promoted

Jan 2022 – Apr 2022 · 3 mos

Led project to redesign the UI of the app.
Proactively conducted competitor analysis and provided recommendation on the designs
Designed and led two usability studies with more than 90+ people participating.

Competitive AnalysisConsumer BehaviorCustomer InsightProduct Management

Data Analyst

Jun 2021 – Jan 2022 · 7 mos

Initiated the idea of setting up Data Pipeline for various data pulls from different platforms to conduct analysis
Analyzed and gave insights on the decreasing ASP across all the products which increased it by 5%
Revamped the customer communication journey from ordering to delivery and increased the reorder rate by 2%
Worked on the funnel level view and gave recommendations.
Helped in setting up the events in website using GTM & data layer implementation.
Worked closely in the revenue function to revamp the comms & UI

Consumer BehaviorStrategyCustomer InsightData Analysis

Entrepreneurship cell, dtu(formerly dce)

2 roles

Head

Promoted

Jul 2020 – Jun 2021 · 11 mos

Devised promotional and marketing strategy to increase the reach on our handles by 120%
Lead a team of 25 people, planned and executed various activities for the University of 8000 undergraduates leading to a successful startup Weekend.

Associate

Aug 2018 – Aug 2020 · 2 yrs

Startup Weekend
Organiser of startup Delhi,2018.
Managed a 2-tier team working of 100 members.
Managed hospitality of 20+mentors and & judges from major companies and organizations like Yes bank, PwC, IGL, IDG ventures, Google, IMF etc.