Richa Arora

Co-Founder

Noida, Uttar Pradesh, India14 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in ServiceNow consulting and implementation.
  • Proven track record in driving business revenue growth.
  • Strong background in educational leadership and curriculum development.
Stackforce AI infers this person is a ServiceNow expert with a strong focus on educational technology and business development.

Contact

Skills

Core Skills

ServicenowService Delivery

Other Skills

Adult EducationAlgorithmsBusiness DevelopmentCC++College TeachingCommunity EmpowermentComputer ScienceCoursesCurriculum DesignCurriculum DevelopmentCustomer Relationship ManagementDepartment ManagementDigital MarketingDistance Learning

About

We build high-impact relationships with our partners and customers by providing personalized services/solutions expertise virtually to serve global enterprise and industry needs. We help you shape your future through our offerings: corporate training and staffing, ServiceNow consulting and implementation, building unique applications and solutions, digital transformation, and technical support. Our building blocks: Service visibility, Service process, and Service experience. We have a system/tools specialization team with certified implementers, developers, and system administrators who work on fulfilling business requirements in the following areas: ~System architecture, configuration, customization, automation, and integration. ~Platform administration, extending capabilities and instance security. ~API implementation. ~User Experience configuration. ~Business Process analysis and optimization. ~AI experiences enablement. ~Mobile experiences configuration. ~Hyper automation and low code. We have executed multiple corporate training batches & projects already with respect to the Now Platform & emerging technologies. We guide you through end-to-end product implementations/application enhancements including best practices for the following: ~IT Management (Service, Operations, Asset). ~Strategic Portfolio Management. ~Service Management (Customer, Employee, Field, Other). ~Governance, Risk & Compliance. ~Operations (Security, DevOps, Procurement). ~Environmental, Social, and Governance. ~Operational Technology Management. ~Industry-specific (Financial Services, Healthcare and Life Sciences, Manufacturing, Public Sector, Technology, Telecommunications). We ease the system/process/team burden, so please reach out for any assistance on staffing services for below: ServiceNow/Other Technology Trainers/Architects/Consultants/Implementation Specialists/Developers/Administrators/Testers/Business Analysts/Project Managers.

Experience

Agonaz it services

Co-Founder

Jan 2023Present · 3 yrs 2 mos

Snow planet services inc. - #servicenow center of #architecture, #quality, #excellence & #innovation

Senior Director Services

Aug 2016Present · 9 yrs 7 mos · Noida, Uttar Pradesh, India

  • 1. ServiceNow CSA, Micro Certifications - Configure the CMDB, Flow Designer, Virtual Agent, CMDB Health. ServiceNow Pre Sales.
  • 2. Creating business opportunities & helping to expand the current practices & capabilities.
  • 3. Empowering clients; develop plans, targets & goals for team to meet objectives & strategies for growth and expansion.
  • 4. Building strong customer relationship ensuring good customer service delivery & customer satisfaction. Getting customer experience reviews time to time.
  • 5. Driving business revenue. Contributing to company’s success by driving the revenue growth through sales & forming client partnerships.
ServiceNow CSAMicro CertificationsBusiness DevelopmentCustomer Relationship ManagementSalesServiceNow+1

Delhi institute of technology & management

Assistant Professor

Aug 2013Jul 2014 · 11 mos · Ganaur, Sonepat

  • Subjects taught: Analysis and Design Algorithms(ADA/DAA), Automata Theory and Computation, Discrete Structures, Data Structures

Samalkha group of institutions

Lecturer

Jul 2012Jul 2013 · 1 yr · Samalkha, Panipat

  • Subjects Taught: Fundamentals of Computers and C Language, Neural Networks and Fuzzy Logic, Database Management System, Fundamentals of Computers(BBA and MBA)

Gec, jaffarpur, ip university

Guest Faculty

Aug 2011May 2012 · 9 mos · New Delhi Area, India

  • Subjects Taught: Foundations of Computer Systems(B.Tech, IP University)

Delhi institute of technology & management

Lecturer

Aug 2009Aug 2011 · 2 yrs · Ganaur, Sonepat

  • Subjects Taught: Fundamentals of Computers and C Language, Database Management System, Automata Theory and Computation, Statistical Models of Computer Science, Discrete Structures, Data Structures, Advanced Database Systems

Education

Netaji Subhas Institute of Technology

Master of Technology (M.Tech.) — Information Systems

Jan 2011Jan 2014

N.C. College of Engineering

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2005Jan 2009

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