Kumar Satyam — Product Manager

🚀 Senior ServiceNow Developer with 9+ years of rich experience working across multiple ServiceNow implementations and global enterprise environments. 🔄 ServiceNow Releases: Hands-on experience across multiple platform versions — Geneva to Xanadu. 🧠 Core Expertise: • Server-Side Scripting: Business Rules, Script Includes, Scheduled Jobs • Client-Side Scripting: Client Scripts, UI Policies, UI Actions • UI Components: UI Pages, UI Macros, Catalog Client Scripts, Jelly, GlideForm • Advanced Scripting: GlideRecord, GlideAjax, GlideSystem, Email Inbound scripting 🔐 Security & Data Access: • Strong grip on Access Control Lists (ACLs), Roles, and Domain Separation • Designed scalable Table Architectures with proper table extensions and relationships 📦 ITIL Processes & Modules: • Configured and customized core ITIL processes — Incident, Problem, Change, SLA • Delivered solutions in Service Catalog (Catalog Items, Record Producers, Order Guides) and Service Portal 📥 Data Handling: • Skilled in Data Imports using Import Sets, Transform Maps (Explicit & Implicit) • Managed bulk data loads from CSV, Excel, XML into custom & base tables 👨‍💻 HRSD: • End-to-end HR Case Management implementation • Built custom Scoped Applications for Scholarship Processing and HR Profile Management • Delivered intuitive experience via HR Central Portal 🛠️ Workflow & Notifications: • Designed and customized complex Workflows using Flow Designer and Workflow Editor • Extensive work on Event Management and Notification Emails with dynamic Email Scripts 📊 Reporting: • Built tailored reports and dashboards for real-time visibility and decision-making 🌐 Integrations: • Implemented and supported integrations with JIRA (via SOA), Workday, SIEM Tools • Experience in Scripted SOAP APIs, REST APIs, JDBC integrations • Experience in JIRA integrations using JQL Based REST Integration • Experience in NewRelic Integration using NRQL based REST integrations. 📱 Other Areas: • Hands-on experience in Mobile Configuration • Basic working knowledge of Domain Separation • Solid exposure to HTML, CSS, JavaScript, XML, and AJAX in ServiceNow context I thrive on solving complex enterprise challenges and am always eager to leverage the power of the Now Platform to drive digital transformation.

Stackforce AI infers this person is a SaaS expert specializing in IT Service Management and Operations.

Location: Noida, Uttar Pradesh, India

Experience: 10 yrs 3 mos