Jun 2025 – Jul 2025 · 1 mo · India · Remote

Jan 2025 – Jun 2025 · 5 mos · Pune, Maharashtra, India · Hybrid

• Building a consumer application with focus on Gen Z and Millennials.

Jul 2024 – Jan 2025 · 6 mos · India · Remote

• Part of CX Core team, responsible for ensuring 24/7 quality chat support to retail and business customers.
• Improved chat routing to different agent queues by implementing LLM based routing solution.
• Decreased the routing to the fallback queues by 60%

Jan 2023 – Jun 2024 · 1 yr 5 mos · Singapore

• Designed & established the regional product program management office to manage Product GTM and scaling programs across APACx + EMEA + MENA regions
• Working closely with the market leadership to define the strategic product portfolio for each market
• Led a team of 9 to manage product operations and scaling 15 products across 12 markets

May 2021 – Dec 2022 · 1 yr 7 mos · Singapore

• Leading 9 Technical Account Managers handling ecosystem integrations across multiple APACx markets
• Working with Country General Managers & Leaders for Product roll-outs, customizations, and enhancements
• Developing innovative Product solutions & implementing strategic projects for local customizations

Mar 2020 – May 2021 · 1 yr 2 mos

Nov 2018 – Mar 2020 · 1 yr 4 mos

• Build launch strike team including five inside sellers and two field sellers ensuring regular market launches without new additional sales headcount
• Launched Bhubaneshwar, Dehradun, Thrissur and other markets in the initial four months stints as Expansion Sales Manager
• Developed & implemented new sales strategy with automated reporting through Tableau, Google Studio, Google sheets & Salesforce dashboards. Developed models & processes for sales forecasting, territory planning, lead management, target setting, target tracking, and SIP processes for India SA. team. ~30% increase in active restaurant base across 48 cities in India SA
• Build and implemented Churn Resurrection & Management program for India SA market - 50% improvement in monthly Churn rate; successfully reactivated 1,400 high-value restaurant partners leading to 3 million incremental trips
• Worked with data science team in developing lead mapping and scoring model using eater density, search tags, cuisine density, eater/restaurant ratio and other inputs leading to better restaurant selection on the Uber Eats marketplace
• Worked with the systems team in enhancing & adding new features to Salesforce and Sales systems for robust sales pipeline management & reporting
• Led team of five analysts for executing Salesforce data cleaning & hygiene management program for seven countries including Australia, Japan, Taiwan, India, Bangladesh, Sri Lanka & New Zealand
• Developed python & google app script-based automation tools for real-time reporting and tracking

Nov 2015 – Nov 2018 · 3 yrs

• JioHealthHub is a Consumer facing Health & Wellness application aimed at providing one stop solution to User's healthcare needs. I manage and lead Client Acquistion and On-boarding team. My key responsibilities include:
• 1. Generating leads and liasioning partnerships with major players of Indian Healthcare industry
• 2. Developing and defining the business development and sales strategy to assign quarterly targets to the team
• 3. Understanding the business partners' requirement and assisting the product team in designing Client facing product
• 4. Developing IT integration solutions (APIs, Integration Utilities, Email based and etc.) for bilateral information sharing between JioHealthHub and Partners' IT system
• Achievements:
• 1. Managed end to end On-boarding of 6 National Pathology lab chains from Lead Generation to System integration on JioHealthHub platform
• 2. Acquired 30+ accounts in last 6 months
• 3. Defined and optimised the internal processes for Client On-boarding for shorter lead time

Jun 2014 – Oct 2015 · 1 yr 4 mos

• Project Manager for Public Healthcare Project for one of the State Government and JioHealthHub, Waterfall and Agile Methodologies, Web, Android, Implemented Public Healthcare project to reach to 500,000 rural Indians
• Key Points:
• 1. Managed project from Requirement Gathering to Go- live for a State Government client
• 2. Implemented Agile Methodology for Project Management using JIRA tool
• 3. Managed communications among Internal team, 3rd party vendors and Client team
• 4. Designed Implementation plan for 18 Healthcare entities including training sessions for all

Apr 2013 – Jun 2013 · 2 mos · Bengaluru, Karnataka, India

• Researched in 3 metro GT channel, studied the Global market for merchandises and optimal use of space, developed repository of 33 merchandise for Dark Fantasy Brand

Jun 2011 – Jun 2012 · 1 yr · Mumbai

• ABAP & PI - SAP, Functional Consulting for 2 projects for World's largest Retailer and one of the Europe's largest shoe brand, Worked with Junior Achiever NGO

May 2010 – Jul 2010 · 2 mos · Gurugram, Haryana, India

• Worked with company's Korean and Czech representatives; analysed applicability of chemicals in various industries
• Analysed BRICS countries as prospective markets for chemicals to be exported to MNCs in developed countries
• Suggested 100 chemicals - 74 of which were added to the company's portfolio; expanding operations to oleo chemicals, shipping, oil and drilling, household chemicals and water treatment sectors

May 2009 – Jun 2009 · 1 mo · Beawar, Rajasthan, India

• Mr. K. Khatri, GM, Quality Control
•  Studied the various processes and machines involved in the Cement plant and suggested three changes in the process and working conditions so as to increase the Quality of the final product
•  Worked to decrease the temperature of Clinkerisation so as to increase the fuel efficiency and to decrease the pollution

Jun 2008 – Jul 2008 · 1 mo · Chittorgarh, Rajasthan, India

• Dr. K. D. Sharma, Head of Chemistry Laboratory
• · Estimated the percentage of Zn, Pb and Ag in different samples from different mines using methods like
• Xray Photo Spectroscopy, Atomic Absorption Spectroscopy, Mercury Analyzer and traditional titration method.
• · Studied the extraction processes for Zn, Pb and Ag used in Chanderia Lead Zinc smelter (Asia's Largest Zinc and Lead Producer Plant).
• Also, visited the world 3rd largest open pit mines Rampura-Agucha mines and learnt the processes carried out there.