Sep 2023 – Jul 2024 · 10 mos · Hyderabad, Telangana, India

• Key Learnings - Strategic leadership, Vision building, alignment, & execution
• Industry - B2B Fintech SaaS (Firm valuation - $3.1 Bn as of '21)
• Domain - Sales analytics
• Role - Sales Analytics Head
• Mandate - Reporting to the COO, enable the strategy & operations team in improving short term decision making, enabling high quality performance measurement of sales function, informing long term strategy with data and building tools to enable the organisation become more efficient. Lead a 2 tier team of ~10 associates and managers.
• Impact -
• 1. Automated weekly business reviews for CXOs, market heads and pod leads with live data feeds using GCP infrastructure.
• 2. Instituted an industry grade ETL process to establish sources of truth via centralized database for BI and reporting thereby reducing TaT by >80% and errors by ~100%
• 3. Led development of tools to improve cross selling for expansion sellers, 1 click customer success reports, etc. to conserve seller bandwidth

Jul 2021 – Aug 2023 · 2 yrs 1 mo · Remote

• Key Learnings - Leading medium sized teams, Structured process design and implementation, Stakeholder management, Decision making in ambiguous circumstances
• Industry - E-Commerce
• Domain - Supply chain
• Role - Program Manager
• Mandate - Improve the efficiency of ML deployment across Amazon's supply chain in US, Europe and Japan regions via implementation of Human-in-the-loop method of training. Manage supply (Amazon Robotics) and demand (GO-AI Operations) stakeholders. Owned 5+ highly complex and challenging programs (usecases) ranging from warehousing social distancing to autonomous last mile delivery.
• Impact -
• 1. Designed and instituted shift rotation SOP for 4000+ HC spread across 4 locations & orchestrated it 5+ times while maintaining 100% SLA
• 2. Quadrupled utilization (16%->66%) of a moon-shot program in 90 days by refining demand prediction methods & resource staffing
• 3. Established the short-term supply planning process leading to 100% OTD
• 4. Managed a team of 14 L3/L4 associates with a rating of 4.8/5 manager rating (~15% higher than org benchmark)
• Awards - Best Manager, Q1 '22; Champion Award Q3 '22; Platinum Medal Award Q4 '21

Jan 2021 – Jun 2021 · 5 mos

• Key Learnings - Rapid execution, Ambiguous problem solving through first principles, Establishing trust and influence
• Industry - Fintech ($X Bn Loan Book)
• Domain - Operations analytics
• Role - Analytics Consultant (Individual contributor on a POC project)
• Impact -
• 1. Rebuilt the predictive model for call forecasting to incorporate the post COVID impact on loan books to reduce variance by >66 %
• 2. Streamlined the workforce management process using an automated excel based tool for 400 HC across multiple locations across America
• 3. Converted the pilot within a quarter into a full time engagement for EXL for a team of 4.

Jun 2018 – Dec 2020 · 2 yrs 6 mos

• Key Learnings - Big data analytics, Corporate communication, Team leadership, Complex problem solving
• Industry - Luxury Fashion Retail ($XX Bn Revenue)
• Domain - Digital marketing analytics
• Role - Analytics Consultant leading a team of 3 analysts
• Impact -
• 1. Built 3 tools, all of which featured in the top 7 utilised analytical tools for the client within 6 months of joining
• 2. Built a novel advertising dashboard that enabled ad performance measurement (ROAS via MTA) across platforms, reduced TaT by 90% for >$XXX MM digital marketing spend across AdWords, DV 360, FB, Oath etc.
• Award - Mastermind Q4 '18
• Industry - FIntech ($X Bn Loan Book)
• Domain - Credit Risk Analytics
• Role - Analytics Consultant leading a team of 3 analysts
• Impact -
• 1. Identified incorrect/under-served segments worth ~$XX MM (2% of yearly loan originations)
• 2. Developed borrower credit verification strategies during and after COVID (90% loan origination drops)
• 3. Built a predictive US economy recovery model to inform the revival plan using live health, traffic, regulations and employment statistics
• Award - Employee of the quarter, Q3 '19

Apr 2017 – Jun 2017 · 2 mos · Mumbai Area, India · On-site

• Key Learnings - Survey design, administration and analysis, Fundamentals of B2B sales
• Industry - IT
• Domain - Enterprise Software Sales
• Role - Intern
• Impact -
• 1. Analysed data for 20 $X MM deals to identify product-revenue mix across 6 Business Units, 8 quarters
• 2. Employed balanced scorecard, strategy map to spot problem areas and suggested KPIs, solution roadmap to the sales leadership