Sep 2016 – Feb 2023 · 6 yrs 5 mos · New York · Remote

• o Cross-Functional Leadership: Spearheaded initiatives and fostered innovation delivering market-leading products through effective cross-functional leadership.
• o Strategic Product Leadership: Demonstrated seven years of expertise in driving product vision and strategy, culminating in successful outcomes for new and existing products.
• o Revenue-Driven Product Design: Crafted and launched innovative services and product offerings that surpassed revenue projections by over 100%, a result of meticulous product planning and customer-centric strategies.
• o End-to-End Product Development: Proficiently directed all facets of product development, guiding cross-functional teams to achieve on-time and on-budget launches of hardware and software products.
• o Data-Driven Improvement: Employed thorough market research and user feedback to enhance product performance and customer satisfaction, resulting in a 25% reduction in churn and support tickets.
• o Agile Innovation: Collaboratively implemented advanced AI capabilities into a web-based application through close partnership with the engineering team, significantly boosting in-market product performance and elevating customer retention by 30%.

Nov 2004 – Sep 2016 · 11 yrs 10 mos · New York, United States · Remote

• o Global Leadership: Directed cross-functional teams, orchestrating seamless collaboration between departments and achieving project milestones ahead of schedule.
• o Global Team Management: Successfully guided a diverse global team through seamless project execution, achieving positive outcomes on complex initiatives.
• o Strategic Program Leadership: Orchestrated end-to-end program execution, from inception to desired outcomes, leveraging a global team to deliver successful results.
• o Process Optimization: Formulated streamlined processes and workflows that led to a 25% reduction in operational inefficiencies.
• o Directed the implementation of a multi-million-dollar global initiative at EMC, exceeding quality benchmarks and reducing project timeline by 20%.
• o Change Management Champion: Spearheaded a transformative change management initiative, fostering a 40% increase in overall product lifecycle efficiency by driving the adoption of a new product lifecycle policy through cross-functional collaboration, training sessions, user guides, and seamless transition facilitation.
• o Operational Efficiency: Introduced process enhancements that optimized project workflows, bolstering team productivity and reducing operational inefficiencies by 25%.
• o Navigated ambiguity adeptly, proactively anticipating challenges and crafting detailed solutions, as evidenced by implementing efficient systems for scoping, tracking, and archiving product screen assets, resulting in a 20% reduction in production time.

Nov 2001 – Apr 2004 · 2 yrs 5 mos · Minnesota, United States · On-site

• o People Leadership: Achieved service excellence and exceeded customer satisfaction leading large customer and professional reactive and proactive service teams that included first and second-level Support Engineers and Services Account Managers.
• o Business Development: Designed and executed strategic plans to drive the growth and profitability of regional services. Identified key market trends, and implemented opportunities to achieve customer retention and growth objectives.
• o Resource Management: Provided guidance and support for high-performing technical support and customer success teams. Conducted performance evaluations and fostered a positive work environment.
• o Client/Customer Relationship Management… Responsible for achieving customer loyalty and satisfaction by understanding client needs and addressing all concerns.
• o Financial Performance and Budget Management: Oversaw