Jun 2022 – May 2023 · 11 mos · Remote

• As a Senior Account Manager, my role is to drive searches from inception to conclusion.
• Key responsibilities include working with my clients to define their job brief and understanding specifically their challenges, needs, and outcomes.
• For candidates, I actively work with them to coach and support their career search journey including market advice about organisations, salary trends, and full support and preparation for interviews and salary negotiation.

Feb 2021 – Jan 2022 · 11 mos · Maldives · On-site

Aug 2017 – Feb 2021 · 3 yrs 6 mos · Colombo

Nov 2015 – Jun 2017 · 1 yr 7 mos · East Oceans - Indian Ocean / Asia / Middle East

• Hospoworld Resourcing was founded in 2007, with the sole focus of delivering recruitment solutions to the hospitality, travel and tourism industry. The brand has quickly developed a strong portfolio of the largest employers in these sectors.
• A full channel recruiter to the hospitality, travel and tourism industry, Hospoworld recruits for the full range of hospitality jobs.
• Since its establishment, Hospoworld has grown to include 9 offices across New Zealand and Australia - and now has an International Arm for offshore recruitment. Hospoworld Resourcing is part of the Retailworld Resourcing group which also includes RWR Executive, specialising in retail recruitment.
• I look forward to helping you find your next job or filling your next vacancy!

Feb 2013 – Nov 2015 · 2 yrs 9 mos · Colombo Sri Lanka

• Create, deliver, edit, and optimize PR materials.
• Deliver content via LinkedIn, Twitter, Facebook, email, or direct mail.
• Create brochures.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Work with manager and business units to determine budget and manage expenses to that budget.
• Improve communication inefficiencies within company.
• Create and distribute customer surveys.
• Comply with company policies and procedures.
• Maintain the strictest confidentiality at all times on matters pertaining to the company and staff.
• Respond to general inquiries from staff in a professional manner.
• Inform and advise the General Manager of any disturbances or grievances from staff.
• Responsible for filing all documentation of personal files.
• Handle the company HR system.

Jul 2008 – Nov 2011 · 3 yrs 4 mos · Ottawa, Canada Area

• Be involved in stock control and management.
• Being responsible for processing cash and card payments.
• Answering queries from customers.
• Reporting discrepancies and problems to the supervisor.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands

Jul 2007 – Dec 2007 · 5 mos · Colombo Sri Lanka

• Recruiting candidates for jobs available throughout the country.
• Interviewing candidates for the necessary requirements needed by the company and to ensure that the recruiting targets are met.
• In charge of all administration duties and meeting all deadlines.
• Was in charge of other training and development programs such as Business English programs for employees, motivational programs, etc.
• Was involved in many Corporate Social Responsibility Projects.

Oct 2005 – Jul 2007 · 1 yr 9 mos · Colombo Sri Lanka

• Calling clients to verify accuracy of the transactions and correcting errors after raising queries with the client and reconciling any differences with total customer satisfaction.
• Was responsible to check and maintain quality for the team.
• Continuously exceeded the standard input rate of 100 transactions per hour and earned the Super Star Award in recognition of top performance on all performance parameters.
• In recognition of my top performance, I was selected as the process specialist / a team leader and an auditor to supervise my team and give the relevant feedback to the team of 15 and was also the top performer for many months.