Dec 2023 – May 2024 · 5 mos · Brampton, Ontario, Canada · On-site

• Provided Quickly and efficiently respond to non-emergency calls dispatched through the 311 system.
• Assess and evaluate the situation upon arrival.
• Regularly patrol designated city properties to ensure safety and security.
• Maintained a visible presence to deter vandalism, theft, and other criminal activities.
• Conducted thorough inspections of city properties for any signs of security breaches or hazards.
• Regularly checked and tested locks, doors, and gates to ensure they are secure and functioning properly.
• Inspected and tested emergency alarms and security systems to ensure they are operational and in good working condition.
• Reported any malfunctions or issues with security equipment promptly for repairs or maintenance.
• Accurately documented all incidents, observations, and actions taken during shifts.
• Prepared detailed and timely reports on security-related activities and any unusual occurrences.
• Maintained logs of daily activities, including patrols, inspections, and any interactions with the public.
• Determined when a situation requires emergency assistance and promptly request support from the appropriate authorities.
• Provided clear and concise information to emergency responders to facilitate their intervention.
• Assisted with special events, crowd control, or other security-related tasks as directed.

Aug 2023 – Oct 2023 · 2 mos · Brampton, Ontario, Canada

• Developing training materials and resources for new hires and existing team members.
• Conducting training sessions to educate employees on day-to-day flow monitoring, video surveillance, and asset protection protocols.
• Providing guidance and hands-on training to ensure trainees are proficient in using critical computer systems and surveillance equipment.
• Evaluating trainees’ progress and offering constructive feedback to help them improve their skills and knowledge.
• Assisting trainees in resolving any challenges or questions they may have during their training period.
• Staying updated with industry best practices and advancements in surveillance technology to enhance the training program.
• Collaborating with management to identify training needs and implement continuous improvement initiatives.

Jun 2022 – Aug 2023 · 1 yr 2 mos · Brampton, Ontario, Canada

• Monitor organization's premises remotely to look for unusual or suspicious activities and call for assistance/emergency services after analyzing the level of threat involved.
• Crisis management and execution of emergency response plans in the times of emergency.
• Ensure the security of company assets.
• Inspect, intervene, and diffuse potential confrontational or threatening situations.
• Keep up to date with the rules and workplace policies and assist the security team to enforce them.
• Responsible for maintaining and providing accident reports and surveillance videos to the safety and compliance team.
• Coordinate with the internal departments to fulfill their security needs.
• Maintain accurate and complete security records electronically.

Apr 2022 – Sep 2022 · 5 mos · Mississauga, Ontario, Canada

• Communicating objectives and monitoring team performance.
• Evaluating team and individual performance and providing feedback.
• Conducting and delivering training to new hires
• Designing and administration of training procedures.
• Provided expertise in training manual and post order development.
• Identifying the training needs and provide recommendations for further improvement of training procedures.
• Coordinating with director of security and site operations managers to keep their associates updated with latest security procedures.
• Inspection of all safety points of the site and reporting the repairs and upgrades required to facilities managers & director of security.

Jul 2021 – Apr 2022 · 9 mos · Mississauga, Ontario, Canada

• Perspective incident reporting writing.
• Screening, interviewing, selecting, managing, reviewing, and counselling the associates to maintain order.
• Leading and directing the investigations of accidents, thefts, property loss and unlawful activities.
• Assisting the captain of the site security in assuring that all security officer works are implemented and enforcing all security protection measures.
• Screening the vendors and contractors before granting access to restricted areas within the warehouse.
• Monitoring building access and identifying all officials and employees.
• Maintain environment by monitoring and setting building and equipment controls.
• Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures.
• Monitor CCTV and card access systems, patrols and inspections of facilities.

Apr 2022 – May 2022 · 1 mo · Mississauga, Ontario, Canada

• Maintain a proper flow of samples and their information in the lab as per the standard operating procedures (SOPs).
• Ensuring sample information is up to date in the Laboratory Information Management System (LIMS) and are available to laboratory staff in a timely manner.
• Handle and process incoming sample and non-sample deliveries.
• Organize and maintain sample inventory.

Feb 2021 – Apr 2021 · 2 mos · Mississauga, Ontario, Canada

• Preparing merchandise to flow through the Distribution Centre to be shipped to TJX stores
• Verify recorded information through manual checks and/or by updating the computer systems.
• Count, select and sort objects such as totes, boxes, merchandise or other items by style, colour, store order or other criteria.
• Match receipts against purchase orders.
• Ticket merchandise or other items with labels
• Pack or unpack merchandise or other items into or out of boxes.
• Manual material handling of objects such as totes, boxes, garments or other items up to 10 lbs constantly, up to 50 lbs frequently and up to 75 lbs occasionally.

May 2020 – Jul 2021 · 1 yr 2 mos · Mississauga, Ontario, Canada

• Ensure the proper organization of the store.
• Verifying age of customers by government issued photo ID for age restricted products like tobacco and lottery.
• Respond to customer complaints and questions.
• Educate and enlighten customers on product prices and details.
• Handle issues of return, exchange, and refund.
• Treat customers with courtesy & help them with locating items.
• Adhere to safety procedures in ensuring the security and safety of customers within the store.
• Ensure total satisfaction of customers during their shopping experience.
• Ensure neatness of the store at all times.
• Maintain a balance cash drawer.
• Activate phone cards and gift cards.
• Deal with customers through the telephone, electronic means, and face to face.
• Offer training to newly hired customer service associates.

Aug 2018 – Jul 2019 · 11 mos · Chandigarh

• Perform laboratory experiments in compliance with established procedures.
• Identify and troubleshoot equipment issues.
• Maintain laboratory equipment and tools in clean, safe and good conditions.
• Follow preventive maintenance procedures and notify maintenance personnel of any equipment repairs and malfunctions.
• Generate routine reports on laboratory experiments.
• Conduct laboratory tests according to equipment specifications and Standard Operating Procedures (SOPs).
• Work with other Technicians to complete laboratory tasks within assigned timelines.
• Follow proper waste disposal and recycling methodologies.
• Write experimental procedures and develop reports of test results.
• Utilize graphs and charts to present the test results to Managers.

Jun 2017 – Jul 2017 · 1 mo · Ludhiana

Jan 2012 – Present · 14 yrs 2 mos · Mississauga, Ontario, Canada

• Sales and marketing of artworks
• Use different styles and media like acrylics, oil on canvas, sketching etc. to achieve desired results to ensure customer satisfaction.
• Taking photographs of artworks and processing them using various computer programs to create digital replicas of the work.
• Maintaining and updating online sales platforms.