Jul 2015 – Dec 2018 · 3 yrs 5 mos · London Area, United Kingdom

• Leading a team of 50 vendors and contractors from a third-party Facilities service provider
• Responsible of SLA, RAMS, PTW, H&S (IOSH certified) for the Facilities Department
• Overseeing a multi-million budget pantry (a food and beverage outlet) and hospitality operations
• Setting the strategy for Internal and External Events involving Executive Stakeholders
• Managed the transition of 4000 employees into Bloomberg's New European Headquarters (1.1 mil square feet) by organizing the pantry operations and setting the customer experience strategy

Dec 2014 – Jul 2015 · 7 mos · London Area, United Kingdom

• Played a key role in hotel’s rebranding process through the renovation and repositioning on the market.
• Carried out team leadership and management activities for 12 front office associates such as stand up meetings, trainings, performance reviews, implementing new procedures and running shifts.
• Acted as a first stage interviewer for Front Office, Executive Lounge and At Your Service departments on graduate recruitment fairs and for online applicants.
• Was responsible for Blue Cube and Oracle payroll system updates, also Opera and Marsha Hotel systems.
• Achieved 1st position in Guest Satisfaction Survey among all Marriott Hotels and Resorts properties within entire UK and Ireland.

Jan 2014 – Dec 2014 · 11 mos · London Area, United Kingdom

• Created the Guest Relations Department from scratch by:
• > Implementing interdepartmental communication processes regarding VIPs.
• > Creating new amenities catalogue and defining VIP levels.
• > Responding guest feedbacks on online platforms such as Trip advisor, Expedia & Booking.com.
• > Training and developing Guest Relations and Executive Lounge Associates.
• Solely dealt with guest complaints coming through Marriott Global Customer Care.
• Was responsible for Blue Cube and Oracle payroll updates for both departments.

Jun 2012 – Nov 2013 · 1 yr 5 mos · St. Pancras Renaissance Hotel

• Was responsible for running the Hansom Lounge, an F&B outlet generating highest revenues globally.
• Ensured brand values and services were delivered effectively by working closely with HR department for coordination of departmental trainings.
• Trained Hansom Lounge team for implementation of Victorian Afternoon Tea concept.
• Maintained daily briefs of up to 10 associates to ensure that Hansom Lounge continues playing a key role in guest arrival and departure experience.

Mar 2010 – Aug 2011 · 1 yr 5 mos · Washington DC

• Successfully accomplished 100% guest arrival experience rating in the Guest Satisfaction Survey by facilitating the Front Office standard procedures.
• Managed the Hotel Upgrade Program, raising revenue by $70K during hotel period by coaching, motivating and praising a team of 16 associates.
• Supported Front Office recruitment and selection processes by facilitating interview processes.
• Took charge of training and development of new Front Office team members.
• Managed Labor Productivity Report according to hotel budget requirements.
• Approved payroll within the Front Office, working closely with payroll accounting team.

May 2007 – Oct 2009 · 2 yrs 5 mos · Bucharest, Romania

• Improved GSS rankings from the Mid Forty to Top Ten.
• Increased Loyalty Program enrolment by 20% by facilitating Hotel Loyalty Program training for Guest Relations and Front Office department.
• Supervised training and development of all existing and new employees within Guest Relations and Front Office departments.
• Oversaw IHG Club Lounge operation and worked closely with its Elite Members.

Jan 2005 – Dec 2008 · 3 yrs 11 mos · Bucharest, Bucharest, Romania

• Led communication efforts by ensuring information transparency and collaboration across relevant departments.
• Helped building external relationships by participating at the European Parliament sessions.
• Planned and organized meetings for politicians.