Shriyansh Sharma ☁ — Product Manager

As a Technical Support Engineer at Salesforce, I provide solutions and guidance to customers who use the Salesforce platform and products. I troubleshoot issues, resolve cases, and escalate complex problems to the appropriate teams. I also contribute to the knowledge base and documentation of best practices and solutions. I have a Bachelor of Technology in Information Technology from Swami Keshvanand Institute of Technology, where I learned the fundamentals of programming, data structures, algorithms, and databases. I have also completed multiple certifications and courses on Salesforce administration, development, and Java programming. I have a strong passion for learning new technologies and staying updated with the latest trends and innovations in the industry. I have over a year of experience as a Salesforce engineer, working with incapsulate as a junior engineer and then as an engineer. I developed, configured, and customized Salesforce applications, integrated them with third-party systems, and deployed them to production environments. I also participated in testing, debugging, and code reviews. I worked with various stakeholders, including clients, managers, and developers, to understand the requirements, deliver the solutions, and ensure customer satisfaction. I have expertise in customer relationship management (CRM), Salesforce.com administration, and GitHub. I use these skills to create, manage, and improve the customer experience and the business processes of the Salesforce platform and products. I also use GitHub to collaborate, share, and store the code and the documentation of the projects. I am a humanitarian, an optimist, and a tech freak. I love to help people, connect with them, and cheer them up. I always look for the positive side of every situation and challenge. I am fascinated by new technologies and how they can make the world a better place. I am also a Toastmaster, a 5X Salesforce certified professional, and a 1X Salesforce Superbadge holder. I aspire to grow as a Salesforce engineer and a leader, and to make a positive impact on the society and the industry.

Stackforce AI infers this person is a Salesforce-focused Technical Support Engineer with a strong foundation in CRM and application development.

Location: Jaipur, Rajasthan, India

Experience: 6 yrs