Bhoomika H.

Operations Associate

Delhi, India17 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in Salesforce business growth.
Expertise in client acquisition and service delivery.
Strong leadership in talent acquisition and team management.

Stackforce AI infers this person is a SaaS expert with strong capabilities in client relations and talent management.

Contact

Skills

Core Skills

Salesforce Ecosystem ExpertiseClient Acquisition & ServiceStaff Augmentation OversightRecruitment Strategy

Other Skills

Applicant Tracking SystemsBPOBenefits NegotiationBusiness DevelopmentCRMClient RelationsCollege RecruitingContract RecruitmentEmployee EngagementEmployee RelationsExecutive SearchHR ConsultingHR PoliciesHRISHeadhunting

About

At TechMatrix Consulting, my role as Account Manager revolves around spearheading Managed Services globally, with an emphasis on expanding the Thrive business within the Salesforce ecosystem. My core competencies lie in initiating programs, managing diverse teams, and ensuring the sustained growth and profitability of our services. The experience has honed my proficiency in customer relationship management and client relations, enabling me to add value to our clientele through innovative Salesforce solutions. The charge of leading the Staff Augmentation vertical has further broadened my expertise in talent mapping and strategic account management. Our team's collaborative efforts have been pivotal in generating novel projects and expanding our customer base worldwide. With a commitment to excellence in Salesforce services, I navigate complex client requirements, ensuring delivery assurance and fostering enduring relationships that drive organizational success.

Experience

17 yrs 2 mos

Total Experience

4 yrs 3 mos

Average Tenure

4 yrs 11 mos

Current Experience

Techmatrix consulting

2 roles

Sr. Manager Professional Services

Jul 2025 – Present · 9 mos

Account Manager -Managed Services & Staff Augmentation

May 2021 – Jul 2025 · 4 yrs 2 mos

Global Managed Services Leadership: Spearheaded the growth and development of TechMatrix’s Salesforce business and ecosystem on a global scale.
Salesforce Ecosystem Expertise: Drove new project creation and client acquisitions while managing
comprehensive servicing for all Salesforce-related needs. Oversaw managed services and staff augmentation projects from pipeline through to successful closure in designated regions.
Client Acquisition & Service: On-boarded new clients and delivered end-to-end Salesforce servicing globally, ensuring high satisfaction levels.
Program Initiation & Delivery Assurance: Led the initiation of multiple campaigns, managed a global team, and ensured delivery excellence as a strategic account manager.
CRM & Account Strategy: Utilized extensive experience in customer relationship management, account strategy, and account mining to drive strategic initiatives.
Growth & Profitability: Focused on achieving organizational growth and profitability through innovative projects and expanding the customer base.
Customer Service Excellence: Exhibited exceptional management skills with a strong focus on high customer service standards within the Salesforce ecosystem.
Cross-Functional Collaboration: Collaborated effectively with different verticals and stakeholders to ensure project success and align with account strategies.
Vendor Partner Coordination: Managed vendor relationships, handled key stakeholder interactions, and oversaw final negotiations. Ensured all vendor partners complied with engagement policies and standards.
Staff Augmentation Oversight: Led the staff augmentation vertical, managed talent supply pools (internal and external), and built diverse talent pools including internal bench, project roll-offs, and contractors.

Salesforce.comClient RelationsStrategic Account DevelopmentTalent AcquisitionTeam HandlingBusiness Development+3

Almamate info tech

Key Account Manager

May 2012 – May 2021 · 9 yrs · Noida Area, India · On-site

Staff Augmentation Oversight: Led the staff augmentation vertical, managed talent supply pools (internal and external), and built diverse talent pools including internal bench, project roll-offs, and contractors.
Recruitment and Selection: Led recruitment strategy and execution, focusing on hiring top talent for IT, ERP, and cloud domains (Salesforce, Lightning, CloudCraze, Salesforce CPQ).
Team Leadership: Managed and mentored a team of recruiters, ensuring targets were met and ethical hiring practices were followed.
Stakeholder Engagement: Interacted with senior management and project managers to understand staffing needs and meet expectations.
Training & Development: Implemented training programs for employees, focusing on business communication and soft skills.
Strategic Planning & Policies: Developed HR strategies, policies, and employee reward schemes.
Business Development: Added new clients and provided training and recruitment services.

Talent AcquisitionTeam LeadershipBusiness DevelopmentRecruitment and SelectionRecruitment Strategy