shivika kaushik

Operations Associate

Chandigarh, Chandigarh, India15 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Over 16 years of experience in IT leadership.
Successfully built Salesforce and HubSpot practices from scratch.
Coached over 50 professionals in leadership.

Stackforce AI infers this person is a SaaS and Healthcare Delivery Leader with extensive experience in digital transformation.

Contact

Skills

Core Skills

Salesforce.com ConsultingProduct StrategyProject Management

Other Skills

.NET FrameworkASP.NETAccount ManagementAgile MethodologiesAgile Project ManagementBudget ManagementBuilding PerformanceBusiness AnalysisBusiness LeadershipBusiness PlanningBusiness SolutionBusiness StrategyBusiness TransformationC SuiteCRM

About

I am a strategic Delivery & Technology Leader with over 16 years of experience driving multi-million-dollar IT initiatives across Healthcare, BFSI, Retail, and SaaS. As Director of Delivery & Digital Transformation, I’ve built Salesforce and HubSpot practices from scratch, securing key partnerships and launching products on AppExchange and HubSpot Marketplace that now drive over 20% of departmental revenue. My expertise spans multi-cloud solutions, AI/ML implementations, CPQ, EHR migrations, and data engineering. At VT Netzwelt, I closed $150K in upsells in one year by identifying cross-channel growth opportunities. Prior to this, I led Fortune 100 AI/ML projects at Grazitti Interactive and transformed data pipelines and automation initiatives at Ayassure and Tech Mahindra. Beyond delivery, I’m passionate about mentoring — I’ve coached over 50 professionals to drive high retention and cultivate leadership. As a former VP at Tech Mahindra Toastmasters and a tech event anchor, I combine strong communication with technical depth. With a proven track record in building practices, driving P&L outcomes, and delivering strategic digital transformations, I thrive on aligning technology with tangible business impact. I’m now excited to take on new challenges that scale delivery organizations, fuel innovation, and shape future-ready enterprises.

Experience

15 yrs 2 mos

Total Experience

2 yrs

Average Tenure

2 yrs 1 mo

Current Experience

Vt netzwelt

Delivery Manager

May 2024 – Present · 2 yrs 1 mo · Mohali district, India · On-site

Established Cloud & CRM practices, with hybrid architectures integrating Salesforce, HubSpot, and N8N workflows.
Led cloud migration frameworks for healthcare clients, ensuring HIPAA/GDPR compliance.
Directed AppExchange & Marketplace products while leveraging GCP services for analytics, identity, and secure integrations.
Presales lead: scoped multi-million-dollar deals, estimated efforts, and built winning RFP proposals.
Introduced DevOps-led CI/CD pipelines & automation, reducing release cycle time by 40%

Product StrategySalesforce.com ConsultingRisk ManagementVideo CreationGrowth StrategiesPV+31

Grazitti interactive

Sr. Project Manager at Grazitti Interactive LLP

Jan 2021 – Jun 2024 · 3 yrs 5 mos · Panchkula, Haryana, India

1. Delivered 60+ projects based on Service Cloud, and Community Cloud.
2. Handling a team of vibrant developers and leads to cater to the needs of Salesforce enterprise users
3. Leverage a deep understanding of Salesforce capabilities and best practices to guide technical decisions, ensuring the chosen solutions align with the project objectives.
4. Oversee integrations with other systems, managing the technical aspects to ensure seamless data flow and system interoperability.
5. Plan and coordinate comprehensive testing efforts, including unit testing, integration testing, and user acceptance testing, to guarantee the quality of the Salesforce implementation.
6. Been serving as a linchpin, aligning technical expertise with project management skills to ensure the successful delivery of a robust and effective Salesforce solution.
7. Maintain regular communication with clients and stakeholders, providing updates on project progress, addressing concerns, and managing expectations.
8. Identify potential risks and develop contingency plans to mitigate them, minimizing disruptions to the project timeline.
9. Foster clear communication channels within the team, ensuring everyone is informed of project goals, timelines, and progress.
10. Ensure proper documentation of the project, including lessons learned, to facilitate knowledge transfer and improve processes for subsequent projects.

Salesforce.com ConsultingProduct StrategyRisk ManagementVideo CreationInvesment managementProject Management+49

Stdio corporation

Project Manager and Growth consultant

May 2019 – Dec 2021 · 2 yrs 7 mos · Sahibzada Ajit Singh Nagar, Punjab, India

Handled and managed onsite and offshore team of developers, analysts and to deliver projects based on Ecommerce, woocomerce, AI , IOT and RPA.
Developed processes and implemented agile best practices to deliver quality projects and on time deliveries.
As a growth consultant projected 2x growth of the organization and resulted in 3x growth in a span of a year.

Salesforce.com ConsultingProduct StrategyRisk ManagementVideo CreationInvesment managementProject Management+45

Ayassure

Project Manager

Sep 2017 – Apr 2019 · 1 yr 7 mos · Mohali

Delivered integration of two major applications with different databases with the help of RPA. Streamlined reporting and incorporated use of Tableau and PowerBI in the reporting structure. Developed Data Cubes, SSIS packages for the healthy integration of the complex systems

Salesforce.com ConsultingVideo CreationInvesment managementProject ManagementAgile MethodologiesPV+33