Apurva Bansal

Co-Founder

Bengaluru, Karnataka, India9 yrs 6 mos experience

Highly StableAI Enabled

Key Highlights

Founder of AI chatbot solutions for healthcare and education.
Achieved 100% client retention in customer success roles.
Developed custom solutions enhancing operational efficiency.

Stackforce AI infers this person is a SaaS entrepreneur specializing in AI-driven solutions for healthcare and education sectors.

Contact

Skills

Core Skills

Ai ChatbotsEntrepreneurshipCustomer SuccessSoftware Engineering

Other Skills

AI chatApollo.ioBusiness IntelligenceBusiness OwnershipClient ConsultationCommunicationCustomer Relationship Management (CRM)EdtechJiraMicrosoft ExcelMicrosoft OfficeMicrosoft Power BIMicrosoft PowerPointMicrosoft SQL ServerMySQL

About

Founder of Stellar Learn - AI-powered chatbot solutions for healthcare organizations and universities in the US.Helping healthcare providers improve patient experience through:- 24/7 automated patient support & triage- Appointment scheduling & reminders - Treatment follow-up communication- Reducing staff workload on routine inquiriesHelping universities enhance student support through:- Automated admissions & enrollment assistance- 24/7 student query resolution- Campus services information- Application status updates & guidanceWhat I bring:- Hands-on expertise with AI chatbot platforms (TARS)- Track record of turning complex technical concepts into solutions customers love- Experience with CRM systems (Apollo.io) and customer success tools- Proven ability to work independently and deliver resultsExpanding operations to serve US healthcare systems and educational institutions with tailored AI communication solutions.

Experience

Stellar learn

Founder

May 2024 – Present · 1 yr 10 mos · India · Remote

● Founding and scaling an AI chatbot solutions company serving healthcare organizations and US universities
● Managing all aspects of the business - from product development and customer outreach to sales and implementation
● Building custom chatbot solutions using TARS no-code platform, creating personalized patient/student experiences and automated query handling
● Conducting discovery meetings with healthcare and education sector decision-makers to understand their challenges and validate product-market fit
● Implementing targeted outreach strategies using Apollo.io with personalized messaging to reach healthcare and university decision-makers
● Developing hands-on expertise in customer needs assessment, product demonstrations, and solution customization

AI ChatbotsTARSApollo.ioCustomer SuccessEntrepreneurship

Enqurious (fka mentorskool)

2 roles

Customer Success Associate

Jul 2023 – Apr 2024 · 9 mos · Bengaluru, Karnataka, India · Remote

● Served as sole point of contact for Fortune 500 clients including Fractal Analytics and Tredence Inc., maintaining 100% client retention and acting as primary liaison between customers and internal teams
● Led customer communication and relationship management, conducting weekly status updates, presentations, and check-ins with senior stakeholders at enterprise analytics companies to ensure alignment and satisfaction
● Coordinated training program delivery for 40-60 participants per batch across data analytics topics (SQL, Python, Business Intelligence), achieving 95% completion rates through proactive engagement and issue resolution
● Proactively identified and resolved customer concerns, served as customer advocate internally, and ensured smooth program execution with 100% on-time delivery record
● Drove repeat business through customer-centric approach, resulting in contract renewals and positive testimonials from enterprise clients

Customer SuccessSQLPythonBusiness Intelligence

Customer Success Associate

Apr 2023 – Jun 2023 · 2 mos · Bengaluru, Karnataka, India · Remote

Career break

Professional development

Jul 2016 – Jun 2022 · 5 yrs 11 mos

● Pursued India's most competitive examination for administrative positions (IAS, IPS, IFS)
● Developed advanced analytical thinking, research skills, current affairs knowledge, and deep understanding of public policy, governance, and international relations
● Cultivated strong self-discipline, time management, and ability to handle pressure while maintaining focus on long-term goals

Te connectivity

Software Engineer

Jul 2015 – Jun 2016 · 11 mos · Bengaluru, Karnataka, India · On-site

● Conducted 15+ client consultations to gather requirements and identify dashboard improvement opportunities
● Managed global stakeholder relationships across 10+ countries (US, Europe, Asia), coordinating with cross-functional technical teams
● Enhanced operational efficiency by 40% through custom Order Intake System development using SAP ABAP and SQL optimization

SAP ABAPSQLSoftware Engineering