Pankaj Tiwari

Business Analyst

Noida, Uttar Pradesh, India8 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 4 years of experience in IT industry.
Expert in Agile methodologies and business analysis.
Proficient in data visualization using Power BI.

Stackforce AI infers this person is a Business Analyst with expertise in Agile methodologies and technical support across IT and automotive industries.

Contact

Skills

Core Skills

Business AnalysisAgile MethodologiesRequirements GatheringCustomer SatisfactionTechnical Support

Other Skills

Analytical SkillsApplicant Tracking SystemsBRDBusiness Requirements DocumentationCommunicationCreative Problem SolvingCustomer SupportData VisualizationDiagnostic ExpertiseEngineeringFRDField ServiceField Service EngineeringFunctional SpecificationsGap Analysis

Experience

Optminds

Business Analyst

Dec 2022 – Present · 3 yrs 3 mos · Noida, Uttar Pradesh, India · On-site

A versatile IT professional with experience in Business Analysis, Product Management, System Analysis, Agile/Scrum, Software Development Lifecycle, Team Management and Client interaction
Over 4 years of experience in IT Industry across multiple domains with extensive knowledge in Requirement Gathering, Process Analysis, System Analysis, Design, Reporting, Functional Testing.
Comprehensive project management experience with Agile-SCRUM implementations. Good understanding of other SDLC methodologies like waterfall.• Proficient in utilizing Power BI for data visualization and analysis. Created interactive dashboards and reports to facilitate data-driven decision-making.
contributed to strategic initiatives and ensured alignment with national objectives while working on a government project with the Ministry of Defence under the Department of Defence Production.
Utilized Jira for Agile Project Management, generating sprint and product backlogs, and managing bugs.
Involved in User Acceptance Test UAT for the final testing of the application in the deployment environment.
Experience in creating and managing JIRA Kanban, Scrum board. Daily JIRA ticket updates as per active sprints.

Business AnalysisAgile MethodologiesSoftware Development LifecycleData VisualizationJira

Flytech solution

Associate Business Analyst

Dec 2021 – Nov 2022 · 11 mos · Noida, Uttar Pradesh, India · On-site

Assisted senior business analysts in gathering and documenting business requirements for various projects.
Assisted QA team by reviewing test cases and validating them against business requirements.
Assisted in project planning, team coordination, and client communications.
Contributed to insurance-related system enhancements, assisting in UAT and validation of claims and policy modules.
Documented user stories and functional scenarios related to underwriting, claims processing, and policy renewals.
Supported the development of functional specifications and use cases.

Business Requirements DocumentationUser StoriesUATFunctional SpecificationsBusiness AnalysisRequirements Gathering

Mahindra and mahindra limited [automotive and farm equipment business]

Customer Care Manager

Oct 2019 – Mar 2021 · 1 yr 5 mos · Pimpri Chinchwad, Maharashtra, India

Respond to customer complaints;evaluates and resolve problem of the customer.
Offer customer training for the product,repairs,test and maintains equipment.
Monitors performance of the product and take feedback from customer.

Customer SupportTrainingProduct MaintenanceCustomer SatisfactionTechnical Support

Eicher trucks and buses

Calibration Engineer

Oct 2016 – Sep 2019 · 2 yrs 11 mos · Indore, Madhya Pradesh, India · On-site

Diagnostic Expert of BS-VI Vehicles.
Visit to dealerships and customer end for service support.
Respond to customer complaints;evaluates and resolve problem of the customer.
Offer customer training for the product,repairs,test and maintains equipment.
Monitors performance of the product and take feedback from customer.
Report common complaints of customer to the top management to address the situation for future reference.
Work for BS-VI vehicle Validation & testing

Diagnostic ExpertiseCustomer SupportProduct TrainingTechnical SupportCustomer Satisfaction