Purna rao — Operations Associate

An accomplished Senior Service Delivery professional with 19 years of work experience across large-scale, multi-geography Banking and Financial Service sector. Experienced Service Delivery Professional with High-integrity and Energetic with strong delivery and cross-functional experience in the Banking and Financial Service industry with a deep understanding of the US Mortgage Domain, US Healthcare – Life Settlements, Policy Optimizations and Medical Records retrievals, Skilled Business & Process Management, Customer Relationship Management, Training & Development, Quality and Transition, Transformation, Social Media Analytics and Data Analytics. Committed with ability to bring transformation by way of innovations, and operational excellence with an assurance through best in class operations. Proven ability to handle large-scale data, market research and develop Social Media Analytic. Privileged to participate in couple of transitions (on-site) to migrate processes within set timelines and gaining customer confidence. Areas of functional expertise include: Day to day service delivery, Operations Management, Client Management, Solution design and development, Transition, Quality and Training. Team Management, P&L, Risk and Compliance, Process Improvement and Data Analytic / Social Media Analytic etc.

Stackforce AI infers this person is a seasoned professional in Fintech with strong operational and service delivery expertise.

Location: Hyderabad, Telangana, India

Experience: 21 yrs 5 mos