GULSHAN KUMAR

Operations Associate

New Delhi, Delhi, India7 yrs 9 mos experience

Key Highlights

  • 8 years of experience in hospitality management.
  • Expert in new store openings and operational management.
  • Strong leadership and team-building skills.
Stackforce AI infers this person is a Hospitality Operations Manager with expertise in customer success and team leadership.

Contact

Skills

Core Skills

Operations ManagementCustomer Success

Other Skills

AdvertisingBilling ServicesBusiness ManagementCommunicationCustomer ExperienceCustomer Relationship Management (CRM)Customer ServiceDaily OperationsDaily Operations ManagementDistrict ManagementFinancial AnalysisFinancial StatementsGo-to-Market StrategyHotel ManagementIT Service Management

About

.• 8_Years of Hospitality experience •Good Listener, Fast Learner, Confident and Multi-tasking abilities • Ability to work in a Highly Motivated Team Environment •Good Analytical and Problem Solving Skill •Positive Outlook and Open-minded approach •Appetite and Interest to learn continuously •Dependability, Dedication, Flexibility, Hardworking, Sincere & Honest

Experience

Ajay's cafe

NSO MANAGER

Jul 2025Present · 8 mos · Gujarat, India · Remote

Fes cafe & desserts

Operations Manager FDR

Mar 2025Jul 2025 · 4 mos · Gurugaon · Remote

Nothing before coffee

AREA OPERATION MANAGER (NSO HEAD NORTH)

Jan 2023Feb 2025 · 2 yrs 1 mo · North india · Remote

  • Food cost control
  • New Store Opening
  • training
Store ManagementCustomer SuccessStaff TrainingCustomer Relationship Management (CRM)Operations ManagementInventory Management+16

The belgian waffle co

Store Manager. / Promote ( NSO MANAGER

Aug 2020Dec 2022 · 2 yrs 4 mos · All south india · Remote

  • Daily operations
  • team building
  • team work
  • inventory management
  • indent
  • inbound
  • outbound
  • complaint
Customer SuccessCustomer Relationship Management (CRM)Operations ManagementCustomer ExperienceGo-to-Market StrategyService-Level Agreements (SLA)+1

Natural ice cream

Shift Manager

Apr 2019Jun 2020 · 1 yr 2 mos · BANGLORE · On-site

  • Daily operations
Customer SuccessCustomer Relationship Management (CRM)Daily OperationsOperations ManagementInventory ManagementCustomer Experience+8

L'opéra, french bakery private limited

Associate

Feb 2018Mar 2019 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

  • Daily operations
  • inventory management
  • Guest Service
  • operation
Customer SuccessCustomer Relationship Management (CRM)Operations ManagementCustomer ExperiencePartner Relationship Management

Education

Institute of Hotel Management, Catering Technology and Applied Nutrition Mumbai - IHM GOA

ihm

Jun 2015Apr 2018

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