Sai Mondkar — CEO
Dynamic Manager Operations & Training, with profound work experience spanning to over 17+ years, hands on experience in designing, developing and conducting training programs & managing Collections, Insurance, customer service and Mortgage and IT operations. Possesses strong business acuity with unique combination of training, Operations & management experience; familiar with the different methods and techniques used in training. Strong Business acumen in Collections, US Insurance and Mortgage. Seasoned at handling core operations of the organization by laying impetus on the smallest of details where project management, people care and negotiation abilities play major roles. Demonstrated creative thinking in operations and training that led to innovative program development and implementation; able to see the bigger picture while mentoring staff as well as during critical decision making operations processes for further business development. Outstanding interpersonal and employee-relations skills with ability to teach improved communication, diversity skills, and to aid in settling employee disputes. Capable of producing sophisticated presentations and reports which assist in both, the training as well as operations to achieve desired outcomes from resources Specialties: Certified soft skill trainer from achieve global (Austin,TX) Process migration specialist and have migrated 3 distinct processes from the US. An avid wild life enthusiast, who passionately rescues animals, especially snakes 🐍. Have been visiting schools, colleges and villages to create awareness on snakes, like identification, first aid, myths and the importance of snakes in the Eco system.
Stackforce AI infers this person is a seasoned Operations and Training Manager in the BPO and Financial Services sectors.
Location: Mumbai, Maharashtra, India
Experience: 24 yrs 3 mos
Skills
- Project Management
- Training & Development
Career Highlights
- 17+ years in Operations and Training management
- Expert in process migration and improvement
- Certified soft skills trainer with innovative program development
Work Experience
Bank of America
Vice President at Bank Of America (1 yr 2 mos)
Assistant Vice President (5 yrs 5 mos)
Manager Operations & Training (15 yrs 11 mos)
Assistant Manager - Training (1 yr 7 mos)
Sr. Manager (19 yrs 7 mos)
Sr Manager Operations (19 yrs 7 mos)
B A Continuum India Private Limited
Assistant Manager - Training (1 yr 11 mos)
Epicenter Technologies Pvt Ltd
Process trainer (4 yrs 6 mos)
Epicenter Technologies
Trainer (4 yrs)
Epicenter Tech Pvt Ltd
Trainer (4 yrs)
Education
Post graduation diploma in business admin at Welingkar Institute of Management
BCOM Management at University of Mumbai
SSC at St. Francis D'assisi, borivli
