Shravya Swamy

Operations Associate

Bengaluru, Karnataka, India8 yrs 2 mos experience

Highly Stable

Key Highlights

Stackforce AI infers this person is a skilled operations manager with expertise in cost optimization and team leadership.

Team ManagementEnd To End DeliveryCost OptimizationVendor ManagementProductivityAutomationOperations Management

Key MetricsTraining & DevelopmentManagementMicrosoft OfficeProject Management

8 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 2 mos

Current Experience

Mar 2025 – Present · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Key MetricsEnd to End DeliveryTeam ManagementTraining & DevelopmentManagementMicrosoft Office

Oct 2024 – Feb 2025 · 4 mos · On-site

Aug 2021 – Oct 2024 · 3 yrs 2 mos · Bangalore Urban, Karnataka, India

>Cost Optimization: Implemented cost-effective solutions, resulting in a 60% (₹50L) reduction in
Secure Services costs.
>Productivity: Streamlined project workflows, enhancing overall efficiency by 25%.
>Automation : Collaborated with cross-functional teams to enhance error-proof processes, achieving a 95% success rate.
>Vendor Management Managed end-to-end vendor relationships, including selection, onboarding, contract negotiations, and performance monitoring
>New area launches and facilitated business expansion, generating an revenue of ₹30 lakh per month

End to End DeliveryKey MetricsCost OptimizationVendor Management

Sep 2019 – May 2021 · 1 yr 8 mos · Bangalore

>Payment process
Involved in strategic planning and pricing of different products for entire Bangalore and Chennai
Incentive and MBG structure
Driver registration program and vendor payment
Launched commission and membership plan for drivers.
>Stakeholder of the entire Quality and Audit
>App launch program : Cross-functional with the Central Team and Product team to ensure order fulfillment and on ground tech issues

End to End DeliveryOperations Management

Oct 2017 – Aug 2019 · 1 yr 10 mos · Bangalore

Run a efficient and partner obsessed in-person support center for all UberEats Partner in Bangalore.
Own operational metrics for profitability, operational and partner satisfaction.
Lead a team of 10+ Uber Experts to deliver the highest standards of service excellence.
Worked on - All UberEats support, UberRides and UX Research Team.
Ensure ease of access for all partners and maintain standard service across all location.