Jan 2024 – Nov 2024 · 10 mos · Mumbai, Maharashtra, India · Hybrid

Apr 2023 – Aug 2023 · 4 mos · Mumbai, Maharashtra, India · Remote

Oct 2021 – Apr 2023 · 1 yr 6 mos · Mumbai, Maharashtra, India · Remote

• Partnering with clients to understand business needs and objectives, provide consultation and guidance on strategic contact centre solutions
• Create and lead negotiations for large, multi-year strategic partnerships to expand Cogno AI's market share and satisfy key customer requirements

Mar 2018 – Oct 2021 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

• Managed closure of > 45 MICE tours (up to INR 500K in revenue per tour) in over 30 global destinations - Closed, maintained and retained 200+ successful partnerships with transport, airline, DMC and hotel suppliers globally
• Won the best Performer "Sapphire Award" in FY 2018-19
• Trained and managed a team of 8 employees over the period of 3 years to drive customer success and increase project profitability
• Establishing relationships with corporate clients for future & recurring business by maintaining a balance between their requirements and successful operational delivery
• Led the closure, planning and execution of Virtual Events for corporate clients
• Upselling of add-on services, pre and post-event confirmation

Oct 2015 – Mar 2018 · 2 yrs 5 mos · Noida, Uttar Pradesh, India · On-site

• Provided Sales Support and vendor management for the best quote and service
• Planning and execution of operational activities like end-to-end customer handling, grievance handling, documentation, and monitoring day-to-day operations during global corporate events/conferences
• Worked as part of the project planning team and estimation of profit margin
• Closure and analysis of profit, post-event and service delivery

Mar 2015 – Sep 2015 · 6 mos · Gurugram, Haryana, India · On-site

• Selling International and Domestic tour packages to clients requires understanding their preferences, budget, and travel goals. Offering personalized itineraries, competitive pricing, and exceptional customer service to ensure a memorable and hassle-free travel experience for their clients.

Aug 2013 – Mar 2015 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

• Single-handedly Managing the Corporate Travel for Groups ranging from 100-500 Pax in India and managing them operationally.

Apr 2011 – Aug 2013 · 2 yrs 4 mos · Gurugram, Haryana, India · On-site

• Managing the primary needs of Corporate Travellers in terms of Hotels, Flights, and Conferences.