Mar 2020 – Aug 2021 · 1 yr 5 mos · Chicago, Illinois, United States · Hybrid

Sep 2015 – Mar 2020 · 4 yrs 6 mos · Chicago, Illinois, United States · Hybrid

• Program leader for multi-year initiative for digitalizing retail banking experience. Responsible for managing budgets while leading large teams to accomplish digitization of transactions across retail branches. Upon delivery of the initial platform, will allow BMO to increase customer experience, enhance operational processes and decrease significant costs.
• Delivered a three-year digitization roadmap for transforming of branch transactions from heavy operational intensive processes to streamlined digitalized transactions allowing efficiencies and customer experience while decreasing cost.
• Implemented front counter authentication, capabilities for digitizing all paper slips and delivery of new check processing platform.
• Managed large teams consisting of both internal and external resources.
• Negotiated vendor contracts, managed statement of work (SOW) and other agreements for hardware and software acquisition.

Feb 2014 – Sep 2015 · 1 yr 7 mos · Chicago, IL · On-site

• Provide expertise in program and project management to the Business Services team focusing on delivery of strategic initiatives.
• Responsible for delivering strategic business and technology projects impacting retail, operations, finance, supply chain, and marketing teams in a positive manner.
• Facilitated scoping, requirements gathering and design sessions with the business and technical teams. Developed comprehensive integrated plans from concept to completion.
• Presented strategic plans and approach to management teams to acquire support; Closely worked with the leadership team throughout the development and delivery of the project cycle.
• Built high performing team and a collaborative environment consisting of internal staff and external vendors.

Feb 2012 – Feb 2014 · 2 yrs · Greater Chicago Area

• Led product team on modernizing digital banking platform consisting of customer-centric approach enhancing online experience.
• Program leader for delivering unified digital banking experience across all channels consisting of eight work streams with 50 person team.
• Led the next generation design of digital banking platform – analyzed and shared consumer trends, competitive landscape, industry best practices for online and mobile applications with the senior leadership team.
• Delivered a digital product vision, strategy and an integrated plan for the retail banking and payments team.

Jan 2007 – Jan 2012 · 5 yrs · Hoffman Estates, IL · On-site

• Responsible for delivering services across multiple channels, creating E-commerce capabilities and enhancing go-to-market positioning.
• Delivered first B2B platform providing products and services to the nation's largest insurance company.
• ➢ Led a cross-functional group of resources within Sears and State Farm's organization that allowed for successful partnership and delivery of integrated online platform without any impact to business-as-usual processes.
• Created solutions for B2B & B2C marketplace
• ➢ Directed business and technical efforts of SearsHomeServices.com providing a new market place.
• ➢ Led targeted campaign strategy by customer segmentation, search engine optimization, local market presence (localization), which increased click through rates.
• ➢ Formulated an online transformational strategy for Sears’ third party brand (A&E Services) to provide service for warranty companies, manufacturers, and competitors by delivering customizable web portals.
• ➢ Deployed several manufacturer integrated solutions enabling service scheduling for U.S. and Canadian recalls.
• Led the externalization of proprietary Craftsman brand to Ace Hardware, Costco and other distributors to enable higher brand equity in the marketplace and increase product awareness.
• Performed competitive analyses based on syndicated data (Synovate/TraqLine) for informed decision-making and futuristic growth.
• ➢ Facilitated change management discussions with clients for optimum customer experience and reported success metrics.
• Delivered operational initiatives enhancing customer experience across multiple business units.
• Led customer research and analytics to aggregate feedback that enabled critical insights for retail and service business units.
• Managed a portfolio of projects that addressed customer feedback via test designs across 12 retail locations.

Oct 2004 – Jan 2007 · 2 yrs 3 mos · Chicago, IL · On-site

• Directed delivery of FX Options trading platform, leading to increased trade volume.
• Led partnership with Bloomberg for expedited go-to-market of GFX trading platform.
• Conducted product research with trader community, business development, and technology teams.
• Engaged with end user community globally to ensure market needs are met.

Oct 2001 – Oct 2004 · 3 yrs · Chicago, Illinois, United States · On-site