Oct 2023 – Present · 2 yrs 6 mos

• Nasscom ProductSkills (NPS) is dedicated to advancing deep tech product capabilities in India. Its focus is on enhancing the nation's deep tech landscape by nurturing talent, fostering collaboration, and bridging the gap between academia and industry.
• Glad to contribute to the creation of regional talent pools, ensuring a robust and inclusive workforce that drives the growth of India's deep tech ecosystem and privileged to support the development of world-class products originating from India.
• The Nasscom ProductSkills - Mentor Badge honors industry leaders who, beyond their daily roles, go the extra mile to unlock the potential of aspiring product managers through one-on-one mentoring sessions and sharing their invaluable experiences.These mentors are pivotal in guiding the transition of the Indian IT sector from services to products, and further into the realm of Deeptech products.

Dec 2020 – Nov 2024 · 3 yrs 11 mos · Bengaluru, Karnataka, India

• Led the business growth initiatives at Great Learning through Great Learning Academy, SEO, Study Abroad, Superset and growth marketing.
• Responsible for delivering a superior customer experience on the Great Learning platforms (Website, mobile site and the Great Learning App on Playstore and Appstore).
• Responsible for maintaining the PnL of the Great Learning Academy business, SEO and other growth initiatives.
• Successfully launched and scaled CareerBoost product offering entry level job opportunities to College Students and Freshers.
• Led the initiatives to implement Gen AI and machine learning models to optimise the business performance which resulted in a significant cost savings (one third) and improved the team’s productivity.

Oct 2016 – Dec 2020 · 4 yrs 2 mos · Bengaluru Area, India

• Key responsibilities were -
• To provide superior payment experience to Indian customers.
• Successfully launched and scaled product capabilities via UPI for P2P (Person to Person) and P2M (Person to Merchant) use cases on Freecharge
• Led the implementation of payment processing capabilities like ITTP (Issuer trusted third party model), Dynamic Routing algorithm using machine learning (ML) etc. and processing optimization (Authentication and Authorization) for best online payment success rate.
• Led the initiative to build an end-to-end payment aggregator for seamless payment processing to merchants with following capabilities -
• o Integration with Cybersource PG, Mastercard Payment Gateway, HDFC PG,, PayU and Billdesk PG, CCAvenue PG through Axis acquirer.
• o Integration with the NPCI for Rupay, JCB, Diners and CUP card processing.
• o Direct connectivity with the bank switches for NB transaction processing.
• o Direct integration with Axis UPI for UPI payment processing.
• Represented Freecharge as Speaker in various international / domestic Payment and Fintech Industry conferences like PCI SSC India Forum, SPOT Forum and Financial Services Roundtable conducted by Dun & Bradstreet.

Nov 2015 – Sep 2016 · 10 mos · Gurugram, Haryana, India

• Key responsibility – To ensure superior buyer experience by building the best checkout and payment capability for Indian customers across web and mobile platforms.
• Led the optimization of order management system to support end to end order lifecycle from pre-order to post-order workflows.
• Key milestones achieved - Online payment success rate improvement by 11%+, End to end launch of enabling Pay Later via No-Cost EMI on Snapdeal APP, WEB and WAP for Bajaj Finserv Card holders.

Dec 2014 – Nov 2015 · 11 mos · Bengaluru Area, India

• In the role of Senior Product Manager, was driving payments roadmap for Amazon payments and Junglee at Amazon India.
• Launched an end-to-end seamless experience for customers to buy and sell used items through Junglee APP, msite and website by enabling a trusted marketplace via escrow account management.
• Launched Manage Your Orders and Manage Your Payments for Individual / SME sellers on Junglee platform.
• Managed to rollout various seller friendly changes like shorter payout cycle and pricing changes for Individual/SME sellers through global prioritization.
• Contributed in revamping single page checkout on website for Pay with Amazon.

Aug 2012 – Dec 2014 · 2 yrs 4 mos · Gurgaon, India

• Responsible for managing ‘mobiquity® money’ which is Mahindra Comviva's flagship product in the space of Mobile Financial Solutions as Product Manager.
• Market Trend Analysis, Customer Needs Analysis, Competition Benchmarking.
• Responsible for building a futuristic roadmap by defining Business and Product Requirements, including Wireframes and Storyboards for following key features:
• o Intuitive and enhanced user friendly mobile Money APP across multiple mobile Operating Systems (OS) for customers and agents
• o Loyalty, promotion and rewards module
• o Cardless ATM Cash withdrawal
• o Merchant APIs (eCommerce checkout through mobile device)
• o Public APIs (Supporting developer community to build Apps on mobile money platform)
• o Ambiguous transaction management with third party systems
• o Secure PIN management
• o Location based services
• o Interoperability between mobile money service providers
• Actively participated and contributed in Market Research activity and Product Governance meetings with clients across geographies like Africa, Central America, Europe, Asia and Innovation Workshop at Nairobi, Kenya with the 17 countries’ directors of a leading mobile money service provider (Airtel money).
• Represented Mahindra Comviva in global conferences like Mobile Money Summit 2013 in Dubai and on VAS and mobile payments at London in April 2013.
• Effectively collaborating and working closely with cross functional teams i.e. UI / UX, QA, Product Validation Group, Design, Project Engineering, Architecture, Business Analysts, Business Development, Sales, Global Customer Support, Documentation, Product Marketing and External Agencies.
• Product owner with product development experience in Agile Methodology.

Dec 2011 – Aug 2012 · 8 mos · Jaipur Area, India

• Was involved in following activities at Infosys:
• Payments practice development - Business strategy, execution
• New financial product development, marketing management
• Large deal pursuit, proposals assistance and sales presentation
• Managed a team of 25 resources under Centre of Excellence initiative

May 2008 – Dec 2011 · 3 yrs 7 mos · Bengaluru Area, India

• Domain Focus Area - Payment processing, Cards, Channels (Internet Banking, Branch Banking) and Retail Banking (Customer Experience).
• Business Analysis in a strategic payment processing project in an Automated Clearing House in European region.
• Worked in a Strategic Solution Initiative in Retail Banking space

May 2007 – Jun 2007 · 1 mo

• Undertaken following projects during internship
• Worked on the project ‘Standardization of Transaction codes’ at SBI Life where anomalies were found in existing algorithm and some crucial changes were recommended for better analysis of accounting data
• Requirements of an IPO: Start and Process and Internal Valuation of SBI LIFE by NBAP method.
• Understanding IFRS 4 and Solvency II requirements for Insurance companies and prepared a roadmap for their implementation at SBI LIFE

May 2004 – Apr 2006 · 1 yr 11 mos

• Worked in Banking and Capital markets division for a US Investment bank client
• Awarded with INFOSYS QUARTERLY AWARD for my excellent performance
• Rated with CRR 1 (top 5% employees) during internal appraisals