May 2021 – Nov 2024 · 3 yrs 6 mos · Pune, Maharashtra, India

• Heading India Product Management and UX teams for the world’s #1 cloud native customer experience platform CXone

Mar 2019 – May 2021 · 2 yrs 2 mos · Greater Bengaluru Area

• Leading Innovation initiatives and charter that helps create substantial business impact for the largest vertical globally.

Dec 2017 – Feb 2019 · 1 yr 2 mos · Pune/Pimpri-Chinchwad Area

• Icertis is the leading provider of enterprise contract management software in the Microsoft cloud. Built on the Azure platform, the Icertis Contract Management (ICM) platform is used by more than 1+ million users to manage 3.5+ million contracts in 40+ languages across 90+ countries.
• Responsible for driving delightful experiences across touch-points and user applications to deliver productive and seamless journeys.

Mar 2017 – Dec 2017 · 9 mos · Pune Area, India

• At Serv'd our ambition is organizing lives of the low income group towards their financial independence and bringing a social change through expanded financial inclusion of the population. With a potential to positively impact millions of lives, visionary idea well recognized and covered by Bill & Melinda Gates Foundation's DFS Labs, Forbes, ET, a number of international and national media.
• Passionately working towards helping one home at a time, one group at a time, one city at a time!
• Responsibilities:
• Strategy & execution, Ideation & Product direction, Customer journey modelling and mapping, User & Buyer Personas, PoCs & pilots, Competitive analysis, Financial planning, Partnership assessments, Evangelizing, Go To Market, Operations, Team mgmt. & team building , Investor relations

Mar 2016 – Oct 2018 · 2 yrs 7 mos · India

• Our mission at PLF is to build product leadership mindset and skillsets and impact 1 mn product leaders

Jun 2015 – Feb 2017 · 1 yr 8 mos

• Driving innovation and idea incubation with a focus to be future-fit
• Innovation charter for generating business value via—Product, technology, process & business innovation
• Working closely with stakeholders to evangelize, operationalize & execute innovation agenda
• Key milestones
• Designing innovation operational & measurement frameworks
• 150+ ideas evaluated for a 1 MN innovation fund, 15 rolled-out
• Launch & publication of monthly Innovation Bulletin
• Multiple recognitions for driving cross-functional initiatives for business process excellence
• Mentoring team members for customer and value oriented focus, tools & best practices & leadership practices

Jan 2015 – May 2015 · 4 mos · Pune

• Responsible for exciting consumer mobile security products for global and emerging markets.

Sep 2013 – Jul 2018 · 4 yrs 10 mos · Pune/Pimpri-Chinchwad Area

• Saarthi an impassionate volunteer and product management enthusiast

Jan 2010 – Dec 2014 · 4 yrs 11 mos · Pune

• Managing existing and new products for on-premise and SaaS deployment
• Product lines spanning Service Desk, IT Operations, Monitoring, Cloud and Converged infra environments based on ITIL
• Driving product suite success in target market segments
• Driving outside-in focus through close engagement with customers
• Partner and technology engagements to build viable solutions
• Product strategy, planning, multi-stage roadmaps and product definition
• End-to-end prod mgmt. - Product requirements, real-world use-cases, user stories, value-chain feedback and driving release plan with cross-functional teams through various release phases including design, build, test and documentation reviews and beta programs
• Go to market, field enablement and sales support
• Setting up and driving Customer Advisory Board (CAB) for product line
• External engagements – Driving installed base webinars, user groups, customer forums, and customer programs with large customers, SIs, etc.
• Processes to drive cross-functional team productivity and effectiveness through release lifecycle
• Pragmatic Marketing Level III Certified

May 2001 – Jan 2010 · 8 yrs 8 mos

• Product & Marketing Manager:
• Pragmatic Marketing certified PM
• Successfully managed enterprise web-based collaboration products, selected to lead product mgmt. for OEM partnership with Cisco
• Drove market and competitive analysis, contributing in product release and service pack definitions, translating market needs and field requests into product requirements. Provided clear, precise, unambiguous and detailed functional specifications and use-cases for new features and approaches towards enhancements and change requests
• Close interaction with customers and partner for assigned products.
• Championing customer success and references
• Working with a global team, only Product Manager in Pune reporting into VP Prod Mgmt. & Strategic Solutions
• Assistant Manager Consultative Sales:
• Built credibility, trust & exceptional C-level relationships through value-based consulting & account mgmt.
• End-to-end sales ownership for assigned regions right from pipeline mgmt..; pre-sales; solution consulting, financial & licensing negotiations up to order completion. Successfully met multi-million targets
• CXO relationships, direct and channel sales; responsible for Australia, NZ, Asiapac, India and Middle East
• Based on deep market insights, customer centricity & product knowledge, selected for Product Mgmt. role
• Product Specialist:
• Selected as a part of dedicated customer champion team for key customers to drive retention and support revenues
• Due to deep customer orientation, strong product knowledge & understanding of business scenarios, selected to work with COO on APAC Sales initiatives
• Critical contributions in internal initiatives