Oct 2022 – Apr 2024 · 1 yr 6 mos · United States · Remote

• Core AI

Feb 2021 – Oct 2022 · 1 yr 8 mos · Needham, Massachusetts, United States

• Global market product development and management
• Translate product strategy into detailed requirements (PRD), user stories, and prototypes
• Shipped software features
• Feature delivery, prioritization and tradeoff
• Launched successful product by working with a team including engineering, designers, compliance, legal and marketing with hardware and software included by overseeing both technical and marketing sides
• Product roadmap and product vision
• User research, competitor studies and defining short and long-term features
• Internal user testing and user experimentation
• Within Agile development, prioritized and planned builds and sprints with hardware and software project managers in JIRA, as well as communicating progress and next steps within cross-functional team
• Communicated key trends in lab and user testing, and issue action items to secure a safety launch
• Day-by-day timeline, resources plan and product launch readiness tracker
• Cost analysis, cost control and collaborating with engineers to identify facilitation, design, feature, and operational cost opportunities and track through to execution
• Defined and monitored product metrics (KPIs) through testings
• Go-to-market (GTM) Strategy with a 4.5 star rating product
• Ensured product packaging and collaterals delivery by working closely with marketing, design, and legal team to set up marketing strategies and overseeing through execution
• Customer Excellence and Customer Support: Owned product troubleshooting and "FAQs" to support a 5-star consumer experience
• Customer sentiment analysis
• Advertising claims
• UI/UX
• Verbal and written communication skills
• Analytical and quantitative skills
• Identify and mitigate enterprise risk

Jun 2020 – Feb 2021 · 8 mos · Needham, Massachusetts, United States

• Works in Robtics Operations and Analytics team
• Analyzed robot running data with SQL, python and created dashboards with Domo (Data Visualization tool) to present key metrics to help executives and engineers understand consumer habits and robot performance
• Performed exploratory segmentation analysis on 1.3TB data, including 400k robots with different software sprints in the field to report sprint performance and user engagement decide on sprint release
• A/B tests with Python on robot software performance validation
• Introduced predictive analytics
• Data Science/ Artificial Intelligence/ Machine Learning
• Data Engineering: Built ETL pipeline

Jul 2019 – Dec 2019 · 5 mos · Needham, Massachusetts, United States

• Worked in Engineering Operations team.
• Daily work included implementing PLM system, data analysis, data visualization, product development, ECN documentation, testing, etc.
• Collaborated with 3 seniors to introduce JIRA into SharkNinja within 4 months affecting ~2k employees, including hosting 10+ workshops, recording 7 internal training videos and reporting to leadership team weekly
• Elicited business requirements by interviewing engineers and generated "PLM System Metrics" dashboards with real-time system data in Domo (Business Intelligence tool), saving teams 4 hours per week
• Chaired Project OneCAD (selected a unifying company-wide CAD tools) to support executives’ purchasing decision by researching performance usability and financial factors

Jun 2018 – Aug 2018 · 2 mos

• Developed branch’s first ad-hoc "email marketing dashboard" using Tableau to replace previous manual Excel analysis method, saving analysts 3 hours per day
• Studied relationship between landing pages and bounce rates using Google Analytics data and proposed improvements such as further developing product information and suspending key words to enhance customer experience, decreasing bounce rate by 20%
• Worked with SEO team using MySQL and Tableau to increase conversion rate by 15% by analyzing and presenting traffic behavior metrics such as CTR, Bounce rate, page views, etc.

May 2017 – Aug 2017 · 3 mos

• Sinopec Limited's parent, Sinopec Group, is the world's largest oil refining, gas and petrochemical conglomerate, headquartered in Chaoyang District, Beijing. Sinopec's business includes oil and gas exploration, refining, and marketing; production and sales of petrochemicals, chemical fibers, chemical fertilizers, and other chemical products; storage and pipeline transportation of crude oil and natural gas; import, export and import/export agency business of crude oil, natural gas, refined oil products, petrochemicals, and other chemicals.
• Managed documentation of hardware suppliers’ activities using Excel and facilitated communications with 20+ vendors
• Condensed complex fuel consumption datasets into understandable observations using python ("matplotlib"), built dataflows using ETL function, and created Tableau interactive “Project Comparison” dashboards for managers
• Typical workload consisted of managing 4-5 projects simultaneously, including tracking vehicles status, managing service contracts, communicating technical and financial needs with customers, and analyzing growth rate
• Wrote weekly summary and present financial results and outlooks to department heads weekly