Melanie Marcus

CEO

Washington, DC, United States34 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in healthcare marketing leadership.
  • Expert in transforming customer experience strategies.
  • Strong background in product management and marketing.
Stackforce AI infers this person is a Healthcare Marketing Executive with expertise in strategic product management and customer experience.

Contact

Skills

Core Skills

HealthcareCustomer Experience ImprovementStrategic MarketingThought LeadershipIntegrated MarketingProgram ManagementProduct ManagementMarketingStrategic Planning

Other Skills

Bundled Payment SolutionsBusiness PlanningBusiness Process ImprovementCompetitive AnalysisContent MarketingCross-functional Team LeadershipEvent ManagementFinancial PlanningGo-to-market StrategiesGo-to-market StrategyHealthcare Information Technology (HIT)LeadershipManaged CareManagementMarket Research

About

Senior healthcare marketing, customer experience and strategy executive. Creative and visionary leader with a passion for building teams who deliver growth through innovations in brand, thought leadership, lead generation, sales enablement and customer engagement.

Experience

Surescripts

2 roles

Chief Marketing & Customer Experience Officer

Jul 2023Present · 2 yrs 8 mos

  • Lead marketing, customer experience improvement, account management and support teams. Responsible for our go-to-market and customer experience.
HealthcareCustomer Experience ImprovementGo-to-market Strategy

Chief Marketing Officer

Mar 2017Jul 2023 · 6 yrs 4 mos

  • Lead marketing and customer improvement experience functions, reporting directly to the CEO. Responsible for transforming our go-to-market strategy and customer experience to position Surescripts for growth.
HealthcareCustomer Experience ImprovementGo-to-market Strategy

Chief

Founding Member, Chief DC

May 2021Jul 2023 · 2 yrs 2 mos

  • Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

Mckesson health solutions

3 roles

VP Strategic Marketing

Jan 2013Feb 2017 · 4 yrs 1 mo · Newton, MA

  • Lead marketing for growing business unit within McKesson Technology, reporting directly to the president. Partner with strategist to develop strategic plan and lead associated go to market strategies across three major solution areas in the payer and hospital markets: Decision Management, Network/Financial Management and RelayHealth Financial.
  • Built marketing team – restructuring, hiring, integrating and training.
  • Developed and delivered “voice of customer” marketing platform.
  • Leading industrial strength thought leadership program to drive results for solution sales team.
  • Transitioning team to content marketing/social media focus with heavy emphasis on measuring results.
  • Delivered 100% participation in Employee Satisfaction Survey and high employee engagement.
  • Lead MHS’s Strategic Advisory Council.
  • Recently led team through five month planning process that culminated with successful delivery of 4 major sales meetings, 2 major industry events, 9 product launches, a major industry study and our strategic plan in a 6 week period.
Strategic MarketingThought LeadershipGo-to-market Strategies

Vice President, Emerging Solutions & Marketing

Jan 2011Jan 2012 · 1 yr

  • Led upstream and downstream marketing including the development and release to market of our Episodes of Care/Bundled Payment solution.
MarketingProduct LaunchBundled Payment SolutionsProduct Management

Vice President, Strategic Marketing, MHS Products

Jan 2008Jan 2011 · 3 yrs

  • Led packaging, positioning and go-to-market strategies for all McKesson Health Solutions products including care management workflow, InterQual, Advanced Diagnostics Management and payment management solutions.
Product ManagementGo-to-market Strategies

Mckesson health it

Progressively expansive roles...

Jan 1996Jan 2008 · 12 yrs · Sacramento, CA; Cambridge, MA; Newton, MA

  • Interim Medical Management Solutions Leader (McKesson Health Solutions) - Led product management in initial development stages for new analytics solution in partnership with IBM.
  • Associate Vice President, Strategic Marketing (McKesson Health Solutions) - Developed and managed “life cycle of a launch” approach to launching a major new product line with an early focus on thought leadership.
  • Director, Strategic Marketing; Director, Product Marketing – Developed business plans to obtain corporate investment, initiated competitive tracking system for over 150 competitors, managed ROI study, jump-started PR strategy, established pricing policy and process and created sales training approach including toolkits, flash demos and newsletter.
  • Director, CCMS Product Management -Managed McKesson’s care management workflow automation software. Set vision for new product development including web application module; built department from one to four product managers and established product line executive committee to oversee major product line decision-making.
  • Product Marketing Manager, CCMS - Strategically positioned and promoted McKesson’s care management workflow automation software and helped set strategic direction for releases; developed sales tools and training, monitored market/competition, developed pricing strategies.
  • Senior Client Consultant, Access Health/Informed Access (acquired by HBOC and then McKesson) Managed four New England health plan nurse triage and disease management clients. Engaged in strategic planning with clients and retained high profile but “at-risk” contract with a price increase.
  • Senior Product Manager, Disease Management, Access Health (acquired Informed Access), Sacramento, CA -Championed development and maintenance for maternity and cardiac management programs, a health counseling service, an audio-health library program and an illness/condition assessment program.
Product MarketingGo-to-market StrategiesProduct Management

Sutter health

2 roles

Pacific Region Marketing Manager

Promoted

Jan 1995Jan 1996 · 1 yr · Sacramento, CA

  • Led marketing and business planning processes for six hospitals and two medical foundations. Created and implemented the first-ever integrated regional marketing planning process and led development of $250,000 region-wide positioning campaign. Directed implementation of physician referral and nurse information services across region. Consulted with affiliate management regarding marketing strategy issues. Developed business plan to triple volume in a hospital-based home health agency.
Product ManagementStrategic Marketing

Strategy Support Associate

Jan 1994Jan 1994 · 0 mo · Sacraento, CA

  • Developed business plans, managed physician need/supply analysis, wrote environmental assessments for six market areas to support strategic planning initiatives and led large-scale employer profiling research project. Planned regionalized design for integrated marketing and planning functions in two of Sutter’s regions.
MarketingBusiness Planning

Mount auburn hospital

Planning & Marketing Associate

Jan 1992Jan 1994 · 2 yrs · Cambridge, MA

  • Led teams in development of business, space and financial plans for large ambulatory care center. Conducted market analyses for multi-specialty group practice and two hospital acquisitions. Managed market research projects and initiated/supervised MBA student project to develop a competitive intelligence system.
Business PlanningMarket ResearchStrategic Planning

Ropes & gray llp

Health Law Paralegal

Jan 1988Jan 1990 · 2 yrs · Boston, MA

  • Conducted legal research; assisted with corporate financings and litigation matters.
Market ResearchFinancial PlanningStrategic Planning

Education

Questrom School of Business, Boston University

MBA — Public Administration

Jan 1990Jan 1992

Bowdoin College

BA — Math & Government

Jan 1984Jan 1988

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