Oct 2021 – May 2024 · 2 yrs 7 mos · Pune, Maharashtra, India

• IBM Consulting
• Strategy consulting for Platform Transformation, Process Transformation, CX Transformation, and ESG
• Driving AI/GenAI pilot deployments for ISA (India & South Asia) market using IBM watsonx infrastructure
• Practicing IBM Garage through Enterprise Design Thinking, Value orchestration, Impediments management, Garage governance, and VOTE framework offering speed-to-value at Enterprise scale
• Running client workshops offering business prioritization, opportunity framing, and solution mapping.
• Serving F500 companies in domains like Automotive (USD 80B+), Renewables (USD 140B+), Aviation, and EdTech etc.
• M&A evaluation for IBM ventures, Bootcamps for IBM GCCs

Oct 2014 – Sep 2021 · 6 yrs 11 mos · Pune, Maharashtra, India

• PM Strategy
• Established Product Management and Design at Excellarate (acquired by Encora); dozen strong PMs with talent from premier B-Schools, IIT/IIMs
• Defined Productization Process from scratch
• Managing PM team who drives multiple products using the latest Tech Stacks
• Delivered compliant products with various standards like HIPAA, HL7, 21CFRPart11, GDPR, CCPA, and WCAG
• Driving “Customer Centric Thinking” initiative (User touchpoints & Omni-channel maturity)
• Using Triangulation (“What”- Analytics; “Why”- Contextual Inquiry; “How”- Heatmaps) for actionable insights
• Market Research (Size, Competitive Research, Validation, Product-Market Fitment)
• UX Strategy
• Established from scratch Design Studio generating new USD 2M/annum revenue stream.
• Built a solid team comprising 15+ Researchers & Designers from NID, JJ School, IITs, Srishti, etc.
• Defined Design process; successfully delivered 40+ products across Mobile, Tablet, Browser interfaces, which are implemented using HTML5, Mobile Native (iOS, Android), Hybrid, RWD, and PWA technologies.
• Shipped Design System with 35+ reusable UI Components for one of the largest retail pharma platforms in the US; leading to significant savings; helping 100+ Developers.
• Drove 40+ products offering immersive "Product Experience" with PM+UX blending
• Measuring ROI on UX; correlating Product Usage Metrics with Business KPIs
• Product & Design Lifecycle:
• User Research (Validated Personas, Moderated Interviews, Search Log Analysis, Support Ticket Trends, etc.)
• Personas, Task flows, User Journey Map (Miro)
• Product Overhaul (Heuristics, Usage Analytics, IA Transformation, Biz KPIs)
• Wireframe to High-Fidelity Design (Sketch+InVision, Figma, Adobe XD)
• User Behavior Analysis (HotJar)
• A/B Testing (Optimizely)
• Making Data Guided decisions (Google Analytics, MixPanel)
• Visual (VD) & Interaction (IxD) Design serving all form factors
• Quant & Qual Usability Testing etc.

Oct 2012 – Sep 2014 · 1 yr 11 mos · Pune, Maharashtra, India

• Google Chrome Office
• Requirements management and roadmap for next-gen native HTML 5 Office Suite on Google Chrome OS and browser.
• Responsible for Product ownership and collaboration with Google London/NYC teams
• Performance optimization, Technology evangelism, and integration strategy
• CloudOn iPad App [Acquired by Dropbox]
• #1 App in US Apple AppStore in productivity category (Nov 2014).
• Secured Top #5 LibreOffice contributor slot; focus on File Interoperability, stability, and performance.
• Product Advisory Council for collaboration & product positioning.
• Innovation Initiatives
• Supported projects like self-driving SmartRover (Powered by Arduino board), Pune Plumbers (Real-time On-Field Staff Management Solution), AR Powered Apps (Games, Safety Solutions) etc.
• Established and SPS (Sales-PreSales) Weekly Meetings for Business Development; ran it over 2+ years, Operationalised DH (Designers' Hangout) for cross-pollination among UX Designers.
• Member of Excellarate Marketing Advisory Board

Apr 2010 – Sep 2012 · 2 yrs 5 mos · Pune, Maharashtra, India

• Connect by Quickoffice [Acquired by Google]
• Winner of "CTIA Wireless 2012" Best App.
• Instrumental in "design to launch" phases of NextGen multi-platform collaboration product "Connect by Quickoffice".
• Competitive/market analysis spanning 60+ enterprise/consumer productivity solutions.
• End-to-end productization (MVP, PRDs, User persona, workflows, user notifications, platform/device matrix.) and Product ownership.
• Business Analytics (Key Metrics, 40+ Biz Reports, Executive Dashboard, Data Model)
• Exposure to monetization and deployment (In-app purchase, product compliance, support SLAs, cross-platform payment processing and cross-sell strategy).
• Quickoffice for Google Apps for Android Business
• Managed strategy to delivery with 3 Product Owners working with 50+ engineers over 1 year based off St. Petersburg
• Product customization for key release channels - Google Apps, OEMs, and Google Play Store.
• Integration with Google infrastructure services like GDrive

Jul 2007 – Mar 2010 · 2 yrs 8 mos · Pune, Maharashtra, India

• Amdocs Management Console (AMC)
• Complete Product ownership. (PRDs, Release/Sprint planning, Use cases)
• Achieved 40% increase in product budget through enhanced positioning in foundation portfolio.
• Technology product management: Defined 'Open Architecture' offering enhanced monitoring dashboard, improved product integration and enhanced security
• Established and operated ‘Amdocs Open Innovation Labs’ in premier academic establishments. Designed and conducted orientation for aspiring Product Managers.
• Conceptualized and built functional prototype of 'Predictive Alerts' analyzing real-time data to predict system/application failure to improve ‘up time’; recognised by Amdocs Innovation Board and key customers.
• SOX Compliance review, AppScan (functional) & FortifyScan (code) to fix security vulnerabilities (Cross-site Scripting, URL tampering, SQL & command Injection, CSRF).
• Amdocs CRM (Clarify)
• Complete ownership of CRM Foundation - Product Ownership, Strategy and Roadmap
• Handled product customisation requests for Europe
• Database and Infrastructure migration,
• Compliance certifications for security, eTOM, ITIL, IPv6 etc

Jul 2005 – Jun 2007 · 1 yr 11 mos · Pune, Maharashtra, India

• Veritas Backup Reporter (VBR)
• Owned clustering of VBR mgmt server and VBR agent for critical deployments in data center achieved with multi-vendor HA solutions like Veritas Cluster Server, Microsoft Cluster, Sun Cluster.
• Product licensing enforcement - key layout, encryption, node lock key generation, middle ware integration with licensing infrastructure, feature control, customer upgrade, test cases.
• Technical Product Management, competitive product analysis, customer deployments.

Dec 2003 – Jun 2005 · 1 yr 6 mos · Pune, Maharashtra, India

• Veritas Backup Reporter (VBR)
• Designed and developed new tabular reporting component; supporting sorting, pagination, caching, generic objects, complex object sorting etc. Filed an IDF (pre-patent procedure) draft.
• Contribution to UI development, performance profiling, tech trend adoption with AJAX, Portlets, Java 5, Struts 2.x etc.
• End-to-end SDLC exposure including MRD, FDD, Legal compliance, documentation, hotfixes, upgrade/migration support, critical escalations, demo to partners.
• Active contributions for 3+ years IIT campus recruitment, TechForum, SharedUI Forum, Cutting Edge conference.

Mar 2003 – Nov 2003 · 8 mos · Bengaluru, Karnataka, India

• Oracle Enterprise Manager
• Enhancements in Oracle Enterprise Manager (OEM) in host management - monitor various files, processes and log files on the target host machine.
• Design and development of the Log File Alerts mechanism module.
• Used pattern matching mechanism to implement multi-level alert management module; including tracking and clearing.
• Evaluated JMX support for enhanced monitoring.

Mar 2000 – Feb 2003 · 2 yrs 11 mos · Pune, Maharashtra, India

• SmartArchive
• Design & development for product (NewsML based multi-lingual archival and retrieval)
• Supported deployments at media houses like ET Greece, Malayalam Manorama, Sakal, Lokmat.
• Ownership of Librarian, Database communication, mailing modules
• Server configuration/management (Application, Web, DB)
• Documentation and onsite customer support
• Ephotocorp.com
• E2E Design and development of first version of (B2C e-commerce site for high resolution pictures)
• Shopping cart, Light Box interfaces, personalized User Account Services
• Online shopping experience with payment gateway integration
• Performance tuning

Jan 1999 – Mar 2000 · 1 yr 2 mos · Pune, Maharashtra, India

• Development of tourist agency portal (tour package details, combinations, customization)
• Testing of Tour preview, booking, status, account management.