Ramya Parashar

CEO

Bengaluru, Karnataka, India23 yrs experience

Highly Stable

Key Highlights

Proven track record in driving transformative change.
Expert in managing complex business and technology teams.
Champion for operational excellence and innovation.

Stackforce AI infers this person is a SaaS executive with expertise in operational strategy and team leadership.

Contact

ramya.parash@gmail.com LinkedIn

Skills

Core Skills

StrategyOperational ExcellenceIt StrategyOperations ManagementProgram Management

Other Skills

Agile PracticesAnalyticsAutomationCRMClient Relationship ManagementCustomer SatisfactionERPImplementation of ITIL methodologiesMonitoringOn boarding & Off boarding process implementationPeople ManagementPerformance MetricsProcess ImprovementRewards and Recognition policiesService Delivery Management

About

Executive Leader who is curious of problem solving and driving Transformative change for organizations and managing complex business and technology teams. Scaling both early-stage and established companies. Strategic IT Executive and champion for change with reputation for leading through ambiguity , putting People first and maximizing cutting edge technologies through right vision ; proponent of disruptive innovation and execution Specialties: Analytics, People Management, People growth, Vendor Management, Client Relationship Management, Service Delivery Management, Account Management, Service Desk, Product Support, Program / Project Management, Transition Management, Process Improvement, Implementation of ITIL methodologies, Design of individual and Business Unit goals, On boarding & Off boarding process implementation / improvisation, Monitoring, Training, Rewards and Recognition policies

Experience

Miq

4 roles

India Commercial Advisory Board Member

Jul 2025 – Present · 8 mos

Exec Board Member

Nov 2022 – Present · 3 yrs 4 mos

Ops Board Member

Jul 2021 – Present · 4 yrs 8 mos

Chief Operating Officer - COO

Apr 2020 – Present · 5 yrs 11 mos

Build Strategy
Holistic end to end understanding and delivery of operating model results by cross functional teams - DnA, Tech, PDS, Product, Finance and Talent/ HR
Drive commercial output through CoE for wider global business functions
Automation, optimisation and scalability of systems, processes and people practices to improve efficiency and drive lean operations
Deliver Results
Formulating MiQs CoE structure, processes and frameworks for scalable long term delivery within and across functions to meet business growth objectives
Recognise the role of Technology function and articulating the value it provides and help take the team to new levels of productivity and innovation
Constantly assessing operational challenge and drive changes to personnel, processes, methodologies and tools
Followership
Inspiring talent across various functions to drive operational excellence and profitability through learning and growth mindset
Developer of people, mentor and coach
Lead and Guide
Managing developing and coaching leadership teams, creating alignment of vision, strategy and goals, while supporting delivery of core objectives tied to growth
Managing DnA, Global BI, Finance, Talent/ HR, PMO, Trading functions supporting delivery of commercial charter
Finance and Operations
Managing 100+ teams
Overseeing multi-mil $ P&L
Analysing activities, costs, operations and forecast to determine departments progress towards MiQs growth objectives
Delivery of Board information with quarterly forecasts and management accounts

StrategyOperational ExcellenceAutomationProcess ImprovementTeam Management

People business consulting

Advisor

Jul 2022 – Present · 3 yrs 8 mos · India

The initiative aims to assess, develop, and recognise ‘Companies with Great Managers’ and ‘Great Managers’ across the country

Jcpenney

Head Information Technology and Operations

Sep 2018 – Apr 2020 · 1 yr 7 mos · Bengaluru Area, India

Maintaining very high customer satisfaction and a consistently great work experience
Recognize inefficiency and drive process improvements to enhance the productivity
Working with Engineering teams to plan for the support of new and services
Constantly raising the bar in team performance and customer service
Hire, develop and maintain great talent
Providing thought leadership in IT strategy, operations, cost optimizations, innovation and efficiency improvement
Communicating successes supported by metrics and KPIs illustrating the business value of Technology Operations & Support

Fireeye, inc.

3 roles

Director, Business Applications and Site Leader

Dec 2013 – May 2018 · 4 yrs 5 mos

WiTS India - https://www.fireeye.com/blog/executive-perspective/2017/03/celebrating_our_lead.html
Setup the India IT pilot team with Infrastructure and Applications support
Being one of the early members of FireEye in India, Strategized and built the End to End setup of the India Support Center
Managed and devised new innovative strategies, run books, knowledge base, interacting routinely with engineers, developers, stakeholders, customers and partners, delivering software support
Led department wide Program Management, Metrics Dashboard, Performance Indicator Synopsis, Quality/Customer Advocacy and improved software stability through Agile practice, standardization and optimization
Brought operations discipline into organization that lacked systems and processes by introducing SDLC, Quarterly Training Program, Code review, Automation of manual tasks, Performance Balanced Scorecards, closure of product & training gaps linked to customer success, and alignment across all functional areas that support revenue, customer and partner experience and business unit success
Lead a high-level planning/implementation/operations team providing 24/7 operations support
Building, Coaching, Mentoring and leading a global organization geographically distributed, while monitoring resource capacity and expenses tightly
Continue to be the liaison between Executive leadership and operations teams, delivering excellence of service support for Customers, Partners, Sales, R&D and Security (InfoSec) teams
Instrumental in driving innovation and transformation for Support Efficiency by Automation and Enhanced Self- Service Capabilities for Customers
Defined the Goals of the Support Teams in alignment with the Goals of the Global Support Department and determined the KPIs for the Support Team in order to meet/ exceed the Target goals