Aug 2022 – Dec 2024 · 2 yrs 4 mos

Jul 2021 – Jul 2022 · 1 yr · Pune, Maharashtra, India

• In my role as a Product Manager at Verificient Technologies, I focused on transforming and elevating online proctoring solutions, ensuring robust, scalable, and user-friendly systems that met the needs of educational institutions and improved the test-taking experience. Key achievements include:
• Proctoring Solution Enhancements: Led impactful upgrades to our proctoring platform, including support for multilingual localization, streamlined online payments, and a configurable dashboard for institutions. These enhancements drove significant adoption, onboarding 27 new universities and generating USD 6.4 million in revenue growth.
• Mobile Application Development: Built a mobile application from the ground up, enhancing the user experience for test-takers. The app allowed students to scan and upload test documents easily and enforced restricted mobile usage during exams, optimizing both convenience and security.
• AI/ML-Powered Exam Integrity: Leveraged AI/ML models based on computer vision to strengthen exam integrity, enabling a comprehensive and secure evaluation process for high-stakes exams. This technology empowered universities to maintain fairness and accuracy in their assessments.

Aug 2018 – Jun 2021 · 2 yrs 10 mos · Pune Area, India

• As a Technology Consultant at Allscripts Healthcare Solutions, I partnered with large enterprise clients to drive operational excellence and ensure optimal performance for critical healthcare applications. My role involved strategic database management, cross-functional product development, and client-focused technical reviews that enhanced both product effectiveness and customer satisfaction. Key highlights include:
• SQL Database Optimization: Ensured robust maintenance and optimization of SQL databases for two major healthcare applications, delivering consistent data integrity and high performance to support seamless client operations.
• Business Continuity Product Development: Collaborated with diverse teams to design and deploy a custom business continuity solution, which was implemented across over 400 professional suite clients and generated an additional USD 15 million in annual revenue.
• Client Engagement & Strategic Reviews: Conducted quarterly technical reviews with clients to evaluate technology investments, align on strategic goals, and review service metrics. Presented actionable performance analyses and future enhancement plans, reinforcing client trust and fostering long-term relationships.

Jun 2016 – Jan 2018 · 1 yr 7 mos

• As a Client Success Specialist at Tech Mahindra, I was dedicated to enhancing customer satisfaction, driving revenue growth, and building strong client relationships through targeted retention and engagement strategies. My key achievements include:
• Customer Retention & Satisfaction: Developed and implemented targeted retention strategies, resulting in a 14% monthly reduction in customer churn and an increase in Net Promoter Score (NPS), solidifying customer loyalty and satisfaction.
• Revenue Growth through Cross-Selling: Achieved a 5% monthly increase in cross-sell revenue by identifying client needs and presenting value-added solutions. Additionally, I facilitated the flow of customer feedback to product and business teams, helping drive meaningful product and service improvements.
• With a proactive approach to customer success and a focus on aligning client needs with business objectives, I contributed to strengthening Tech Mahindra’s reputation for customer-centric service.

Jun 2013 – Dec 2013 · 6 mos · Gurugram, Haryana, India · On-site

• Business Development Intern