Jan 2014 – Jan 2016 · 2 yrs · Redmond, Washington, United States

• Facilitated client engagement activities, overseeing risk evaluation, revenue and profitability management, and customer satisfaction of the Global Product engineering and services portfolio.
• Proactively established and cultivated relationships with existing senior business clients, identifying needs and providing solutions and consultative support that resulted in long-term client loyalty and engagement.
• Hired, onboarded, and managed more than 250 engineers for both onshore and offshore roles for offices around the world, including teams in Redmond and Fargo in the U.S. as well as units in India and Ireland.
• Assumed responsibility for the management of client relationships, leveraging a partnership with Microsoft to negotiate contracts that provide beneficial solutions at competitive market prices.
• Analyzed customer and internal priorities and developed strategies to navigate regulatory, industry, and competitive roadblocks in an effort to deliver value to all key stakeholders.
• Selected by management to recruit, develop, and lead a team of program and product managers tasked with promoting Engineering and Research & Development within enterprise accounts, directly resulting in the signing of two major contracts providing Office365 and Azure cloud capabilities.
• Coordinated directly with key client representatives to negotiate and facilitate a large-scale Transition Sign-off consisting of 26 Tracks with more than 124 applications and built a three-stage transition wave plan and process adherence.
• Applied financial analysis insights to drive a data-driven approach to identifying new business opportunities and navigating long-term implications in accordance with organizational goals and visions for growth.

Jan 2011 – Jan 2014 · 3 yrs · Redmond, Washington, United States

Jan 2006 – Jan 2011 · 5 yrs · Redmond, Washington, United States