Kumar Vineet — Operations Associate

I am a skilled business/data analyst and Project Management Professional with over 18 years of experience in the IT and BPO industries. A PGD in Data Science and Business Analytics, a bachelor's degree in business management from the National Institute of Business Management, and a Diploma in Electronics and Telecommunication Engineering from Rajasthan Vidyapeeth University. I completed a variety of certifications and trainings to improve my technical and functional competencies, as detailed in my resume. I am an expert in Project Management from start to finish, Business Analytics, Data Analytics and Reporting, Process Excellence, Workforce Management, Strategic Planning, and Team Management. Have extensive hands-on expertise in the preparation of various reports and Dashboards for Operations and other cross functional departments. In difficult situations, I have successfully completed many analytical and process improvement projects while cooperating with important corporate stakeholders. My understanding of taking on key leadership skills has led me to be a proactive, solutions-minded individual with superior judgment and decision-making abilities. One of my strongest points is my self-motivation which allows me to perform well under challenging environments.

Stackforce AI infers this person is a seasoned professional in Workforce Management and Data Analytics within the BPO and IT sectors.

Location: Delhi, India

Experience: 18 yrs

Skills

Workforce Management
Service Delivery
Analytics
Data Analytics
Business Intelligence

Career Highlights

18 years of experience in IT and BPO industries.
Expert in Project Management and Business Analytics.
Proven track record in process improvement projects.

Work Experience

Quinte Financial Technologies

Service Delivery Leader - Operations & WFM (1 yr 7 mos)

Senior Manager - WFM_MIS & Analytics (2 yrs 8 mos)

Virtual Employee Pvt. Ltd.

Data Scientist / Lead -Data Analytics (1 yr)

Resideo

Process Lead - Analytics & CWFM ( Honeywell Resideo ) (1 yr 10 mos)

Honeywell

Process Lead - Central Workforce Management ( CWFM ) (3 yrs 5 mos)

Specialist - Central Work Force Management-(CWFM) (2 yrs 6 mos)

Lead Technical Support Assistant/Specialist (2 yrs 11 mos)

IBM Global Process Services

Tech support (2 yrs)

Education

Post Graduate Diploma at IIBM Institute of Business Management

Bachelor in Business Managemet at NIBM Institute

Diploma - Electronics and Telecommunication Engineering at Janardan Rai Nagar Rajasthan Vidyapeeth University

Kumar Vineet

Operations Associate

Delhi, India18 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

18 years of experience in IT and BPO industries.
Expert in Project Management and Business Analytics.
Proven track record in process improvement projects.

Stackforce AI infers this person is a seasoned professional in Workforce Management and Data Analytics within the BPO and IT sectors.

Contact

Skills

Core Skills

Workforce ManagementService DeliveryAnalyticsData AnalyticsBusiness Intelligence

Other Skills

Analytical SkillsAudit CallsAvaya CMSAvaya Communication ManagerBillingBusiness DevelopmentBusiness Intelligence ToolsBusiness Process Outsourcing (BPO)Capacity PlanningCertified NICE IEX R6 WFM professional (Certificate Holder)Cloud ComputingCommunicationCustomer Relationship Management (CRM)Dashboard PublishingData Analysis

About

Experience

Quinte financial technologies

2 roles

Service Delivery Leader - Operations & WFM

Promoted

Aug 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting for U.S, Gurugram and Chennai Business units.
 Responsible for Billing, Invoicing for all Projects
 Monthly HC reconciliation for Billable / Buffer resource.
 Checking on overall Shrinkage/attrition for all projects.
 Build Plans and responsible for employee engagement activities.
 Monthly Audit of OT and EXM for projects.
 Build strategies to meet near term and future staffing requirements and also meet the budget goals of the business.
 Daily Monitor all required KPIs effectively to ensure they meet their targets.
 Manage MIS team with process metrics and reports.
 Managing Analytics team for analytics related to process and backend activities.
 Drive reliability and ongoing improvement through collaboration and process transparency.
 Track and Manage the P&L for aligned portfolio for all Business Units.
 Support/drive transitioning of new clients.
 Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services
 Work on creating a pipeline of resources to cater to growth in existing accounts as well as new on-boarding new clients.

Capacity PlanningSchedulingForecastingReal Time ManagementReportingBilling+6

Senior Manager - WFM_MIS & Analytics

Dec 2021 – Aug 2024 · 2 yrs 8 mos · Gurugram, Haryana, India · On-site

Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting for U.S, Gurugram and Chennai Business units.
 Build strategies to meet near term and future staffing requirements and also meet the budget goals of the business.
 Daily Monitor all required KPIs effectively to ensure they meet their targets.
 Manage MIS team with process metrics and reports.
 Managing Analytics team for analytics related to process and backend activities.
 Drive reliability and ongoing improvement through collaboration and process transparency.
 Track and Manage the P&L for aligned portfolio for all Business Units.
 Support/drive transitioning of new clients.
 Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services
 Work on creating a pipeline of resources to cater to growth in existing accounts as well as new on-boarding new clients.

Capacity PlanningSchedulingForecastingReal Time ManagementReportingKPI Monitoring+3

Virtual employee pvt. ltd.

Data Scientist / Lead -Data Analytics

Dec 2020 – Dec 2021 · 1 yr · Noida, Uttar Pradesh, India

Deployment Project of Workpuls employee monitoring tool and publishing dashboards and Analytics
Using Tableau and Power BI, doing 5S on Activ Trak employee monitoring software.
 Preparing Daily, Weekly, Monthly Dashboards and performing Analytics using Tableau. Giving insight
to VP and HR using power BI to connect and pull data and prepare dashboard from MS Dynamics CRM.
 Taking Technical round and hiring new Data Analyst for different domains within Organization.

Data AnalyticsTableauPower BIDashboard PublishingEmployee MonitoringBusiness Intelligence

Resideo

Process Lead - Analytics & CWFM ( Honeywell Resideo )

Oct 2018 – Aug 2020 · 1 yr 10 mos · Gurgaon, Haryana, India

 Handled the Work flow, Analytics and MIS Reporting profiles for Resideo India and US. As a Project Lead – WFM I am responsible for Forecasting, Scheduling, Break management, Intra-day Adjustments, and Adherence etc. of the process. Need to do Real-time monitoring and Analysis to check SL for the process.
 Responsible for Metric Reports like Daily Reports, Weekly Reports, Monthly Reports, Schedule Adherence Reports etc. which are client based reports and are published to clients with detailed Analytics.
 Aligned with HR team to provide Analytical support and other HR activities like AOP planning, attrition data, hiring data and SBU wise employee data analysis.
 Monthly Operations Review (MOR) and Skip meets with Sr. Director.
 Providing inputs and creating Executive Dashboards for monthly and Annual Business Reviews.

Workflow ManagementAnalyticsMIS ReportingForecastingSchedulingWorkforce Management

Honeywell

3 roles

Process Lead - Central Workforce Management ( CWFM )

Promoted

Apr 2015 – Sep 2018 · 3 yrs 5 mos

Data analytics using Python, R and tableau. M.I.S Reporting, Managing the workforce to meet the Service Level of the Process etc
Currently using NICE IEX WFM platform.working on modules like Forecasting, scheduling,Break Management,RTA,TOM etc

Data AnalyticsPythonRTableauMIS ReportingWorkforce Management