Tamajit Mukherjee

Co-Founder

Bengaluru, Karnataka, India9 yrs 3 mos experience

Key Highlights

Led product initiatives achieving 5% lift in customer transactions.
Successfully launched multiple high-impact subscription and loyalty programs.
Managed cross-functional teams across multiple countries.

Stackforce AI infers this person is a Senior Product Manager with expertise in Fintech and SaaS industries.

Contact

Skills

Core Skills

Product ManagementProduct StrategyBusiness AnalysisBusiness StrategyUser Experience (ux)Business DevelopmentOperations Management

Other Skills

Analytical SkillsAnalyticsApp Store OptimizationBusiness Process ImprovementCleverTapCommissioningConsumer ProductsConsumer TechCross-functional Team LeadershipCustomer Relationship Management (CRM)Data AnalyticsData-driven Decision MakingEarly-stage StartupsEngineeringEntrepreneurship

About

With more than 10 years of work experience in Fintech and Transportation domains, I am a Senior Product Manager at Porter, a leading online platform for logistics and transportation in India. I graduated from the Indian Institute of Technology (BHU), Varanasi with a First Class Honours in 2013. At Porter, I lead the Retention charter, which is responsible for engineering growth in Transactions per Customer and Retention metrics through product initiatives. I have successfully launched Porter's flagship subscription program called Porter Gold, and its loyalty program called Porter Rewards, achieving a remarkable 5% lift in Transactions per Customer on a huge base of approximately 4 million monthly trips and INR 200 Crore+ MRR in 3 quarters. I have also set up the company-wide process of continuous product discovery via user research, and utilised user feedback loops for continuous product development. I have enjoyed working with stellar teams across India, Indonesia, and Singapore, and mentoring and coaching my reportees to help them become better product managers. I am passionate about solving user pain points and creating value for the organisation.

Experience

9 yrs 3 mos

Total Experience

1 yr 10 mos

Average Tenure

Current Experience

Porter

Senior Product Manager

Sep 2022 – Nov 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

As a Senior Product Manager in Porter, I lead the Retention charter which is responsible for engineering growth in Transactions per Customer and Retention metrics through product initiatives. Key outcomes in the present role till now are:
1. Led the team in setting up the Product strategy and then developing Porter's flagship subscription program called Porter Gold as well as its loyalty program called Porter Rewards from the scratch.
2. Achieved a remarkable 5% lift in Transactions per Customer (TPC) on a huge base of approx 4 Million monthly trips and INR 200 Crore+ MRR in 3 quarters through above initiatives.
3. Led the cross-functional team responsible for Product discovery of a premium membership program offering a high value bundled offering for our top tier customers (similar to Prime membership).
4. Led the overhaul and implementation of Payment Router (Juspay) for adding money to Porter Wallet, leading to increase in Success Rates by 15% .

Product RequirementsProduct Road MappingUser ResearchProduct AnalyticsProduct ManagementProduct Strategy

Niyo solutions inc.

Senior Product Manager

Aug 2021 – Aug 2022 · 1 yr · Bengaluru, Karnataka, India · Remote

As a Product Manager at Niyo, my primary responsibility was to increase High Value Customers (HVC) for NiyoX, its flagship consumer neobanking product targeted at young professionals. Key outcomes in this role were:
1. Analyzed past cohorts of High Value Customers (HVC) to identify internal as well as external signals that act as leading indicators of balance buildup by users.
2. Led the development of the Customer Quality Score (CQS) feature using above signals to predict probability of maintaining high balance by a user.
3. Streamlined phygital operations and rewards framework as per CQS to increase the count of High Value Customers (HVC) by 2X.
4. Overhauled the Rewards system and customer eligibility criteria to reduce abuse which led to burn reduction to approx 40% of prevoius burn.

Product RequirementsProduct ManagementBusiness AnalysisUser Research

Vyapar app

Product Manager

Apr 2019 – Dec 2020 · 1 yr 8 mos · Greater Bengaluru Area

Vyapar is India's #1 GST Mobile Billing and Accounting SaaS Product suite with 5 Mn+ users and is backed by eminent investors like Westbridge Capital, Indiamart and India Quotient.
The notable contributions to the organization in this role were:
Was responsible for managing 2 streams/pods, namely Product Led Growth (PLG) and Engagement, with a total team size of 40, including engineers , QAs, Designers and shared marketing and Data personnel.
Our nascent PLG team delivered high value features like Online Store, Business Cards, Whatsapp Greetings & Payments Integration during COVID lockdowns which led to 30% uptick in Virality Quotient.
Overhauled legacy Referral system to introduce a unique gamified Referral ladder leading to jump of around 10% in organic App Installs.
Managed entire Product Life-cycle of VCredit, Vyapar’s secondary digital ledger book offering for microbusinesses, and grew it to 5 Lakh users with 40% organic acquisition during the initial months.
Managed Vyapar's mobile app to Desktop app conversion and exceeded targets by 50% during post-Series A phase.

Product ManagementUser Experience (UX)Product DesignAnalytics

Tailorkraft

Founder

Nov 2014 – Mar 2019 · 4 yrs 4 mos · Kolkata, West Bengal, India

Tailorkraft was Eastern India's first funded fashion tech startup, delivering custom tailoring at home.
Grew Tailorkraft as India's #1 Tailoring as a Service offering, catering to thousands of users over 3 years.
Managed the Tailorkraft customer Android app and grew it to 50k+ users in 1 year using ASO and Facebook ads.
Raised seed fund from Bay Area, USA
Built a Vendor network spanning 100s of tailors and provided a gig economy to them

Business DevelopmentOperations ManagementVendor Management

Reliance industries limited

Manager

Jul 2013 – Aug 2014 · 1 yr 1 mo · Navi Mumbai

1. Handled 2 teams containing 2 supervisor foremen and 30 inspection laborers.
2. Responsible for preventive and breakdown maintenance of LAB plant at RIL - PMD.

Operations ManagementProject Management