Dhairya Manek

Customer Success Manager

Pune, Maharashtra, India12 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer success management.
  • Strong expertise in customer engagement strategies.
  • Skilled in optimizing operational efficiency.
Stackforce AI infers this person is a Customer Success Manager with a strong focus on SaaS and customer engagement.

Contact

LinkedIn

Skills

Core Skills

Customer SuccessCustomer EngagementWeb Development

Other Skills

.NETBookingsBudgetsCCommunicationConsultingCustomer AdvocacyCustomer JourneysCustomer SatisfactionDatabase ManagementEditingEnglishHTMLJavaMarket Research

Experience

12 yrs 4 mos
Total Experience
4 yrs 1 mo
Average Tenure
9 yrs
Current Experience

Mindtickle

4 roles

Manager, Customer Success

Promoted

Feb 2022 – Present · 4 yrs 2 mos

Customer AdvocacyCustomer EngagementCommunicationTeam PerformanceVoice of the CustomerBookings+5

Team Lead, Customer Success

Feb 2021 – Mar 2022 · 1 yr 1 mo

Customer AdvocacyCustomer EngagementCommunicationTeam PerformanceVoice of the CustomerBookings+5

Enterprise Customer Success Manager

Nov 2019 – Feb 2021 · 1 yr 3 mos

Customer AdvocacyCustomer EngagementCommunicationVoice of the CustomerOperational EfficiencyCustomer Success+3

Customer Success Manager

Apr 2017 – Nov 2019 · 2 yrs 7 mos

Customer AdvocacyCustomer EngagementCommunicationVoice of the CustomerOperational EfficiencyCustomer Success+3

Godrej consumer products limited

Summer Intern

Apr 2016 – May 2016 · 1 mo · Mumbai Metropolitan Region

Knav p.a.

Senior Management Associate

Nov 2013 – Jun 2015 · 1 yr 7 mos · Mumbai Metropolitan Region

Infosys

Systems Engineer

Jun 2011 – Mar 2013 · 1 yr 9 mos

Pcs technology ltd.

Web Designer and Developer

May 2010 – Jul 2010 · 2 mos · Mumbai Metropolitan Region

  • Assisted in the development of a website for “Analysis of different resource levels with regard to hospital information systems” in the Healthcare Department.
  • Designed the layout and forms of website using .NET technology and HTML.
  • Created databases as back end data storage for the website.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (M.B.A.) — Operations

Jan 2015 – Jan 2017

NMIMS

Btech — Computer Science

Jan 2007 – Jan 2011

Sathaye College

HSC — Electronics

Jan 2005 – Jan 2007

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