Noorul Faheem Anvarali

Customer Success Manager

Bengaluru, Karnataka, India9 yrs 1 mo experience

Highly Stable

Key Highlights

Expert in customer onboarding and SaaS integration.
Proven track record in agile project delivery.
Strong technical support and problem-solving skills.

Stackforce AI infers this person is a SaaS Implementation Lead with strong expertise in customer onboarding and technical support.

Contact

Skills

Core Skills

Customer OnboardingTechnical SupportAgile MethodologiesServicenow

Other Skills

ASP .NETCC#C++Community OrganizingCustomer Relationship Management (CRM)Customer ServiceCustomer SupportCustomer-focused ServiceDatabasesJavaScriptMicrosoft AzureMicrosoft OfficeProfessional scrumProject Management

About

Experienced IT Implementation Lead specializing in customer onboarding, SaaS integration, and technical support. Skilled in managing cross-functional teams, optimizing ITSM processes, and delivering tailored solutions using platforms like ServiceNow and HubSpot. Known for effective problem-solving, agile project delivery, and driving impactful client outcomes.

Experience

Eventhq

Customer Success & Implementation Lead

Jan 2023 – Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Led end-to-end onboarding of enterprise and mid-market customers, delivering tailored walkthroughs, training sessions, and documentation to accelerate adoption and reduce time-to-value.
Acted as the first point of contact for clients, handling escalations, troubleshooting issues, and coordinating with engineering to drive timely resolution.
Conducted UAT and production testing for new releases, validating feature logic, reporting reproducible bugs, and ensuring smooth rollouts with minimal client impact.
Partnered with Product & Engineering teams to provide structured feedback loops, directly influencing roadmap priorities and improving product stability.
Verified logics and functionality of new & existing features, ensuring high quality and seamless user experience.
Championed product enablement by developing training materials, FAQs, and knowledge base content that reduced repetitive queries and improved customer self-service.
Impact: Improved onboarding efficiency by reducing average go-live timelines, enhanced client satisfaction by proactively addressing product gaps, and strengthened collaboration between customer-facing and engineering teams.

Customer OnboardingTechnical SupportServiceNowAgile Methodologies

Saas insider

Event Management Specialist

Mar 2022 – Present · 4 yrs · Bengaluru, Karnataka, India · On-site

I excelled in coordinating events at SaaS Insider, where I honed my event management skills and ensured successful execution.
Conducted thorough venue selection and floor planning to optimize event experiences.
Collaborated closely with event organizers to provide clear guidance and support.
Utilized strong communication and problem-solving skills to manage last-minute challenges effectively.

Tata consultancy services

Onboarding, Implementation and Support [IT Analyst]

Feb 2017 – Dec 2022 · 5 yrs 10 mos · Greater Chennai Area · On-site

Customer onboarding/implementation/support [Dec 2021 - Dec 2022]:
Promoted to Business Analyst / Product Owner by client recognition: partnered with stakeholders to capture requirements, define story points, and translate use cases into implementable features, directly shaping product roadmap and enhancements.
Delivered L1, L2 & L3 production support ensuring uninterrupted business operations.
Handled incident management and ServiceNow tickets, providing solutions or workarounds; performed root cause analysis for recurring issues and drove permanent fixes with Engineering.
Led code deployments from GitHub to Production, ensuring version control and seamless releases.
Executed comprehensive testing cycles (Unit, Regression, UAT, Acceptance) to validate feature logic and minimize production defects.
Transitioned from Support Lead for a 10-member team to Scrum Master, driving sprint planning, PI planning, and Agile ceremonies.
Professional Services [Feb 2017 - Dec 2021] :
Collaborated with Engineering teams, contributing code in JavaScript, TypeScript, C, C++, C#, and ASP .NET.
Applied strong understanding of data flows & integrations to bridge product and engineering teams.
Earned Professional Scrum Master (PSM I) and Microsoft Azure Fundamentals (AZ-900) certifications.
Additional responsibilities:
Served as Information Security Management (ISM) SPOC for 2 ODCs (~120 employees), ensuring compliance and audit readiness.
Acted as IDM SPOC, managing IT assets (laptops & hardware provisioning/repairs) across ODCs.
Designated Safety Evangelist for workplace safety & fire hazard preparedness, trained by certified fire professionals.