Preethi Reddy

Program Manager

Hyderabad, Telangana, India0 mo experience
AI EnabledAI ML Practitioner

Key Highlights

  • Expert in Incident Management and Automation.
  • Proven track record in exceeding SLA and quality metrics.
  • Strong client collaboration and service improvement focus.
Stackforce AI infers this person is a skilled IT Services professional with a focus on Incident Management and Automation.

Contact

Skills

Core Skills

Incident ManagementProject ManagementMachine LearningArtificial Intelligence (ai)

Other Skills

Agile MethodologiesCustomer ExperienceNatural Language Processing (NLP)Software Project ManagementTechnical Supportmicrosoft azure paas

Experience

Accenture

2 roles

Project Delivery Manager

Jan 2021Present · 5 yrs 2 mos

Incident ManagementCustomer ExperienceTechnical SupportProject Management

Incident Manager

Mar 2006Present · 20 yrs

  • Achievements’:
  • Worked as a data scientist for ‘Ticket categorization’ tool Uses AI based Machine Learning Algorithms (NLP) to train and predict the category and sub-category of the incidents eliminating the manual work of the Problem Management.
  • Achieved all the metrics with exceeded expectations (SLA, NSAT, MTTR) by owning the E2E business process and delivery responsibility
  • Handled the Monthly business reviews with client efficiently by discussing all the key issues and the CREST Metrics
  • Client Collaboration- Quarterly workshops with clients in Accenture campus for co-innovation Ideas
  • Responsibilities:
  • Owning the E2E responsibility of the Supply Chain key vertical.
  • Responsible for delivering SLA metrics, quality and client liaison.
  • Involve in the daily scrum calls with team and formulate the mitigations for any major issues.
  • Quality is PRIME- Calculate the quality of the incidents and give continuous feedback to the team.
  • Critical Performance Indicators- Evaluate the metrics dashboard and gauge the SLA performance.
  • Critical Activities Evaluation- Design the four-eye principle for any critical activity.
  • Client and Stakeholder Liaison- have a weekly connects with client and discuss on the on-going improvement plans.
  • Contribute to service improvement plans for each month there by analyzing the incidents trend and preparing heat map of the issues.

Education

Jawaharlal Nehru Technological University

B E — Computers

Jan 2001Jan 2005

NHGH School

Jan 1999Present

Stackforce found 100+ more professionals with Incident Management & Project Management

Explore similar profiles based on matching skills and experience