Feb 2023 – Feb 2025 · 2 yrs · Bengaluru, Karnataka, India · On-site

• Heading the IT function and digital initiatives. Alongside building the team from grounds up.
• Key areas of expertise:
• Stakeholder management
• Team management
• IT budget and AOP planning
• Vendor management
• Program/project management
• Business process setup
• Automation(RPA,bots)
• IT audit adherence
• Robust and safe network and infrastructure
• Implementation and maintenance of ERP’s and peripheral business applications

Apr 2022 – Feb 2023 · 10 mos

• Managing the E2E IT landscape for DMS, POS, Retail Initiatives, CRM, SFA's, and Associated Portals
• Working with CTM from Business to gather the business requirements and the expected outcome
• Working with and alongside Business teams to identify and support ways of Automation required to achieve business goals
• Coordinating with the Development team (Internal and Vendor team) and getting tasks completed on time.
• Responsible for managing the support of the Production business applications including system modifications and maintenance
• Responsible for building, managing, and delivering a portfolio of technology programs and projects that improve business process capabilities
• Responsible for directing and evaluating feasibility studies, project scoping, and project planning for business application projects
• Define, plan, and direct the execution of a broad range of technical projects, while balancing the competing demands of scope, time, cost, quality, resources, and risk.
• Responsible for establishing priorities and schedules for business application projects
• Managing a team of 3 IT project consultants(on roll) and around 15 vendor partners

Sep 2021 – Mar 2022 · 6 mos

• I am driving project management while working on process improvement for the non-sap business systems in B2C business such as Zoho Tech Stack, Vinculum OMS(Order Management System), Channel Konnect (Dealer Management System), Mobigenie, Zoho POS (Point of sale), Yellow Messenger AI.

Aug 2019 – Sep 2021 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• I played a major role as a company product admin with deep subject matter expertise and managed the E-2-E product lifecycle from ideation till the release of complex services of SAAS products like SAP Concur and the Atlassian Tech Stack. I have successfully identified issues and impediments in processes and practices as well as the applications.

Apr 2017 – Aug 2019 · 2 yrs 4 mos

• As a leader, I headed a team of 8 Product Analysts and provided product training to newly hired professionals. Also, attained insightful knowledge of operations in the manufacturing and distribution industry within Supply Chain Management.
• I have gained expertise in ERP Modules such as Pricing, Purchasing and Procurement, Label printing, Vendor Mgmt, Vendor Sourcing, RFID, and Inventory/SKU Balancing.

Sep 2015 – Mar 2017 · 1 yr 6 mos

Sep 2014 – Aug 2015 · 11 mos

• Taking care of IBM Executives's/Top Level Leadership Team's IT requirements.
• Built bridges between the support teams to accelerate business thus achieving the resolution target as fast as possible. Performing RCA’s to the issues and making sure that the root cause analysis is properly documented and archived for future references.
• Taking care of a team of 10-12 IT Level-1 technical representatives, Managing the schedules, Taking care of management escalations, monitoring the business service line. Making sure the quality of the service is not compromised hence providing a valuable customer service experience.
• Responsible for the day-to-day operations, including contractor mgmt, recruiting executive support reps, management of customer escalations, organization of dept. meetings, and reducing internal costs
• Implementing GDF in the process.
• Implementing ITIL Framework in the process.
• I have performed as a UAT Tester for a chat support application IQMV4 and acted as a Quality auditor and EMEA escalation focal

Apr 2013 – Aug 2014 · 1 yr 4 mos

Aug 2011 – Mar 2013 · 1 yr 7 mos