Adele Trombetta

CEO

United Arab Emirates20 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Top #50 Forbes MEA Businesswoman of the Year
25+ years of experience in tech leadership
Global CX Lead for Sustainability at Cisco

Stackforce AI infers this person is a senior leader in the technology sector with a focus on customer experience and business transformation.

Contact

adele.trombetta@cisco.com LinkedIn

Skills

Core Skills

LeadershipBusiness Transformation

Other Skills

Business AnalysisBusiness IntelligenceBusiness ProcessBusiness Process ImprovementCRMCloud ComputingEnterprise ArchitectureFashionIT ManagementIT Service ManagementIT StrategyIndustrial EngineeringIntegrationManagementManagement Consulting

About

Adele Trombetta is the Senior Vice President and General Manager for Cisco’s Customer Experience (CX) in EMEA, and a top #50 Forbes MEA Businesswoman of the Year. A globally recognized, transformational leader, she is experienced in driving AI-powered innovation, large-scale business transformation, and future-proofing enterprises. She serves as the global CX Lead for Sustainability. Before her current role, Adele led Cisco’s Advanced Service Delivery organization for EMEA and held executive leadership roles at IBM and DXC Consulting, leading multi-billion-dollar P&L portfolios and global transformation initiatives. With 25+ years in tech, Adele is a Certified Management Consultant (CMA) with AI certification, she also serves on the advisory boards of government and industry associations, is a sought-after speaker and thought leader as well as actively working to attract and empower women in the tech industry.

Experience

Cisco

4 roles

SVP & GM Customer Experience (CX) EMEA at Cisco

Promoted

Dec 2022 – Present · 3 yrs 3 mos

I am proud lead a 5,000-strong team responsible for the successful delivery and adoption of Cisco technology, driving clear outcomes and realizing value for customers across the region as we transform our business for the AI-era.

Project ManagementIntegrationEnterprise ArchitectureProgram ManagementCRMBusiness Analysis+22

Vice President CX EMEAR

Nov 2021 – Feb 2023 · 1 yr 3 mos

In this role, I expanded my remit to lead CX across the EMEAR region, building close relationships with the sales organisation as we worked together to drive increased recurring revenue

Vice President CX MEA and Technology Transformation Group (TTG) and our Strategic Growth initiative

Promoted

Aug 2018 – Nov 2021 · 3 yrs 3 mos

I was honoured to be named the first female VP appointed to lead CX in MEA, and in 2021 to expand my responsibilities to include strategic growth initiatives for the EMEAR region as well as leading the Technology Transformation Group with the goal of leading Strategic Growth Initiatives

Regional VP – Cisco Advanced Services EMEAR

Jan 2018 – Aug 2018 · 7 mos

I joined Cisco to lead the professional services business across the EMEAR region and supporting the transition to a Customer Experience organization, combining professional, managed and support services

Dxc technology

VP Europe Commercial Delivery

Apr 2017 – Dec 2017 · 8 mos

Leader of Europe Commercial Delivery cross offerings for DXC Technology

Hewlett packard enterprise

3 roles

EMEA, South Delivery Vice President

Promoted

May 2016 – Mar 2017 · 10 mos

I'm leading all the delivery portfolio(Application, Infrastructure and BPS) at South level for the HPE with direct responsibilities on Revenue, Profit, Delivery Quality, Talent Development and Client satisfaction

Application Business Services South Emea Leader

Apr 2015 – Apr 2016 · 1 yr

Leader of Application Business at South Cluster level (Italy, France, Spain and Portugal)

HP ABS Director

Apr 2014 – Mar 2015 · 11 mos

Ibm global services

6 roles

European Accounts Growth Leader

Aug 2013 – Mar 2014 · 7 mos

AMS Delivery Leader

Jun 2011 – Aug 2013 · 2 yrs 2 mos

I currently manage the Application Management Service (AMS) delivery with international responsibilities. My organization covers different delivery area as packages (SAP, Oracle), Java technologies, Portals, Commerce, BAO etc. My organization follows also the solutioning phase in particular for the Application Innovation and Business Application optimization projects

Center-South AMS Delivery Leader

Promoted

Jan 2011 – Jun 2011 · 5 mos

I was nominated delivery leader for the center-south of Italy. My organization was about 150 employees focused on J2EE and Business Application Modernization projects