Jun 2023 – Jun 2025 · 2 yrs · New York City Metropolitan Area · Remote

• Vice President, Delivery COE (06/2023 – 03/2024)
• Maintained a high degree of quality, keeping red projects to a consistently low level of 1 - 2% of the total project portfolio numbering 750 plus projects.
• Implemented a project tracking tool across the multi practice, technology landscape to track weekly project status and Get to Green plans.
• Defined and implemented a refined set of Project Management (PM) expectations and standards.
• Bridged the communication gap between business unit and service line organizations through industry vertical alignment to enable increased visibility and quality in project reporting, pursuit management, etc.
• Effectively managed project financials for large, fixed fee projects by defining a program focused on enhanced contingency tracking (Point of Sale to Forecast) and the tightening of controls between acct exec, controller, and project teams.
• Vice President, Client Growth Office (04/2024 – 03/2025)
• Win All Renewals (WAR) Program Executive for client renewal deals greater than $20M.
• Defined a standard process for renewal data capture and management.
• Engaged with account teams to bring resolutions to major challenges to get them across the finish line.
• Exposed leadership to WAR Council focused on the streamlining of issue resolution and attended by the CEO, CFO, Client Growth Office (CGO), and Business Unit Leadership.
• Sold $808M against a $2.1B pipeline during tenure as WAR Program Executive.
• 3rd Party Advisory Leader.
• Functioned as Program Manager for a third-party advisor engagement focused on strategic relevance and growth in selected accounts.
• Facilitated deliverables and governance of the program while engaging in issue resolution associated with advisor’s activities surrounding Industry Sparring, Account Ideation, and Large Deal Support.

Jan 2007 – May 2023 · 16 yrs 4 mos · New York City Metropolitan Area · Hybrid

• Vice President, Account Executive (08/2015 – 05/2023)
• Media & Entertainment strategic client ($40B):
• Managed $50M plus annual revenue and $40M annual bookings.
• Led 1,100 FTEs across Business Process Outsourcing, Application Management (AM), Application Development, Service Desk, Data Center.
• Focused on renewing client relationships, stabilizing services, improving service delivery and financial performance, growth of services footprint.
• Technology & Manufacturing growth client ($13B):
• Initial engagement sale, transition, 4-year run, and 5-year, $170M Application Development and Maintenance (ADM) renewal which included 450k hours of annual project development hours.
• Led 800 FTEs across Application Development, Maintenance and Finance Business Process Outsourcing.
• Focused on transition of a first-time outsourcer, expanding relationship across the business, continuous improvement of services, enablement of client strategic transformation through the renewal process, expansion of services.
• Principal to Vice President, Market Delivery Executive (MDE) (01/2011 - 07/2015)
• Led a team of five focused on Go To Market activity across the Manufacturing, Automotive, Life Sciences industries.
• Focused on developing cross-disciplined working relationships critical to the success of driving new ADM business across the account portfolio.
• Closed approximately $20M in deals annually while maintaining a $60M pipeline.
• Responded to Call to Action where MDEs replaced prior sales team and dramatically increased volume of qualified ADM opportunities through direct influence and experienced selling.
• Assured engagement startup, oversight, transition, and quality assurance.
• Drove AM deal generation and reviews to ensure optimal staffing.
• Principal, Service Delivery Executive (01/2007 – 12/2010)
• Managed two clients with over 700 applications and $150M Total Contract Value (TCV), overseeing 500 plus staff in an 85% offshore model and 300k annual development hours.

Oct 1996 – Dec 2006 · 10 yrs 2 mos · Murray Hill, NJ · On-site

• Director, Alcatel-Lucent Merger Integration for Corporate Centers (05/2006 – 12/2006)
• Assured the successful definition and initiation of Day One IT deliverables and aligned 3-year synergy targets.
• Defined long term target application architecture for Corporate Center organizations including the assessment and recommendation of an enterprise Human Resource Information System (HRIS).
• Director, Corp Center Liaison and IT Outsourcing Executive (10/1996 – 04/2006)
• Outsourced a portfolio of over 500 applications to a 3rd party supplier six months ahead of schedule in a best in class leveraged model (85% offshore).
• Managed 5year, $120M TCV agreement with an annual strategic functional enhancement pool of $15M.