Dec 2019 – Aug 2022 · 2 yrs 8 mos

• Collaborated with the global marketing, communications, and HR teams consistently for establishing communication strategies.
• Ensured organizational initiatives and projects are successfully communicated to employees.
• Collaborated with the communications manager & onsite teams for implementing the new social intranet.
• Ensured the smooth functioning of the data in the intranet by adhering to the compliance and legal policies.
• Contributed to communication vehicles by ensuring the integration of social intranet for promotion and awareness building.
• Ensured apt content was being shared via the social intranet, multiple voices were being heard, lively discussions were recurring, and questions received timely replies.
• Storyboarded ideas to the creative team.
• Promoted / Hosted organizational events.
• End to end facilitation of product knowledge and organizational trainings via social intranet and by partnering with the global L&D team.
• Defined, communicated, and implemented people, process, and technology components for sharing, innovating, reusing, and collaborating.
• Defined, maintained, and executed the organization’s Knowledge Management (KM) / Product Information Management (PIM)communications, along with KM/PIM rewards.
• Collaborated with the product documentation team w.r.t quality checks in their content (Technical editing) by adhering to compliance policies.

Apr 2019 – Dec 2019 · 8 mos

• Maintained and updated knowledge management resources to adhere to the organization’s enhancements in wealth management solutions.
• Learning Management System (LMS) administration.
• Facilitated companywide training curricula via the LMS Cornerstone on Demand (CSOD).
• Recommended trainings that addressed the knowledge /skill /behavior gap to project sponsor and gained agreement to proceed.
• Created training content outline by collaborating with the L&D and design teams.
• Identified best instructional design techniques to ensure maximum learner retention with emphasis on applying digital first approach to make effective learning solutions.
• Ensured training impact is measured by creating evaluations.
• Expanded and redesigned e-Learnings library using Adobe Captivate.
• Branding and communications w.r.t knowledge and learning initiatives.

Jan 2016 – Apr 2019 · 3 yrs 3 mos

• Knowledge Sharing (facilitated product knowledge sharing, manages product support forums etc.).
• Redefined the existing knowledge sharing activities by bringing new initiatives for effective knowledge management via knowledge retention policies.
• Branding and communication (for knowledge & learning platforms, employee engagement activities).
• Business process documentation.
• Headed the process transition of LMS (CSOD) from onsite.
• Facilitated training coordination (internal & external vendors) and training need analysis (technical & soft skills).
• E Learnings creation via Adobe Captivate.
• Mentored the team as per the business requirements.

Apr 2015 – Jan 2016 · 9 mos

• Headed process transitions from the US office.
• Facilitated business process documentations for operations/cross functional teams.
• Ensured monthly reports and data are uploaded in the platform via strict quality checks.
• Curated marketing material for various investment firms.

Aug 2013 – Apr 2015 · 1 yr 8 mos

• Ensured accurate transaction processing (European & American markets).
• Timely responses to all client queries from a technical & operational perspective.
• Escalated issues properly by strictly adhering to compliance and legal.
• Ensured support for managing internal projects/initiatives with proper knowledge sharing, by proper backups for all activities.
• VALUE ADDITION
• Deliverance of effective reconciliation results to the European and American clients by convincing them to use the third party reconciling platform which we were using ; Getting a buy in from the EMEA and Dodd Frank clients to use the third party platform paved way for the entry of clients from all over the world which gave them the best of the financial transaction results.