Dec 2021 – Present · 4 yrs 3 mos · Delhi, India

Jul 2021 – Present · 4 yrs 8 mos · Delhi, India

Feb 2021 – Present · 5 yrs 1 mo

Jul 2020 – Feb 2021 · 7 mos

Oct 2017 – Mar 2020 · 2 yrs 5 mos · New Delhi Area, India

• India Post Payments Bank (IPPB), is setup under the Department of Posts, Ministry of Communication with 100% equity owned by the Government of India. The fundamental mandate of IPPB is to establish the most accessible, affordable and trusted bank for the common man in India, by leveraging the Department of Posts' unparalleled reach across 155000 Post Offices and over 300000 Postal employees.
• Stakeholder management at the highest level, including the Postal Board, Ministry of Communications, Electronics and Information Technology, Department of Financial Services, MEITY, Niti Aayog
• Conceptualized the IPPB and Post Office Savings Bank integration model providing interoperable banking access to over 360 MM Post Office customers
• Established an interoperable banking infra at scale, providing doorstep banking services to customers of ANY bank and scaling up the rural banking infra by 2.5 times:
• 650 branches, 136,000+ banking access points (110,000 rural), 190000+ Postal employees providing doorstep banking services
• Executed the largest digital & financial literacy program; trained and certified 250,000+ postal employees as Banking Service providers; invested in 10MM man hours of training
• Designed and implemented a core banking platform at scale, supporting over 136000 access points and over 190000 doorstep service providers equipped with smartphones and biometric devices
• Highly integrated business model leveraging Aadhaar and India Stack to provide for paperless, cashless and presence-less banking
• Differentiated inclusive banking model focused on Ease of Banking
• Cutting edge frugal innovations - QR Card, Assisted UPI, a first in the Indian Banking industry
• Banking services in 13 languages across all channels
• Crossed 23 MM customers and over USD 2Bn in digital transactions in the first full year of operations.
• Best Payments Bank - Indian Banking Association Technology Awards 2020
• Dun & Bradstreet Technology Awards 2020
• Finnoviti Awards 2020, 2019

Nov 2012 – Mar 2017 · 4 yrs 4 mos · Mumbai, India

• Responsible for defining and developing the M-Pesa business strategy for India; shaping the digital and mobile payments space in the country and establishing M-Pesa as a dominant player. Key KPIs include business P&L responsibility and driving the broader engagement with stakeholders, regulators and government at a policy level to provide thought leadership and domain expertise.
• Built a $1 bn business from scratch
• Transformed the Government Subsidy distribution model by enabling direct disbursement into mobile wallets. Received accolades from various State Governments.
• Scaled up the Financial Services infrastructure in the country by establishing a pan India Business Correspondent network at par with the entire Banking Branch network
• Led the industry and Vodafone engagement with the Regulator and the Ministry of Financial Services in formulating the Payments Bank policy framework and guidelines. Successfully represented Vodafone M-Pesa business case to the regulator for Payments Bank license

Oct 2011 – Mar 2013 · 1 yr 5 mos · Mumbai, India

• Anthemis Group is a specialist holding company providing vision, strategy, leadership and capital to growth-stage companies with innovative business models at the intersection of financial services, markets and technology.
• Involved in advising Global Top 10 Private Equity players and International Payment companies on the buy side, looking at India opportunities in the Payments and BFSI space – viz. Mobile Payments, ATMs, Switch Technologies, Internet and Cards.

Sep 2004 – Jul 2011 · 6 yrs 10 mos · Mumbai, India

• Founding Team Member. Responsible for establishing the core product verticals of Cash Management, Trade Finance and Capital Markets and for driving innovation thru alternate channel development viz. Cards; ATMs; Internet & Mobile Banking
• Developed the Payments strategy for the bank creating internationally accredited best in class propositions & alliance partnerships viz. First Data Corporation – ATMS; NOKIA – Nokia Money (Mobile Payments)
• Member: Executive Management Committee, Asset Liability Committee (ALCO); IT Apex Council; Customer Services Excellence Committee

Jan 2003 – Jan 2004 · 1 yr

• Built and led a team of 200 people covering 23 Latin American countries for Cash Management Services. Responsible for delivering the financial plan and P&L for the Cash Management business in Latin America.

Jan 2001 – Jan 2003 · 2 yrs

• Responsible for managing the Global Transaction Services business for Caribbean & Central America (CCA) Division. Part of the CCA Division Executive Management Committee.

Jan 2001 – Jan 2001 · 0 mo

• Managed implementation and roll out of internet-enabled Cash Management & Trade Services across 23 countries in Latin America. Implemented a strong project management discipline to facilitate accelerated rollout and migration

Jan 1999 – Jan 2001 · 2 yrs

• Member: CitiDirect Global TASK FORCE, New York - responsible for restructuring and redefining the Global Internet Banking strategy for Citigroup
• Responsible for the product design, development, operational readiness and roll out of Citibank’s first ever global internet banking platform for the Corporate and Financial Institution segments across 33 countries in the Central and Eastern Europe, Middle East and Africa Region. Led one of the largest platform migrations across 33 countries, decommissioning over a 100 legacy systems.

Jan 1997 – Jan 1999 · 2 yrs

• Responsible for managing GTS business operations and delivery for East Africa with P&L ownership.

Jan 1990 – Jan 1997 · 7 yrs

• Managed various Product, Sales and Operations roles across the entire gamut of Transaction Banking streams including Sales Head for Global Securities Services, Trade Services Head for North India and establishment of the Centralized Processing Centre for Cash Management & Trade Operations.