Shubhrika Srivastava

UI Designer

Gurugram, Haryana, India13 yrs 5 mos experience

Highly Stable

Key Highlights

Over eight years of experience in UX research and design.
Expertise in aligning business objectives with user needs.
Proven track record in leading design teams and projects.

Stackforce AI infers this person is a UX and Service Design expert in the logistics industry.

Contact

Skills

Core Skills

User ResearchService DesignProcess OptimizationIndustrial Design

Other Skills

Adobe IllustratorAdobe PhotoshopAutoCADAutomotive EngineeringCADCNC ProgrammingComputer-Aided Design (CAD)DesignDesign ResearchEngineeringErgonomicsFigmaInstructional DesignManagementMicrosoft Office

About

I am a Sr Ux Researcher at GlobalLogic, a leading company that provides digital transformation and engineering services to global clients. With over eight years of experience in design, I have developed a strong expertise in user research, product design, service design, and process optimization and redesign. My passion is to solve complex problems for people and businesses, using human-centered design principles, processes, and tools. I have worked at the intersection of UX research and service design, aligning business objectives with user needs and behaviors. I have delivered impact both as an individual contributor, having executed end-to-end projects single-handedly, as well as led a small team of industrial designers navigating projects with stringent timelines. I’ve expertise in functioning within a dynamic environment while navigating uncertainty & tweaking the execution in-line with changing business needs.

Experience

Globallogic

Sr Ux Researcher

Feb 2023 – Present · 3 yrs 1 mo · Gurugram, Haryana, India

Delhivery

3 roles

Senior UX Researcher

Dec 2019 – Dec 2022 · 3 yrs

UX + Service Design : I have closely worked at the intersection of UX Research & Service Design wearing different hats and aligning business objectives to all the interventions we drove. User research, product requirements, workflows, learning & development are the areas where I am contributing in a team of multidisciplinary designers with a clarity on the behaviors we want our service / product ecosystem to elicit from users.
Process Optimization & Redesign : Wearing shoes of the operation staff working on field - the lifeblood of an ops-heavy logistics firm - we mapped their workcycle, processes, product interactions and identified interventions to streamline their daily operational tasks, onboarding, training, work environment and brand association in order to reduce attrition, reduce delinquency and improve productivity.
Project Management : I have delivered impact both as an individual contributor, having executed end-to-end projects single-handedly, as well as led a small team of industrial designers navigating projects with stringent timelines.
I’ve expertise in functioning within a dynamic environment while navigating uncertainty & tweaking the execution in-line with changing business needs - having done so in Delhivery, especially during its growth phase.

User ResearchService DesignProcess OptimizationProject Management

Industrial Design Manager

Jul 2016 – Nov 2019 · 3 yrs 4 mos

Identified core logistics needs & challenges based on first hand inputs received while continuously interacting with users/ staff and solved them through industrial designer’s lens.
Designed ergonomic & adaptable Delivery Bag, Staging Trolleys, Packaging Workstation, Pilfer evident packaging solutions centered around user's need as well as overall business objectives.

Industrial DesignUser ResearchErgonomics

Industrial Design Intern

Jan 2016 – Jun 2016 · 5 mos

Design research including user research (qualitative & quantitative), process & material research for defining a strong problem statement to solve & guide the forthcoming ideation process.
Quick prototyping & real time testing with users.
Incorporated client's need in the pilot phase to drive impact at scale.

Design ResearchPrototyping