Feb 2022 – Oct 2022 · 8 mos

• 1. Lead the client onboarding experience, adoption, and expansion to guarantee the fastest time to value.
• 2. Worked on quality control of projects to deliver buildings at 100% SoW
• 3. First level of support to handle, resolve or escalate customer requests and complaints while working closely with cross-functional teams.
• 4. Proactively worked with team leaders throughout the organization to drive necessary improvements in value delivery.

Feb 2019 – Dec 2021 · 2 yrs 10 mos

• 1. As a Community Lead, I am integral to the customer experience, sales performance, and operational excellence of our WeWork locations.
• 2. My primary focus for the first year was billing. Managed the building revenue of INR 4.9 Cr monthly. During this time I handled 147 companies monthly invoices and ensured timely payment keeping the collection above 99%, liaisoned with the finance team in order to get the GST & TDS filed in time, assisted in the building P&L review, and identified revenue leaks to ensure the building is healthy and EBITDA positive.
• 3. Am currently responsible for fostering a collaborative environment by planning and executing events & customer experience across the West territory (Mumbai & Pune). Have organized events for over 3000+ members in 3 years.

Jul 2018 – Jan 2019 · 6 mos

• 1. Community Associates are the primary point of contact for the community and act as the “face” of WeWork!
• 2. I was in this position for 6 months before getting promoted to a Lead.
• 3. My primary focus then was to build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
• 4. Ensure that my building is fully operational and processes are running efficiently.
• 5. Drive growth and promotion of WeWork-provided service offerings.

Oct 2017 – Jul 2018 · 9 mos · Bengaluru Area, India

• 1. Responsible for ensuring exceptional customer experience.
• 2. Manage all inbound sales leads and generate new leads from various sources.
• 3. Develop community activities that enhance the overall working experience.
• 4. Maintain excellent relationships with all clients and ensure a high retention rate.

Sep 2014 – Sep 2017 · 3 yrs · Abu dhabi

• 1. Manage, coach, and encourage my team of different nationalities to run a seamless flight in order to achieve guest satisfaction and exceed their expectations on board the aircraft.
• 2. Spearheaded a team of 4 and facilitated professional development through in-flight reviews.
• 3. Ensuring the safety of the guests by following the SOPs and being a trained first aider.
• 4. Have been recognized for exceeding duty-free targets by being a consistent top seller.
• 5. Can deliver to the fullest in a stressful environment making sure the on- time performance is achieved.

Jan 2012 – Jan 2014 · 2 yrs

• 1. Selected as one of the 19 Management Trainees nationwide
• 2. Worked at Taj Mahal hotel, Delhi; Taj Mahal Palace Hotel, Mumbai; Taj Bengal in primarily 2 functions: Food & Beverage and Front Office.
• 3. Worked on a research project keeping Taj Mahal, Delhi as the base example on, ‘Increasing guest satisfaction through compliance of standard operating procedures.

Dec 2010 – Mar 2011 · 3 mos · Mumbai Area, India