Apr 2020 – Jan 2022 · 1 yr 9 mos

• Dynamics 365 taught me to tie technical adoption to financial impact. I managed enterprise customers across APAC & EMEA, kept sponsors close to the truth of progress, and made renewals the logical outcome of value realised.
• 22% retention uplift; double-digit ARR expansion through consultative engagement
• 15+ net-new accounts originated via Microsoft partner ecosystem
• Built simple health-to-renewal visibility leaders used to prioritise time and unblock deals

Apr 2020 – Jan 2022 · 1 yr 9 mos

• Drove 22% retention increase and double-digit ARR growth through consultative engagement. Managed enterprise customers across APAC and EMEA, ensuring transparency with sponsors. Originated over 15 net-new accounts via the Microsoft partner ecosystem. Established clear health-to-renewal visibility for leadership to prioritise efforts and expedite deals.

Mar 2019 – Mar 2020 · 1 yr

• Promoted from Assistant Manager — Sales in Mar 2019. I led a $2M+ vertical while keeping a $780K personal book. We moved from volume outreach to a consultative cycle—fewer, better pursuits; sharper value hypotheses; cleaner executive readouts—and performance followed.
• Win-rate improved 18% with disciplined qualification and narrative-based selling
• Quota hit five consecutive quarters with clean, truth-based pipeline governance
• Team operated on clarity: who decides, by when, and what proof they need

Mar 2019 – Mar 2020 · 1 yr

• Advanced from Assistant Manager - Sales in March 2019, overseeing a $2M+ vertical alongside a $780K personal portfolio. Implemented a consultative approach, focusing on fewer, high-value pursuits and enhanced executive readouts. Increased win-rate by 18% through structured qualification and storytelling techniques in sales. Met or exceeded sales quotas for five consecutive quarters via transparent pipeline management. Clarified team roles by defining decision timelines and necessary evidence for actions taken.

Sep 2017 – Mar 2020 · 2 yrs 6 mos

• I owned inbound for the Intelligence Centers vertical and built repeat business by being predictable and useful.
• $400K+ individual revenue; $2M team revenue; >95% quota consistency
• Partnered with Product and Research to seed renewal thinking early with structured success plays

Sep 2017 – Mar 2020 · 2 yrs 6 mos

• Generated $400K+ in personal revenue and contributed to $2M in team sales. Maintained over 95% quota consistency by providing reliable and impactful solutions. Partnered with Product and Research departments to establish success plays for proactive renewal strategies.

Jan 2014 – Jan 2016 · 2 yrs · Hyderabad Area, India

• Agile is the first and only fully-integrated sales & marketing suite for small businesses. A CRM at the core that comes packaged with marketing automation, web analytics and social suite – making it a complete sales and marketing software for small and growing businesses.
• Piloted the customer success process of AgileCRM.
• Handled the Global Market ( Asia, Europe, North America, Oceania & Rest Of The World).
• Responsible for Customer Retention, Churn Management, Product Adoption, General Upsell & Cross
• Sell opportunities for the sales team, Renewals & Customer Advisory
• With Operation Gamification in October 2014, moved on to a Product Expert Role thus handling only
• enterprise leads.
• Generated >$600k in revenues via cross-sell / up-sells.
• Achieved 98% retention rate in renewals.
• Generated 4 Customer Success Stories.

Mar 2011 – Dec 2013 · 2 yrs 9 mos · Hyderabad

• Early in my career I built the NA/EU pipeline to $6–7K MRR in year one, then scaled what worked by teaching it to others.
• Promoted to Product Trainer; coached 8+ reps on narrative demos, objections, and quota discipline
• Continued to meet my own targets while standardizing team wins and hygiene

Mar 2009 – Jan 2011 · 1 yr 10 mos · Hyderabad Area, India

• Dimdim was a software company that provided a web-based platform for real-time, rich-media collaboration and meetings. Dimdim provided a free web conferencing service where users could share desktops, show slides, collaborate, chat, talk and broadcast via webcam. It has been compared to the WebEx 2.0 web conferencing application. Salesforce.com acquired Dimdim on January 6, 2011. Dimdim was financially backed by Index Ventures, Nexus India Capital and Draper Richards.
• At a web-conferencing pioneer, I ran end-to-end enterprise cycles and mentored newer reps on CRM discipline and solution storytelling. Steady conversion supported growth ahead of the acquisition.

Jan 2007 – Present · 19 yrs 2 mos

• Built disciplined pipeline management focused on honest discovery, clear proposals, and tailored solution bundling for US SMBs. Enhanced enterprise SaaS offerings by leveraging insights gained from working with US SMBs.

Mar 2006 – Dec 2008 · 2 yrs 9 mos · Hyderabad Area, India

• Since its inception in 1998, Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations. Brigade's global service delivery model provides clients with an opportunity to capture the competitive advantage of global labor markets to dramatically improve business processes while delivering them at substantially lower costs. Brigade was formed to address the support and service gaps many companies faced when dealing with the Internet experience. Since then, Brigade has acquired the capability and is currently providing a wide spectrum of BPO & KPO services - voice support, email, web chat and transactions. Brigade has the expertise to design, implement, train and maintain an entire customer support and service division for small to large corporations.
• I designed onboarding and performance coaching across Hyderabad & Vizag. It taught me the lesson I still use daily: how you communicate decides whether the right thing actually gets done.

Jun 2005 – Jan 2006 · 7 mos

• Dell Inc. (formerly Dell Computer Corporation) is an American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell is listed at number 51 in the Fortune 500 list. In 2012 it was the third largest PC vendor in the world after HP and Lenovo. Dell is currently the #1 shipper of PC monitors in the world. Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach to manufacturing—delivering individual PCs configured to customer specifications. Dell was a pure hardware vendor for much of its existence, but a few years ago with the acquisition of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers.Dell is the sixth largest company in Texas by total revenue, according to Fortune magazine.It is the second largest non-oil company in Texas – behind AT&T – and the largest company in the Greater Austin area.
• I started with US SMBs—honest discovery, clean proposals, solution bundling—and built the pipeline discipline I rely on in enterprise SaaS today.

Jun 2005 – Jan 2006 · 7 mos

• Implemented onboarding and performance coaching initiatives in Hyderabad and Vizag. Emphasised the importance of communication in executing tasks effectively.