Ryan Kelly

CEO

Cuauhtémoc, Mexico City, Mexico27 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led operations for a $500M+ business unit.
Expert in driving business transformation initiatives.
Strong focus on client relationships and outcomes.

Stackforce AI infers this person is a seasoned executive in IT services with a focus on operations and client management.

Contact

Skills

Core Skills

Operations ManagementBusiness Transformation

Other Skills

Business AnalysisBusiness IntelligenceBusiness ProcessBusiness Process ImprovementCRMChange ManagementCross-functional Team LeadershipDelivery ExecutionERPEnterprise ArchitectureFinancial ForecastingIT StrategyIntegrationLeadershipManagement Consulting

About

Experienced executive with a demonstrated history of working in the information technology and services industry. Skilled in Operations Management, Customer Relationship Management (CRM), IT Strategy, Custom Software Development, and Business Transformation. Client intimacy and relationships are at the forefront of my passion to ensure the best possible outcomes for clients and all resources. A two-decade business professional with a BBA focused in Computer Information Systems & Accounting from the University of Michigan.

Experience

Capgemini

6 roles

COO of US Telco & Media Market Unit

Promoted

Jul 2022 – Present · 3 yrs 8 mos

As a Vice President In this role, operations leader for the the Telco&Media Market Unit (MU) in the United States, as part of the the Telecom, Media, Technology Business Unit (BU). Accountable for the end-to-end operations of a 500M+ USD unit, inclusive of sales operations, delivery execution, financial forecasting and accuracy, accounts receivable/cash, and key deputy to the Market Unit Head. Additionally took on many initiatives from the Group (corporate) and Strategic Business Unit (SBU) in the Americas to drive transformation and simplicity in the SBU/BU/MU. Role was initially for the Media & Entertainment (M&E) MU which was merged with Telco MU to form the Telco&Media MU.

Operational PlanningOperational ExcellenceOperations ManagementSales OperationsBusiness Transformation

Vice President, Global Client Partner

Promoted

Jan 2018 – Jun 2022 · 4 yrs 5 mos

As Global Client Partner/Account Executive, the senior executive responsible for all aspects of Capgemini’s presence and delivery at a Fortune 100 Company across all geographies - focused in Orlando, Los Angeles, New York City, and Paris. Lead an executive team of Directors/Principals and multiple Client Partners with over 1000+ resources worldwide in various delivery centers, including the multiple sites in the US, India, France, and Poland.

Senior Director/Principal, Delivery Executive & Operations Leader

Promoted

Jan 2012 – Dec 2017 · 5 yrs 11 mos

In this role, accountable for the execution of Capgemini’s partnership with the F100 client in various domains such as Sales & Marketing and Fulfillment. In addition, responsible for the operations of the account end-to-end, partnering with the client’s vendor management, and creating the operational excellence within the leadership of the account.

Senior Manager, Program Leader

Promoted

Jul 2007 – Dec 2011 · 4 yrs 5 mos

In this role as a Senior Manager, led various Client Programs from both a Capgemini contractual perspective as well as leading the overall program for the client. Programs included Capgemini Engagement Leader for the replacement of the client’s dining reservation system, Program Quality Assurance/Testing Leader for the replacement of the client’s property management system, and Integration Leader for key initiatives for the client’s guest experience.