Apr 2024 – Jul 2024 · 3 mos · Remote · Remote

• Capable of managing emails to keep inboxes organized and prioritize tasks.
• Able to conduct thorough research on various topics and summarize findings effectively.
• Proficient in editing podcast episodes to enhance quality and coherence.
• Skilled at handling scheduling, meetings, and document management to streamline operations.
• Experienced in providing customer service, addressing inquiries, and maintaining records.
• Competent in managing social media accounts, scheduling content, and engaging with the community.
• Efficient at coordinating travel logistics, including bookings and itineraries.
• Accurate in data entry and report generation for informed decision-making.
• Capable of supporting project coordination and keeping documentation organized.
• Knowledgeable about industry trends and committed to continuous skill development.

Feb 2022 – Mar 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Remote

• Onboarded and Trained Startups: Facilitated seamless onboarding for startups, delivering training on utilizing accelerator resources and tools.
• Managed Relationships: Acted as the primary contact for startup teams, building strong relationships to understand and address their needs and challenges.
• Allocated Resources: Connected startups with relevant mentors, industry experts, and networking opportunities; managed access to funding, office space, and technology.
• Monitored Performance: Tracked progress, provided constructive feedback, and analyzed performance metrics to support startups in achieving their milestones.
• Resolved Issues: Addressed and resolved concerns promptly, working with internal teams to implement effective solutions.
• Enhanced Programs: Collected and analyzed feedback to recommend program improvements; contributed to the development of new features and resources.
• Built Community: Organized events and networking opportunities to foster a collaborative environment and encourage peer support.
• Reported and Documented: Maintained detailed records of startup interactions and progress; prepared reports on success metrics and program impact.
• Advocated for Startups: Represented startup needs within the accelerator, promoting their achievements to stakeholders and the broader community.
• Driven Continuous Improvement: Kept up with industry trends and best practices; engaged in professional development to enhance customer success strategies.

Jul 2019 – Jul 2021 · 2 yrs · Bangalore

• During my tenure at MakeMyTrip, I successfully managed individual and group tours for destinations including Thailand, Malaysia, Singapore, Bali, Dubai, and Mauritius. Key responsibilities included:
• Customer Service:
• Assisted customers in planning and organizing holidays.
• Provided detailed information on destinations, accommodations, activities, and transportation options.
• Addressed customer inquiries and concerns to ensure a positive experience.
• Travel Planning:
• Designed customized holiday itineraries based on customer preferences, budget, and interests.
• Coordinated flights, accommodations, transportation, and activities for clients.
• Stayed updated on travel trends, visa requirements, and destination information.
• Product Knowledge:
• Stayed informed about holiday packages, travel deals, and promotions.
• Developed expertise in specific destinations, ensuring accurate and up-to-date information for clients.
• Booking and Reservations:
• Handled bookings and reservations for flights, hotels, tours, and other travel-related services.
• Coordinated with vendors to secure the best rates and availability.
• Client Consultations:
• Conducted consultations to understand client preferences, requirements, and special requests.
• Provided recommendations to enhance the overall holiday experience.
• Documentation and Logistics:
• Ensured all travel-related documents, including passports and visas, were in order.
• Provided clients with detailed itineraries and information about their holiday arrangements.

Dec 2014 – Aug 2017 · 2 yrs 8 mos · Gurgaon

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Established personnel qualifications and coordinated on boarding activities.
• Identified training needs and planned monthly trainings accordingly.
• Trained employees to enhance success in field operations.
• Trained and mentored new personnel hired to fulfil various roles.
• Developed and implemented updating training programs for employees.
• Handled the training department in the audit of various accreditations: JCI, NABH, NABL SAFE I, ISMS, Nursing Excellence, Green OT, Bureau Veritas for pharmacy.
• Handled Internship/Observer ship/Fellowship programme in the organization, maintained the data of the same.
• Identify topics for training (based on TNA) and prepare the in service training calendar for and get the same approved from seniors. Releasing of monthly training calendar.
• Assess training needs for new and existing employees.
• Identify internal and external training programs to address competency gaps.
• Map out training plans for individual employees.
• Design and apply assessment tools to measure training effectiveness.
• Evaluate and make recommendations on training material and methodology
• Maintain employee training records in MIS
• Handled logistics for training activities including venues and equipment.
• Manage and maintain In house training facilities and equipments.
• Conduct induction training on monthly basis for new joiners, maintain and update the record of the same.
• Ensure that each and every staff recruited in zone is excellently and properly trained and inducted into the organization.
• Worked on MIS.
• Carry out training need analysis and then design the training requirements for staff.
• Ensure that all files documents formats pertaining to L& D department are kept up to date all the time.
• Motivate and encourage staff members to attend training sessions to ensure that their productivity increases.

Jun 2012 – Jan 2013 · 7 mos · Pune/Pimpri-Chinchwad Area

• Induct, coach and mentor new Joinees, and industrial trainees of the Hotel
• Refresher Training
• Conducts training need analysis and develops operational training plans.
• Responsible for the efficient running of the department in line with brand Strategies and standards.
• Responsible to assist the HR in the running of the Training Department
• Participate & assist in the unit career development process along with the General Manager, the department heads and the HR Manager
• Prepare Annual Training plans and calendars, responding to departmental needs
• Coordinate training activities being carried out by external agencies including briefing them about requirements
• Review training effectiveness in the unit, and review the same with Management committee.

May 2011 – Jun 2012 · 1 yr 1 mo · Greater Hyderabad Area

• Support the training department of the organization and ensure smooth execution of departmental functions
• Draft the employee orientation program as per the requirements and instructions of the organization's authorities
• Train the new employees. Provide them with important information and resources as part of training procedures.
• Evaluate the effectiveness of the training programs. Make changes, if required to improve utility of the programs.(Under Supervision of Training Manager.
• Schedule the training sessions for the employees. Inform the employees about the same. Make certain that all the employees attend the training sessions.
• Redesign and update the training materials from time to time as per the changes in job profiles and organizational policies.
• Resolve the queries or difficulties raised by the employees. Ensure the training sessions meet their purpose.
• Record the attendance of trainee employees.
• Perform shift operations in relation to Reservations, Welcome, Check-ins, Escorting, Check-outs and Business Center.
• Support the training department of the organization and ensure smooth execution of departmental functions
• Establishing a rapport with the Guest and ensuring that all possible needs are met
• Handling of complaints and service recoveries.
• Preparation of GSTS (Guest Satisfaction Tracking System) Analysis of the department every month.
• Ensure total customer satisfaction and retention.
• Establishing rapport with the guest through constant interaction.
• Selling and marketing of the hotel to maximize revenue.
• To have updated city information time to time.
• Understanding of other department’s Operational flow.
• Update guest likes and dislikes into the guest profile ensuring his preferences are met.
• Work in association with all the operational departments for collective efforts to guest satisfaction.
• Attend training sessions and departmental meetings.
• Take training within the department on day to day operation.

Oct 2010 – Apr 2011 · 6 mos · Greater Nagpur Area

• Perform shift operations in relation to Reservations, Welcome, Check-ins, Escorting, Check-outs and Business Center.
• Support the training department of the organization and ensure smooth execution of departmental functions
• Establishing a rapport with the Guest and ensuring that all possible needs are met
• Handling of complaints and service recoveries.
• Preparation of GSTS (Guest Satisfaction Tracking System) Analysis of the department every month.
• Ensure total customer satisfaction and retention.
• Establishing rapport with the guest through constant interaction.
• Selling and marketing of the hotel to maximize revenue.
• To have updated city information time to time.
• Understanding of other department’s Operational flow.
• Update guest likes and dislikes into the guest profile ensuring his preferences are met.
• Work in association with all the operational departments for collective efforts to guest satisfaction.
• Attend training sessions and departmental meetings.
• Take training within the department on day to day operation.

May 2008 – Jun 2010 · 2 yrs 1 mo · Thiruvananthapuram Taluk, India

• Responsible for Guest Relations & preparation for arrival & departure of the day
• Maintaining & managing guests profile database
• Must meet the guests during their stay to to ensure guest satisfaction
• Ensure the guest history is maintained
• Creating WOW experience for inhouse guest.
• Maintain guest MISNo of visit, Birthday , Anniversary etc)
• Handling Telephone console.