Aug 2024 – Aug 2025 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Leading the technical product roadmap and P&L (gross margin) management for Messaging CPaaS – SMS, MMS, RCS, and WhatsApp.
• Built RCS product from the ground up.
• Manage KYC compliance product line to address evolving regulations.
• Added Agentic AI for campaign reviews and compliance.
• Developed large-scale real-time content monitoring for messaging traffic.
• Automated cost management to reduce margins gaps.

Sep 2022 – Aug 2024 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

• Led the product function to drive GenAI innovation, launch a GenAI-powered SaaS product, and drive profitability in the marketplace services business.
• SaaS
• Built and launched a GenAI-powered Content Marketing Platform for content ideation and creation.
• Developed a Content Recommendation Engine, AI Content Audit Tool, and a hyper-personalized AI Content Writer.
• Worked with enterprise clients to drive GenAI adoption in their marketing functions.
• Solved advanced GenAI challenges like Transfer Learning (adapting brand tone) and Retrieval Augmentation (feeding factual data into LLMs)
• Marketplace
• Introduced GenAI powered first-draft content generation to increase Margin.
• Built an AI orchestration platform to create project-specific GenAI workflows in minutes.
• Launched an AI content audit & feedback system, reducing rework and improving TAT.
• Developed an in-house support chatbot to enhance freelancer experience.

Jan 2021 – Sep 2022 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

• Led product strategy and roadmap to scale marketplace operations, ensuring quality, automation, and global expansion during a hyper-growth phase. Built and led a team of Product Managers, Designers and Data Scientist to drive execution.
• Developed AI-based automated task allocation, increasing acceptance rate.
• Built a native content editor with grammar & plagiarism detection for better control over quality.
• Automated payment & finance systems, streamlining governance & supply payout disbursement.
• Enabled global scalability for both business and supply-side operations.
• Designed gamification & feedback loops to enhance transparency and engagement.
• Launched a self-serve model, unlocking contactless revenue growth.
• Integrated with various products: Razorpay, Zoho, HubSpot, Zapier, Retool, CleverTap, Freshdesk.

Jan 2020 – Jan 2021 · 1 yr · Mumbai, Maharashtra, India · On-site

• As the first and accidental Product Manager of the company, I led and launched a full-scale native platform, transforming manual, Google Suite-based operations into an end-to-end digital product. Led product strategy, design, and development while building and scaling Design & Engineering teams from the ground up.
• Built three platforms: Customer-facing, Supply-facing, and Internal Ops for seamless business management.
• Defined product architecture, wireframed key workflows, and wrote detailed specifications.
• Established sprint structures for fast-paced, iterative product development.
• Designed an intuitive content ordering and supply onboarding journeys to replace manual processes.
• Set up product analytics (Heap, Hotjar, Metabase)
• Integrated Email, WhatsApp, and in-app notifications

Jan 2020 – Jan 2021 · 1 yr · Mumbai, Maharashtra, India · On-site

• Head of Creative Services
• Built the Creative Services category from scratch—developing supply, identifying high-potential SKUs, and owning P&L to launch and scale the business.
• Launched 6 SKUs, driving 13% of total revenue with 50%+ gross margin.
• Built and led the Creative team for supply onboarding & quality management and the Delivery team for revenue realization.

Mar 2019 – Dec 2020 · 1 yr 9 mos · Mumbai, Maharashtra, India · On-site

• Joined as early member responsible for setting up scalable operations with low-tech solutions.
• Led content operations, managing briefing, work allocation, payouts, and freelancer support.
• Achieved 6x supply expansion and supported 13x revenue growth within 9 months.

Aug 2018 – Sep 2018 · 1 mo · San Francisco Bay Area

• iStart is a startup platform conceptualized by Department of IT and Communication, Rajasthan to catalyze the young minds and their brilliant ideas in their drive towards the emerging startup ecosystem of India.
• Student Startup Exposure Program was implemented to create a strong entrepreneurship pipeline among the youth of the state.
• Over the course of two weeks from August 26 to September 10, 2018, a group of students who travelled to Silicon Valley got an opportunity to learn various aspects of building a tech product startup from renowned experts in the global startup ecosystem. The participants received mentorship to build their prototype and pitch it to prospective investors in Silicon Valley and acquired feedback from them. The participants also got a chance to acquire on-the-job training at some eminent organisations and interact with successful founders and other professionals.
• Training and mentorship sessions at Stanford University, UC Berkley, Draper University, 42 Coding School, TechCode Incubator, Silicon Valley Bank and North Eastern University were a part of the training program.

May 2018 – Jul 2018 · 2 mos · Malaysia

• Interned in the Finance & Controlling team (FiCo) of HILTI Asia IT Services, the IT support, and Innovation center of Hilti.
• Understand the several verticals in the Finance & Controlling Department like AR, AP, Banking and Ledger, and learn the functioning of SAP to manage the modules for them.
• Business Process Automation: Analysed and Identified several business processes that could be automated with IT tools and suggested the same.

Dec 2017 – Apr 2018 · 4 mos

• Ideated, Choreographed and led a 20 member crew to give stellar performances in the presence of 2000+ people at the Inaugural Ceremonies of BITS Pilani’s Cultural and Technical Festivals.

Aug 2017 – Apr 2018 · 8 mos

• Responsible for creating off-campus presence of the club that included participating in Inter College and National Level Dance Competitions and increasing the social media presence of the club.

Aug 2016 – Jul 2017 · 11 mos

• Member of a Team of 13 that performed in the inauguration ceremony of India's one of the biggest College Cultural Festival, Oasis in front of an audience of 2000+

Dec 2017 – Jun 2018 · 6 mos

• AIChE is a sizeable organization servicing over 60,000 scientific members internationally working in various engineering and scientific disciplines. The technical department I manage is a highly innovative, collaborative and transformational. As Founder of the Student, BITS Pilani Chapter, I oversee the implementation of 3 conferences series annually (positive assets). As a team, we are identifying, collaborating and working with multiple students to implement multiple projects.
• Organized various events including workshops on Renewable Energy and paper presentations on Green Fuel.
• Led a 20+ member team to execute day-to-day operations for the entire project and was commended by the HoD, Chemical Department for this initiative

Aug 2017 – May 2018 · 9 mos

• Student-Faculty Council is a body that consists of selected students that work closely with Head of Department and Teachers to solve issues that students face in the academic curriculum that hinders their learning and growth. Periodic discussion sessions are held to put forward collated issues and draw out measures to address them. In a nutshell, we try to bridge the gap between students and the academic department.

May 2017 – Jun 2017 · 1 mo · Jaipur, Rajasthan, India

• Worked in Business Development and Market Research under the B2B Department. My main task was to analyse the market structure of the company's domain and come up with insightful strategies on developing a potential customer. I also worked on improving customer relations.
• Gained in-depth experience about the industry and learned working in extended teams.