Mitali Jindal

Director of Engineering

Toronto, Ontario, Canada10 yrs experience
Highly StableAI Enabled

Key Highlights

  • 10 years of global product management experience.
  • Expert in launching scalable B2B2C products.
  • Strong data-driven decision-making skills.
Stackforce AI infers this person is a Product Management expert with a strong focus on SaaS and digital solutions.

Contact

Skills

Core Skills

Program ManagementProgram Delivery ManagementProduct ManagementTechnical Product ManagementDigital MarketingSeo

Other Skills

Artificial Intelligence for BusinessBusiness AnalysisData AnalysisDigital Product DevelopmentInterpersonal CommunicationInterpersonal SkillsKey Performance IndicatorsMarketing StrategyMicrosoft ExcelMicrosoft OfficeOperational EfficiencyPlatform ManagementPowerPointProblem SolvingProduct Delivery

About

I am a Product & Program Management professional with 10 years of global experience leading launches and scaling solutions across North America, Europe, UAE, and Asia. My journey began as a data analyst, which trained me to think in numbers and always validate intuition with data. Over time, I evolved into a product leader who believes that customer obsession, problem solving, and alignment of diverse stakeholders are the true drivers of impact. What sets me apart is my ability to balance strategy with execution. I’ve worked in scaling environments where frameworks were helpful, but real success depended on maneuvering under pressure, solving unstructured problems, and bringing clarity to complexity. My strengths include: 🚀 Launching enterprise & B2B2C products that scale globally 📊 Data-driven decision-making, rooted in my analytics background 👥 Aligning cross-functional stakeholders around customer-first goals 🌍 Adapting products to diverse markets (North America, EU, UAE, India) 🤖 Leveraging AI to shape smarter product and business strategies I am results-oriented and it shows in the outcomes I deliver—whether driving adoption in record time, creating scalable processes during growth phases, or building products that become the backbone of regional revenue. I’m always open to connecting with professionals, leaders, and organizations passionate about building products that make a real difference for customers while driving measurable business outcomes.

Experience

Servify

4 roles

Director - Program Delivery

Promoted

Apr 2024Present · 1 yr 11 mos

Program ManagementProgram Delivery Management

General Manager - Product

Promoted

Feb 2022Oct 2024 · 2 yrs 8 mos

  • Improved program’s financial health by delivering a product solution that could identify fraudulent service providers, vendors or customers
  • Conceptualized high-fidelity design by asking the right business questions and launched “Enterprise Claims Portal” and “End Consumer Website” for one of the top OEMs
  • Re-imagined and rolled out the serviceability rule engine in core product which led to decluttering of database from 2 Crore entries to only 1000 without impacting the day-to-day operations.
  • Led Globalization of the Product whilst ensuring that Servify’s offering cater to specific requirements and business goals of different geographies
  • Collaborated with Technology leadership for setting up development cycle process – specifying requirements, creating user stories and tracking development on Jira, desk checks and testing for assessing quality of release and final delivery of the project
  • Strategically built product road map that aligned with cross-functional teams and company goals to launch warranty programs and deliver outcomes in the USA, Europe, UAE and India
Program ManagementUser StoriesKey Performance IndicatorsProgram Delivery ManagementTechnical Product ManagementProduct Vision+7

Senior Product Manager

Apr 2019Feb 2022 · 2 yrs 10 mos

User StoriesKey Performance IndicatorsTechnical Product ManagementProduct VisionProduct Road MappingProduct Delivery+5

Product Manager

Mar 2018Mar 2019 · 1 yr

User StoriesKey Performance IndicatorsTechnical Product ManagementProduct VisionProduct Road MappingProduct Delivery+5

Google

Shopping Campaign Specialist

Feb 2017Jul 2017 · 5 mos · Hyderabad, Telangana, India

  • Staffed by Ad Astra for Google
  • Responsible for assisting regional team with Analytical support for emerging product – Google Shopping
  • Provide campaign optimization support to top spending advertisers that helped them in using the platform efficiently
  • Built a tool to enable the team in managing workflows and team efficiency
User Behavior

Blinkit

2 roles

Associate Product Manager

Jun 2016Dec 2016 · 6 mos · Gurgaon, India

  • Handled Marketing products and SEO for the website
  • Streamlined the process of development, QA and support of marketing related tools
  • Rolled out dashboards that enabled marketing team to scale up and better target the users
  • Communicate and co-ordinate with Tech-Website/Tech-Marketing/ Marketing teams on product feedback and roadmap
  • Found gaps and filled voids in Business requirements (Marketing team) and Product (Tech) by enhancing existing features
  • Auditing, Analyzing and identifying errors on the website in order to optimize it for search results
  • Performed competitive analysis and made strategic recommendations
  • Worked on – Link structure, Key word research, on-page optimization and gaining credibility
Key Performance IndicatorsProduct VisionProduct Road MappingProduct DeliveryRelationship BuildingProblem Solving+3

Category Manager

Oct 2015May 2016 · 7 mos · Gurgaon, India

  • Managed marketplace pan India – identified the focus sub-categories, worked with partner merchants to grow the categories and cover blind spots
  • Followed hypothesis driven approach for understanding customer buying behavior on the platform and otherwise, based on insights from data, built assortment and ensured Market Operating prices
  • Took initiative & Single handedly launched various sub categories like pet accessories, plastics and cleaning aids
  • Played an instrumental role in business development by building direct contacts with brands and devising joint business plans in order to achieve sales targets and increase realized margins for inventory model and market place
  • Centrally managed all promotions; introduced category promotion day, well planned monthly promotion calendar lead to overall growth
  • Set up reporting solution for various analytics reports for better visibility and making informed data driven business decisions, some of them were:
  • Performance of all the categories
  • Performance of sales groups in all the cities
  • Fulfillment and reconciliation
  • Flagging availability issues
  • Data visibility for large accounts
  • Liaised with various categories and developed various new reporting dashboards to help them gain visibility and a better understanding of their category performance
Key Performance IndicatorsRelationship Building

Spoonjoy

Business Analyst

Jun 2015Oct 2015 · 4 mos · Bangalore

  • Helped in setting up various processes like
  • Tracking performance of delivery boys
  • Build a dashboard to view all the performance related metrics in one go for quick decision making
  • Responsible for taking data driven decisions about dishes and their quantities to be put up in daily menu
  • There were multiple dispatch centres (DC); analysing performance of each product at each DC and leveraging the data to transfer products inter DC so as to reduce wastage
Problem Solving

Mu sigma inc.

Trainee Decision Scientist

Aug 2013May 2015 · 1 yr 9 mos

  • Consulted the client from Decision Support Group of a Fortune500 pharmaceutical company
  • Identified Market/Geography where maximum ROI would be generated
  • Identified Products to be acquired to expand their market base
  • Developed a tool using QlikView to increase the sales force effectiveness across all therapeutic areas for a Fortune500 pharmaceutical client
  • Collaborated with Business Development team in driving new business opportunities by identifying new touch points through existing clients
  • Used hypothesis driven approach to analyze business problems across various business domains
  • Co-mentored a team of new employees during their training program in Mu Sigma University
Problem Solving

Education

Thapar Institute of Engineering & Technology

Bachelor of Engineering (B.E.) — Electrical and Electronics Engineering

Jan 2009Jan 2013

DAV Model School, Chandigarh

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