Aug 2018 – Aug 2021 · 3 yrs · Greater Delhi Area

May 2016 – Jun 2018 · 2 yrs 1 mo · Greater Jakarta Area, Indonesia

Jul 2012 – Nov 2015 · 3 yrs 4 mos · Noida, Uttar Pradesh, India

• Paytm wallet is the first consumer story in payments in digital India. It has revolutionized the complete electronic payments industry in India. It has changed the way Indian consumers look to pay electronically for their online transactions. Over a period of last two years, it has heralded a complete new industry (Wallets). Paytm continues to enjoy dominant leadership (70-75% market share) in the wallet industry.
• Business head of Paytm wallet
• Built Paytm wallet business from scratch.
• Led product, sales, operation, strategy, technology and business teams associated with the wallet business
• Worked for the complete life cycle - applying for the PPI license, getting the PPI license, launching it on Paytm platform, launching on non Paytm platforms (Uber, BookMyShow etc), driving significant traction on both consumer and merchant side.
• Regulatory side (Worked with RBI)
• Worked closely with regulator to get semi closed wallet license for Paytm
• Interacted regularly with the regulator to address their concerns on wallet transactions, growth, usage and adoption
• Worked on the payment bank license application for Paytm and Vijay Shekhar Sharma, Paytm-CEO. We received in principal approval for setting up the payment bank

Jul 2011 – May 2012 · 10 mos · Gurugram, Haryana, India

• Built a supplier network of about 25 suppliers with an inventory of around 500+ cabs in 6 cities
• Built a strong 24*7 customer care team to ensure scalable operations
• Business traction
• Broke even in 4th month of operations and remained cash flow positive operationally till May 2012
• Was the biggest online cab company in terms of revenue till May 2012
• Consumers just loved our services - Got 4*/5* ratings for 80%+ bookings from consumers

Sep 2007 – Jul 2011 · 3 yrs 10 mos

• Managed the P&L of B2B vertical of MakeMyTrip.com. This involved building and developing multiple distribution channels for different MakeMyTrip offerings - Domestic Flights, Domestic Hotels, International Flights, Rails and Holiday Packages. Lead a team size of 130 people with 7 direct reports.
• Responsible for conceptualizing and building the B2B business of MakeMyTrip from ground zero. B2B business included the business coming from the travel agents and the corporate across the country
• Built the business from zero to an annual sales top-line of about INR 500 crores in less than 3 years.
• Managed and provided strategic direction to sales regional managers across India to build the distribution network of over 10000 agents in less than 18 months.
• Conduct line of business reviews and ensure that revenue achievements were significantly higher than the budgeted plans.
• Built the contracting and supplier relationships for the business across multiple consolidators in the market
• Deep understanding of consumer behavior, decision making and online purchase pattern.
• Responsible for the online product development – working closely with the technology team to design and deliver host of features, innovations and fulfillment.
• Strong focus on automation to ensure better quality of delivery and scalability of operations at reducing cost

Jul 2004 – May 2005 · 10 mos

• Worked as an NMS engineer for a year before moving on for higher studies