Jan 2022 – Jan 2023 · 1 yr · India

• I moved to the Customer Success team from Sales (revenue carrying role) as Mixpanel implemented a new strategy for Customer facing teams. Within this team, my role became more technical and I've been involved in consulting customers on rolling out Mixpanel to their orgs, business reviews, consulting on analytics strategies and helping improve adoption of Mixpanel. I eventually moved out of Mixpanel as the vision for this role became more technical and incorporated Implementations which wasn't the direction I wanted my career to take.

Jan 2021 – Jan 2022 · 1 yr · India

• Innovation happens when you listen deeply to your customers. Mixpanel empowers anyone to learn how customers engage with their digital products and experiences. With user behavior knowledge in the hands of every person, it's easy to make smarter decisions on a daily basis, find opportunities for innovation, and accelerate company growth. As a founding member of the GTM team in India I've been working to establish our India presence and translating Mixpanel's fantastic global culture to our region.
• Within the Sales org, I reported to the RVP Sales and owned revenue for the scaled book of business. I was responsible for discovery of upsell opportunities, negotiation and end to end sales cycle. I closed $150K in <6 months. This role was eventually deprecated as a part of global strategy.

Jun 2019 – Jun 2021 · 2 yrs

Jun 2018 – Jun 2019 · 1 yr

• Branch aims to make user experience and measurement as seamless in mobile as it used to be on the web. We do that by enabling deep linking, attribution and redirection for apps, across desktop and web. Our SDK powers this functionality across 50,000 apps as of now, including household names like Airbnb, Pinterest, Adobe, Ticketmaster, Ola and Starbucks. Every day, our customers generate more than 100 million new URLs, and we process 2.5TB of raw data from over 10 billion events.
• I work in Customer Success in the APAC region, growing our partners and ensuring their success. As a Technical Account Manager, I work closely with Product / Engineering and Solutions engineering teams to grow our partners. My portfolio consists of our Platinum partners in India and SEA, whom I consult on their user experience and growth strategy.

Jan 2016 – Jan 2018 · 2 yrs · Bengaluru, Karnataka, India

• Powering the future of Big data. Modern enterprises run on data and Hortonworks enables you to manage all data - at rest and in motion.
• As a CSM for EMEA and APAC, I onboard customers on to our platform, do Quarterly Business Reviews with them and work with internal teams to ensure there is minimum churn. Being an early member of the team gives me the flexibility to design processes and build new Customer Success frameworks along with staying true to my first love - Customer interaction.

Aug 2015 – Aug 2016 · 1 yr

• Based on my work on the Onboarding Project with the CS leadership, I was promoted to the role of CS Consultant.

Jan 2014 – Jan 2015 · 1 yr · Greater Bengaluru Area

• Customer Success is the new Marketing.
• The Customer Success movement has changed the way companies think about acquiring, nurturing and promoting customers, and I'm glad to be a part of it.
• Belong is a Data Sciences backboned, SaaS company in the recruitment domain. Tech forms the core of their business proposition, and they've been featured in Forbes List: 20 Startups to Watch in 2016. Being in Customer Success, which a lot of SaaS B2B companies are beginning to realise is where most revenue lies, has helped me draw relations between seemingly unrelated instances. Onboarding new customers onto the product, reducing churn, improving product adoption and delivering excellent QBRs are some of my key responsibilities.

Jun 2012 – Jul 2014 · 2 yrs 1 mo · APAC

• I started my career as a management trainee at a B2B bootstrapped startup and was promoted to a customer facing role within a year. I wore several hats including marketing / inside sales and the role which I eventually chose to double down on - Customer Success.